TROUBLE-SHOOTING
TROUBLE
POSSIBLE CAUSE
REMEDY
Control panel is not
illuminated.
No power at the wall outlet.
No power to the machine inlet.
No power to the control panel.
Internal electrical failure
Check wall outlet.
Check power cord for frayed/broken
wires.
Press the button on the circuit breaker.
Call for service
“Cover Open” screen.
Cover open
Magnetic switch is broken.
Close cover
Call for service
“Paper out “ screen.
In-feed tray is empty.
Place documents on the in-feed tray.
“Fault detect” screen.
Paper misfeed
Paper jammed at exit of folder.
Reload paper.
Remove paper.
Black marks on the folded
paper.
In-feed tires, separator, and/or
fold rollers are dirty.
Clean the parts with approved roller
cleaner and rejuvenator.
Fold is skewed.
In-feed tray is out of
adjustment.
Turn skew adjuster knob to remove the
skew.
Stacker belts do not turn. Broken drive belt, worn drive
gear.
Call for service
Documents are wrinkled
or crunched.
Fold plates are not inserted
correctly.
Piece of paper or other material
is stuck in the fold plate.
Remove and reinstall fold plates. Be
sure they’re properly positioned.
Remove object from the fold plate.
In-feed tray lever does
not work
Broken spring
Call for service
Double feeding forms
Documents stuck together
Feed tire or separator worn
Jog forms to remove static electricity.
Call for service
Not feeding documents
Feed tire dirty
Feed tire or separator worn
Clean feed tire
Call for Service
Multi-Sheet feeder not
working
Fiolder is in AutoBatch Mode
Photo-eye not working properly
Select the “
“ icon to return to the
home screen.
Call for Service
11
Hillsboro, OR 97124
Toll Free: 1-800-944-4573
Local: 503-640-5920
