103700--0000R-01
December 2006
12
High Speed Kiosk Thermal Printer
Owner’s Manual
Printing Problems
Problem
Possible Causes
What to Do
Receipt does not come
out all the way.
Paper is jammed.
Press latch to open
door, inspect the cutter,
and clear any jammed
paper.
Printer starts to print,
but stops while the
receipt is being printed.
Paper is jammed.
Press latch to open
door, inspect the cutter,
and clear any jammed
paper.
Paper is jammed.
Press latch to open
door, inspect the cutter,
and clear any jammed
paper.
Receipt is not cut.
The printer is not
configured for a cutter.
Contact your authorized
service representative.
Paper roll loaded
incorrectly.
Check that the paper is
loaded properly.
Print is light or spotty.
Thermal printhead is
dirty.
Use recommended
thermal receipt paper.
Vertical column of print
is missing.
This indicates a serious
problem with the printer
electronics.
Contact your authorized
service representative.
One side of receipt is
missing.
This indicates a serious
problem with the printer
electronics.
Contact your authorized
service representative.
Table 3: Troubleshooting Printing Problems
Printer Does Not Work
Problem
Possible Causes
What to Do
Check that printer cables
are properly connected
on both ends.
Printer not plugged in.
Check that the host or
power supply is switched
on. Check Printer LED.
Printer Does Not
Function When Turned
On.
Door not fully
closed.
Close the door.
Table 4: Printer Does Not Work
