www.napoleongrills.com
12
EN
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame when
valve turned to high.
For propane - improper lighting procedure.
For natural gas - undersized supply line.
For both gases - improper preheating.
Ensure lighting procedure is followed carefully. All
gas grill valves must be in the off position when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighting instructions.
Pipe must be sized according to installation code.
Preheat grill with both main burners on high for 10
to 15 minutes.
Excessive flare-ups/uneven
heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom. See
assembly instructions.
Preheat grill with both main burners on high for 10
to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Possible spider web or other debris, or
improper air shutter adjustment.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter
slightly according to combustion air adjustment
instructions. (This must be done by a qualified gas
installer.)
Flames lift away from
burner, accompanied by the
smell of gas, and possibly
difficulties in lighting.
Improper air shutter adjustment.
Close air shutter slightly according to combustion
air adjustment instructions. (This must be done by
a qualified gas installer.)
Main burner will not light
with the igniter, but will light
with a match.
Jet-fire outlet is dirty or clogged.
Clean jet-fire outlet with a soft bristle brush.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect the
performance or safety of the gas grill. Humming
regulators will not be replaced.
Burners will not cross light
each other.
Dirty or corroded cross light brackets.
Clean or replace as required.
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and hood is
porcelain, and will not peel. The peeling is caused
by hardened grease, which dries into paint-like
shards that flake off. Regular cleaning will prevent
this. See cleaning instructions.
Burner output on “high”
setting is too low. (Rumbling
noise and fluttering blue
flame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in venturi tube.
Propane regulator in “low flow” state.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully. All
gas grill valves must be in the off position when
the tank valve is turned on. Turn tank on slowly to
allow pressure to equalize. See lighting instructions.
Содержание BIPRO 665
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