DisplayPort 1.2a Fiber Extender Kit
Installation Guide
© MuxLab Inc. 2016
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5. Troubleshooting & Maintenance
The following section describes some of the symptoms, probable causes and possible
solutions in regard to the installation of the 500502 DisplayPort 1.2a Fiber Extender Kit.
The display only shows a blank (black) screen.
- Ensure that the USB power supplies are firmly connected and that both Transmitter
and Receiver Power LEDs are ON.
- Ensure that the DisplayPort connectors are firmly plugged into the DisplayPort
connector of the computer and display.
- Ensure that the Transmitter and Receiver modules are plugged in the correct order
to the computer and display, respectively (reversing the order will not work).
- Check if the computer and display are powered on and properly booted.
- Ensure that the duplex fiber is properly inserted into both the Transmitter and
Receiver.
- Reset the system by disconnecting and reconnecting the Transmitter DisplayPort or
Receiver DisplayPort side units, or by disconnecting and reconnecting the USB
power cables that are plugged in the Transmitter and Receiver modules.
- If necessary try to re-boot the system and re-connect the DisplayPort 1.2a Fiber
Extender Kit.
Screen is distorted or the display is noisy.
- Check if the graphic resolution is properly set. Go to the display properties of the
Operating System (such as Windows) and confirm the settings.
- Ensure that the resolution is set to within WQUXGA (3840x2400) at 60Hz refresh
ratio.
- Reset the system.
- Disconnect and reconnect the DisplayPort Fiber Extender Kit units or their power
supply adapters.
If you still cannot diagnose the problem, please call MuxLab Customer Technical
Support at 877-689-5228 (toll-free in North America) or (+1) 514-905-0588
(International).
