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MuxLab 500470 Скачать руководство пользователя страница 42

© MuxLab Inc.

Multimedia 16x16 Matrix Switch Installation Guide

Page 42

4.

Troubleshooting

The following table describes some of the problem symptoms, the probable causes and possible
solutions. If the information below does not solve the problem, the technical support contact
information can be found at the end of this section.

PROBLEM

POSSIBLE SOLUTIONS

No Image

Check the matrix connection status

No Image

Verify that the cables are properly connected

No Image

Verify that the source devices are powered up.

No Image

Verify that the source resolution is 1080p or less.

No Image

Verify that the display supports HDCP.

White Dots in image

Flickering Image

Choppy Sound

If using an extender, verify that the distance is less than 330 feet
(100 meters) for UTP/STP..

Wrong Image Appears

Check matrix connection

Not All Display

Devices Work

Check that the display supports the source resolution.

When contacting your nearest MuxLab dealer or MuxLab Technical Support at 877-689-5228
(toll free in North America) or (+1) 514-905-0588 (International), please have the following
information ready:



Unit model number.



Cabling layout. Please include the model of the HDMI source and receiver, cable length
and type.



Description of problem.



List of tests performed.

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Содержание 500470

Страница 1: ...P N 94 000731 B SE 000731 B Multimedia 16x16 Matrix Switch 500470 Installation Guide ...

Страница 2: ...uses an unmodified version of FreeRTOS V6 0 0 Source code available at www freertos com Printed in Canada No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission of the author Trademarks MuxLab is a registered trademark of MuxLab Inc ...

Страница 3: ...t Overview 10 3 3 Pre Installation Checklist 13 3 4 Physical Installation 14 3 5 Installation Procedure 15 3 6 Card Module Installation 16 3 7 Power Supply Unit Installation 16 3 8 Cloning EDID 18 3 9 Manual Control 19 3 10 Port Control Operation 28 3 11 USB Driver Setup 29 3 12 Ethernet Web Interface 32 4 Troubleshooting 42 5 Appendix 43 A ASCII Command Set 43 B IP Control Commands 55 6 Product W...

Страница 4: ...wisted pair STP cables for cost efficient connectivity Remote displays can be connected up to 330 feet 100 meters 1080p Deep Color via Cat 5e 6 UTP STP cables The Multimedia 16x16 Matrix Switch works in conjunction with MuxLab s HDMI Receiver 500451 RX Figure 1 System Overview Applications include commercial and residential AV systems classroom projector systems digital signage boardroom systems m...

Страница 5: ...P cables HDMI 3D support Seamless integration with MuxLab s HDMI Receiver 500451 RX HDMI DVI 3G SDI VGA input supported with resolution up to 1080p HDMI and HDBaseT supported output Learning cloning EDID from any display device Web interface RS232 and USB CDC control Firmware is field upgradable Touch pad on front panel for manual control Device control over HTTP protocol 5U rackmount unit ...

Страница 6: ... to 12 VDC 25A 300 W LED Diagnostics Power Blue PSU1 Green PSU2 Green Fault Red LAN Link Green and Activity Yellow Temperature Operating 0ºC to 50ºC Storage 20ºC to 85ºC Humidity Up to 95 non condensing Dimensions 5U Rack Mountable 450 x 280 x 189 mm Weight 18 lb 8 kg Regulatory FCC CE RoHS WEEE Safety UL CUL Warranty Two 2 years Order Information 500470 Multimedia 16x16 Matrix Switch with one Pow...

Страница 7: ...istance VGA 16 feet 5 meters Cables DB15 HD VGA Cable Audio Analog stereo audio supported using VGA Audio adaptor cable LED Diagnostics None VGA cards per chassis Two 2 maximum Temperature Operating 0ºC to 50ºC Storage 20ºC to 85ºC Humidity Up to 95 non condensing Dimensions 160 x 150 x 25 mm Weight 0 65 lb 0 30 kg Regulatory FCC CE RoHS WEEE Warranty Two 2 years Order Information 500474 4 Channel...

Страница 8: ...ion only Stereo Audio Out SA version only Sample rate 32KHz 44 1KHz 48 KHz Bit depth 16 24 Bit Signal type LPCM Maximum Distance HDMI 16 feet 5 meters Cables HDMI Cable LED Diagnostics None Temperature Operating 0ºC to 50ºC Storage 20ºC to 85ºC Humidity Up to 95 non condensing Dimensions 160 x 150 x 25 mm Weight 0 55 lb 0 23 kg Regulatory FCC CE RoHS WEEE Warranty Two 2 years Order Information 500...

