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myPhone FUN 5
ENG
NOTE
To avoid hearing damage do not use the device with a high volume level for a prolonged time and do
not place the operating phone directly to the ear.
Troubleshooting
If you have any problems with your device, make a backup of your important data (contacts, SMS messages,
pictures, videos, music, etc.) and then restart your phone or restore default settings. If the problem persists, read
the tips below and follow the suggestions in the case of a particular type of problem.
•
SD memory card - verify if it is properly installed in the SD card slot. If the problem persists, use another
SD card with proper class and capacity.
•
USB
–
verify if the phone is properly connected to another device. Check the USB connection type in your
phone settings (the shortcut is available on the notification screen). If the problem persists, use a different
cable.
•
Internet / Wi-Fi
–
check whether the phone works in airplane mode, it disables any wireless network
functions. Check the network range. Check if the function is turned on in the phone and if the settings are
set properly. Verify the correctness of the WiFi login password.
•
Bluetooth
–
check Bluetooth device visibility options. Make sure that none of the devices are in range of
Bluetooth connection and that there are no obstacles between them (please note
–
some LCD monitors
absorb magnetic waves). Make sure that both devices have enough free memory to share files. Make sure
that both devices work in airplane mode (airplane mode blocks Bluetooth).
•
Sounds
–
make sure that the sound in the phone is not muted and check other sound settings. Verify if
the plug is properly plugged in the miniJack 3.5 mm socket. Some miniJack plugs may vary and this might
be a reason
–
try another cable. Verify another cable or use an adapter (not included).
•
Pictures and screenshots
–
verify if the camera lens is not covered. Verify if the device has sufficient free
memory on the SD card or on the internal memory (depending on the memory where pictures or
screenshots are stored). Verify if the SD card is properly fitted.
•
Although the battery is charged, its level of charge drops continuously
–
turn off all options such as Wi-Fi,
Bluetooth, Location and decrease the screen brightness (those options are the most power consuming),
then use the airplane mode. Those simple steps speed up the phone charging. It is recommended to charge
the device using the adapter, not the PC USB socket.
•
If the problem persists, contact the device manufacturer.
Memory card operation
•
Do not remove the memory card, when information is moving on it or used by the device. This may
lead to data loss or card/device damage.
•
Do not touch the gold memory card pins with your fingers or any other metal objects. If the phone is
dirty, wipe it with a soft cloth.
