___________________________________________ _ _MuxMeet Share Base-2 Operation Manual
© MuxLab Inc. 2022 Page 99 94-000980-A/SE-000980-A
Problem
Cause
Solution
Volume is set to OFF.
Adjust level in menu configuration
MuxMeet Share Base-2 console on
webserver settings.
The volume level is set too low in the
options of the "MuxMeet Share"
Launcher program on PC.
Increase the volume in the "MuxMeet
Share" Launcher program on PC.
Audio signal may be muted.
Click with right-mouse button on the
speaker icon in the taskbar and switch
ON.
The volume level is set too low.
Increase the volume level on Options
in the menu of MuxMeet Windows.
Audio is muted in mixer of volume in
taskbar.
Right-mouse click on the speaker icon
in the taskbar, open mixer and
unmute
“
MuxMeet Share
” or “
Video
Playback”.
The software of the Video-player
used is not current.
Update Video-player. Try another
player.
An active virus scanner can block the
Audio.
Check the filter-settings in the Virus
scanner.
De-activate the player for a check.
There is no sound with MacBook.
Problem of sound-flower App, which
is integrated in driver MuxMeet
Windows.app.
•
You need Admin-password
•
Go to the macOS System
Preferences and select the “Security
& Privacy” tab. Find the "allow to
run/install the sound-flower" there
click on “Allow” next to “Matt
Ingels”, in order to allow this sound
-
flower to install on the Mac Book.
•
Run the MuxMeet Windows.app
again, it’ll auto
-install sound-flower
to the MacBook.
There is no sound via AirPlay.
The volume is set too low, on the
mobile device.
Increase the volume on the mobile
device.
There is no sound on the main screen,
when mirroring a video by the
App
“
MuxMeet
for Android“.
Due to the limit of the Android
system,
Android doesn’
t provide an
interface to capture the audio. In this
case, there is no sound when
mirroring the video.
Use a Dongle or Apple Airplay to do
mirroring when necessary.