Страница 9: ...trix Switch 500470 comes with the following parts Multimedia 16x16 chassis with one power supply Quick Reference Support Sheet Please verify that the following components are present before proceeding USB cable RS 232 cable AC power cord DC power adapter DVI to HDMI adapter EDID emulator learner NOTE Module cards are sold separately ...

Страница 10: ...nnection indicators of the Multimedia 16x16 Matrix Switch are detailed in Figure 2 and Figure 3 Please familiarize yourself with them before installing the unit Figure 2 Front Panel Figure 3 Front Panel Controls A1 Status LEDs Power PSU1 PSU2 Fault A2 Control Buttons A3 LED Display A4 Numeric Keypad A5 Navigational Arrows ...

Страница 11: ...16 Matrix Switch Installation Guide Page 11 Figure 4 Back Panel Figure 5 Back Panel Detail B B1 USB Port B2 Power Supply Unit 1 I O Switch B3 RS232 Port B4 Power Supply Unit 2 I O Switch B5 Ethernet Port B6 Grounding Connection ...

Страница 12: ... MuxLab Inc Multimedia 16x16 Matrix Switch Installation Guide Page 12 Figure 6 Input and Output Card Modules Sold Separately Figure 7 Back Panel with Removable Card Modules ...

Страница 13: ...ltimedia 16x16 Matrix Switch can be used in conjunction with MuxLab s UTP STP HDMI Receiver 500451 RX 2 The Multimedia 16x16 Matrix Switch is typically installed in a remote telecom room and is connected to multiple video sources and display devices via Cat 5e 6 UTP STP cables or HDMI cables If required a MuxLab Receiver is installed at each display to support the connection to the Matrix Switch v...

Страница 14: ...llation Select the final destination for the product and install the unit using standard rackmount fasteners Once located in the rack secure the unit in place by fastening the front panel to the rack with four screws An additional four screws may be used to secure the front panel to the rack See Figure 8 for illustration of completed installation front view Figure 8 Completed 19 Rackmount Installa...

Страница 15: ...and output card modules fit into the four slots on the center right side of the back panel see Section 3 6 Card Module Installation 4 Connect the source s to the Matrix Switch via ports on the input card modules located on the back panel Ensure that power is turned OFF at the source s 5 Connect the display s to the Matrix Switch via ports on the output card modules located on the back panel Ensure...

Страница 16: ...ly slide the card module into the slot A hard stop should be felt when the connector interface of the card module is flush with the outside surface of the back panel 3 Tighten both thumbscrews to secure the card module to the back panel of the Matrix Switch NOTE Card modules are hot swappable meaning that they can be replaced when power on the Matrix Switch is ON When hot swapping a card module fo...

Страница 17: ...back of the Matrix Switch 2 Gently slide the power supply unit into the slot A hard stop should be felt when the power supply unit back surface is flush with the outside surface of the back panel 3 Tighten both screws at the power supply unit back surface 4 Plug the power cord into the power supply unit socket and secure it with the clip NOTE Power supply units are hot swappable meaning that they ...

Страница 18: ...he HDMI connector to the display device that you wish to clone 4 Verify that the EDID WR switch is set to Unlock 5 Press the Read pushbutton The Read LED should illuminate for approximately 2 seconds 6 Plug the HDMI connector to the input HDMI port where you want the new EDID applied 7 Press the Write pushbutton The Write LED should illuminate for approximately 2 seconds NOTE If both LEDs illumina...

Страница 19: ...ed by using the Info Menu and Switch buttons located on the front panel just below the display as well as the numeric keypad and arrows located to the right of the display NOTE The Cancel button on the numeric keypad also returns the user to the previous screen Figure 11 illustrates the navigational layout of the manual control menu Specific menu screens depicted by boxes are described on the foll...

Страница 20: ...owered up It displays the MuxLab logo and product name Information The information screen is reached by pressing the Info button It displays the name of the device at top followed by the IP and Mac addresses device status and firmware version Main Menu The Main Menu screen is reached by pressing the Menu button It contains four options Switch Presets Diagnostics Settings ...

Страница 21: ... Switch button or by highlighting the Switch entry in the Main Menu screen and pressing the Enter Save button on the numeric keypad The Switch screen contains four options Connect a source to a display by number Connect a source to a display by name Connect all displays to a source Disconnect all displays from a source By default the top most option is highlighted when the Switch screen first disp...

Страница 22: ...fic mapping of connections between sources and displays or to save existing connections as a preset Diagnostic The Diagnostic screen displays four operating conditions Internal device temperature Voltage status Fans status Existence of alerts Settings The Settings screen allows the user to choose which category of settings to change Network DHCP Password RS232 ...

