www.napoleongrills.com
12
EN
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low
flame when valve
turned to high.
For propane - improper lighting
procedure.
For natural gas - undersized
supply line.
For both gases - improper
preheating.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build
on sear plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom.
See assembly instructions.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instructions.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done
by a qualified gas installer.)
Flames lift away from
burner, accompanied
by the smell of
gas, and possibly
difficulties in lighting.
Improper air shutter
adjustment.
Close air shutter slightly according to
combustion air adjustment instructions. (This
must be done by a qualified gas installer.)
Rear and Side
burners will not light
with the igniter,
but will light with a
match.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Lifting flames on burner.
Replace with premium heavy duty battery.
Check that electrode wire is firmly pushed
onto the terminal on the back of the igniter.
Check that the lead wires from the module
to the ignition switch (if equipped) are firmly
pushed onto their respective terminals.
Close air shutter slightly - see previous
problem.
Main burner will not
light with the igniter,
but will light with a
match.
Jet-fire outlet is dirty or
clogged.
Clean jet-fire outlet with a soft bristle brush.
Humming regulator.
Normal occurrence on hot
days.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
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