25
Supervised Alarm / Relay / Power Expansion Unit
Ordering
Orders for Continental products may be placed by
calling Continental’s order department or by issuing a
purchase order specifying the quantity of Products, the
desired delivery date, shipping method, and the loca-
tion to which product should be shipped. If an order is
placed by telephone, it must be confirmed in writing
by fax or mail.
If the customer requests a guaranteed ship date or ex-
pedited shipping, Continental reserves the right to add
to the price, with the customer’s approval, expenses
which increase the cost of production and delivery, i.e.
freight charges, overtime expenses, etc. Continental
reserves the right to change any price on this price list
and all prices are subject to factory reconfirmation at
the time of placing an order.
Sales Assistance
Continental will furnish to customers, reasonable
quantities of product-related catalogs and other sales
and promotional literature.
Continental will provide customer training, both tech-
nical and sales at Continentals facilities in New York.
Contact the factory for costs and requirements.
Payment Terms
•
Sales terms are Cash on Delivery (COD) unless
prior credit arrangements are established.
•
If credit arrangements are established with Conti-
nental, terms of sale are net 10 days.
•
Interest charges shall accrue on all past due ac-
counts at a rate of 1.5% per month (18% APR).
•
Continental reserves the right to place a customer
on a C.O.D. status in the event that customer’s ac-
count becomes delinquent or Continental becomes
unsure about customer’s financial capabilities.
•
Continental will charge a Service Fee of $50.00
for any returned check.
•
If customer believes an invoice to be in error, cus-
tomer shall notify Continental of the error within
thirty (30) days.
•
Continental reserves a security interest in all prod-
ucts sold hereunder, together with all proceeds
thereof to secure the performance of the cus-
tomer’s obligations hereunder.
•
All orders unless otherwise requested are shipped
F.O.B. Amityville, NY.
Cancelled Orders
Special or custom order items that cannot be cancelled
with our suppliers are subject to a 100% cancellation
charge.
No unauthorized, returned merchandise will be ac-
cepted for credit.
Orders returned or canceled are subject to a 25% re-
stocking charge.
Return Material Authorizations
No products will be accepted for return to Continental
without prior written authorization (RMA). Unauthor-
ized returns will not be accepted from the carrier by
the receiving department. The customer may request
a return material authorization (RMA), whether for
credit or repair of the product. Continental will either
issue an RMA or provide the customer with a written
explanation for not issuing the RMA. Except for war-
ranty claims, no returns will be accepted more than 60
days after shipment from Continental. Orders that are
accepted for return are subject to a 25% restocking
charge. No product will be accepted for return which
has been special ordered or custom in nature.
Limited Warranty
Return Material Authorization (RMA) numbers are
required to be issued by Continental prior to returning
any Product for service, repair, credit or exchange.
Continental warrants that its Products shall be free
from defects in materials and workmanship for a pe-
WARRANTY / TERMS & CONDITIONS
Standard Terms of Sale