Страница 23: ...ateway Address The user navigates the Network Settings screen using the arrow keys and enters information using the numeric keypad NOTE In order to access the Network Settings screen DHCP must be disabled see below If DHCP is not disabled the following screen will appear DHCP The DHCP screen allows the user to set the state of the DHCP Dynamic Host Configuration Protocol to ON or OFF ...

Страница 24: ...well as to change the password numeric characters only RS232 The RS232 screen allows the user to modify the baud rate data bits stop bit and parity settings of the device Connect Source to Displays The Connect Source to Displays screen allows the user to select which source to connect to which displays s The user selects the source and displays by their designated number ...

Страница 25: ...ces by their designated name Connect All Displays to The Connect All Displays to screen allows the user to connect all displays to a given source The user simply selects the source which is displayed both by number and name Disconnect All Displays from The Disconnect All Displays from screen allows the user to disconnect all displays from a given source The user simply selects the source which is ...

Страница 26: ...ows the user to select a preset from a list of eight options Once selected the user presses the Enter Save button on the numeric keypad The Select a Preset and Apply screen then confirms the selection Save Current Connections as The Save Current Connections as screen allows the user to save the current connection scheme to any one of eight pre existing schemes ...

Страница 27: ...ab Inc Multimedia 16x16 Matrix Switch Installation Guide Page 27 Once selected the user presses the Enter Save button on the numeric keypad The Save Current Connections As screen then confirms the selection ...

Страница 28: ...a an RS 232 connection Ensure that the RS 232 cable has the straight through configuration shown in Figure 12 Figure 12 RS 232 Cable Configuration Please note that the use of USB to RS232 converter cables may result in problems depending on the quality of the converters 2 USB CDC Control Commands from an ASCII terminal may also be sent directly to the device via a USB connection Maintenance can be...

Страница 29: ...serial driver download the SC 000032 A USB to serial driver file from the MuxLab website and save it to the local hard drive NOTE If the downloaded file is compressed it will have to be uncompressed before using it Plug the USB cable between the device and the PC and power up the device The Found New Hardware wizard will open Figure 13 Select Locate and install driver software recommended Figure 1...

Страница 30: ...tallation Guide Page 30 Figure 14 Found New Hardware Dialog Box Another dialog box will open Figure 15 Click Browse and locate the SC 000032 A USB to serial driver file downloaded earlier Once found click Next Figure 15 Browsing for Unknown Device ...

Страница 31: ...appear indicating that the driver software is unsigned Figure 16 Select Install this driver software anyway Figure 16 Windows Security A window will appear instructing that the software for the driver has been successfully installed Figure 17 Click Close Figure 17 Successful Installation Dialog Box ...

Страница 32: ...ected and a yellow LED will blink if Ethernet activity is detected Once the Matrix Switch has been physically connected to an Ethernet network go to http AAA BBB CCC DDD where AAA BBB CCC DDD is the device IP address NOTE The device IP address can be obtained by pressing the Info button on the front panel The Login screen is the first screen to appear Figure 18 Figure 18 Ethernet Web Interface Log...

Страница 33: ... orange red to indicate various product statuses Green Okay Orange Warning Red Error The user can configure the Product status indicator to display different statuses depending on various device conditions internal temperature fan speed etc This configuration is performed in the Alarm tab of the Setup submenu After logging in the main screen appears Figure 19 It contains three submenus 1 Port Mana...

Страница 34: ...g any option in the drop down boxes in the Source column Once any change is made the given row will change color to indicate that a change has taken place Once all selections have been made the user clicks on the Connect button to apply those selections Presets are pre established connection configurations that are used to apply wholesale mapping instructions between all displays and sources see F...

Страница 35: ... MuxLab Inc Multimedia 16x16 Matrix Switch Installation Guide Page 35 Figure 20 Port Management Submenu Presets ...

Страница 36: ...s Upgrade firmware Figure 21 Port Setup Submenu Port Names In the Port Names tab the user can modify port names in the Display Names and Source Names columns and then click on Save to save these modifications The user can also modify the name of the entire device by changing the text that appears in the Unit Name box and clicking on Save The length of all names is limited to 20 characters each In ...

Страница 37: ...ames After preset names are modified the user clicks on Save to save these modifications The length of preset names is limited to 20 characters each In the Network tab Figure 23 the user can modify network settings and passwords for users and if applicable administrators Figure 23 Port Setup Submenu Network ...

Страница 38: ...rd modifications an administrator makes changes to the Administrator Password and or the User Password and then clicks on the corresponding Save button Regular users can only make changes to the User Password In the RS 232 tab Figure 24 the user can modify RS 232 settings Figure 24 Port Setup Submenu RS 232 To implement RS 232 modifications the user selects options in the drop down boxes for Baud ...

