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MYIR offers technical support for the hardware and software materials which have provided to customers;
To help customers compile and run the source code we offer;
To help customers solve problems occurred during operations if users follow the user manual documents;
To judge whether the failure exists;
To provide free software upgrading service.
However, the following situations are not included in the scope of our free technical support service:
Hardware or software problems occurred during customers’ own development;
Problems occurred when customers compile or run the OS which is tailored by themselves;
Problems occurred during customers’ own applications development;
Problems occurred during the modification of MYIR’s software source code.
After-sales maintenance service
The products except LCD, which are not used properly, will take the twelve months free maintenance service since the purchase
date. But following situations are not included in the scope of our free maintenance service:
The warranty period is expired;
The customer cannot provide proof-of-purchase or the product has no serial number;
The customer has not followed the instruction of the manual which has caused the damage the product;
Due to the natural disasters (unexpected matters), or natural attrition of the components, or unexpected matters leads the
defects of appearance/function;
Due to the power supply, bump, leaking of the roof, pets, moist, impurities into the boards, all those reasons which have
caused the damage of the products or defects of appearance;
Due to unauthorized weld or dismantle parts or repair the products which has caused the damage of the products or defects of
appearance;
Due to unauthorized installation of the software, system or incorrect configuration or computer virus which has caused the
damage of products.
Warm tips:
1. MYIR does not supply maintenance service to LCD. We suggest the customer first check the LCD when receiving the goods.
In case the LCD cannot run or no display, customer should contact MYIR within 7 business days from the moment get the
goods.
2. Please do not use finger nails or hard sharp object to touch the surface of the LCD.
3. MYIR suggests user purchasing a piece of special wiper to wipe the LCD after long time use, please avoid clean the surface
with fingers or hands to leave fingerprint.
4. Do not clean the surface of the screen with chemicals.
5. Please read through the product user manual before you using MYIR’s products.
6. For any maintenance service, customers should communicate with MYIR to confirm the issue first. MYIR’s support team
will judge the failure to see if the goods need to be returned for repair service, we will issue you RMA number for return
maintenance service after confirmation.
Maintenance period and charges
MYIR will test the products within three days after receipt of the returned goods and inform customer the testing result. Then
we will arrange shipment within one week for the repaired goods to the customer. For any special failure, we will negotiate
with customers to confirm the maintenance period.
AppendixA
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Содержание MYC-C8MMQ6-8E2D-160-I
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