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Section X: Troubleshooting
My device is not charging:
Confirm that your device is
properly connected to the Apple connector and the Trek
itself has energy (by pressing the level check button).
LEDs indicate how much energy is available for use. If
multiple devices are connected, disconnect them and
connect only the device that is not charging. Automatic
load balancing charges devices in priority of Apple Dock
Connector followed by Micro-USB connector. If the power
requirements of the devices exceed the total output
capabilities of the Trek, some devices may not begin to
charge until others finish charging.
My device doesn’t sync with iTunes:
Refer to Section V:
Syncing.
I don’t want the tone function on:
Refer to Section VI:
Sound Mode.
For additional troubleshooting information and device
compatibility, please visit: www.mycharge.com
myCharge Service Center
Telephone: (888) 251-2026
Hours: 8:30 AM – 7:00 PM (ET)
Monday - Friday
E-mail: [email protected]