Страница 39: ...the Alarms tab Figure 25 the user can modify the settings that dictate when an alarm will be triggered Figure 25 Port Setup Submenu Alarms Minimum and maximum temperatures are understood to be in degrees Celsius C Once all modifications have been made the user clicks on Save ...

Страница 40: ...grading the firmware must be located on the PC The user clicks on Choose File to browse for the file and then installs it by clicking on Upload It is recommended before upgrading to a new firmware to do a Backup of all the data configurations such as port names presets alarms network settings etc And then Restore these data after the firmware upgrade To do so click on the Backup button and you wil...

Страница 41: ...nd support information Figure 27 Help Submenu In addition to three submenu screens the Ethernet web interface also provides the user with a detailed Hardware Monitor screen Figure 28 Figure 28 Hardware Monitor Screen This screen can be accessed by clicking on the Product status link at the top right of any Ethernet web interface screen ...

Страница 42: ... Verify that the source resolution is 1080p or less No Image Verify that the display supports HDCP White Dots in image Flickering Image Choppy Sound If using an extender verify that the distance is less than 330 feet 100 meters for UTP STP Wrong Image Appears Check matrix connection Not All Display Devices Work Check that the display supports the source resolution When contacting your nearest MuxL...

Страница 43: ...he terminal emulation program parameters are set to the following BAUD Rate 9600 Data bits 8 Stop bits 1 Parity None Flow control None It should be noted that commands are case sensitive and arguments must be separated by a single space Commands must be entered in the following way and ended with a carriage return ...

Страница 44: ...ans before an alarm is raised alarm f all 150 Response Minimum RPM value s for fan s applied successfully or an error message if the command failed alarm p of power supply Description To indicate if the unit has 1 or 2 power supplies Arguments of power supply 1 or 2 Example Indicate if the unit has 2 power supplies alarm p 2 Response Power supply information saved successfully or an error message ...

Страница 45: ...uts connect i 5 o all Response 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 or an error message if the command failed connect i input port o from output port to output port Description Connect a specific input to a consecutive range of outputs Arguments input port 1 to 16 from output port 1 to 16 to output port 1 to 16 from output port shall be inferior or equal to to output port Example Connect input 5 to out...

Страница 46: ...0 16 0 0 0 0 1 0 3 0 or an error message if the command failed disconnect o output port Description Disconnect a specific output port from the input ports connected to it Arguments output port 1 to 16 Example Disconnect output 15 from the input connected to it disconnect o 15 Response 0 3 0 13 4 0 0 16 0 0 0 0 1 0 0 0 or an error message if the command failed disconnect all Description Disconnect ...

Страница 47: ...put connections states in json format get json Response 3 7 0 0 11 0 0 5 5 5 0 0 0 0 4 0 or an error message if the command failed get o output port Description Get the connection state of a specific output port Arguments output port 1 to 16 Example Get connection state of output port 5 get o 5 Response Output 05 connected to 11 or an error message if the command failed get o Description Get the c...

Страница 48: ...output port and so on version version no parameters Get the current firmware version 6 Name name i input port name Description Set a name for the selected input port Arguments input port 1 to 16 name up to 20 characters Example Set name My DVD Player for input port 5 name i 5 My DVD Player Response Input Names Input 1 Input 2 Input 3 Input 4 My DVD Player Input 6 Input 7 Input 8 Input 9 Input 10 I...

Страница 49: ...ame o Response Output Names Output 1 Output 2 Output 3 Kitchen TV Output 5 Output 6 Output 7 Output 8 Output 9 Output 10 Output 11 Output 12 Output 13 Output 14 Output 15 Output 16 or an error message if the command failed name preset preset name Description Set a name for the selected preset number Arguments preset 1 to 8 name up to 20 characters Example Set name Week end for preset 7 name preset...

Страница 50: ...MuxLab Switch or an error message if the command failed 7 Network network Description Get the network address values IP mask and gateway Arguments none Example Get network address values network Response IP 10 0 1 101 MASK 255 255 0 0 GATEWAY 10 0 0 1 DHCP ON or an error message if the command failed Network ip ip address Description Set a specific IP address note that DHCP must be disabled to per...

Страница 51: ...ion Arguments gateway address Example Set the gateway address to 10 101 1 5 Network g 10 101 1 5 Response IP 192 25 80 13 MASK 255 255 255 0 GATEWAY 10 101 1 5 DHCP OFF or an error message if the command failed Network dhcp dhcp state Description Enable disable DHCP feature Arguments dhcp state on or off Example Enable the DHCP feature Network dhcp on Response IP 10 0 1 101 MASK 255 255 0 0 GATEWA...

Страница 52: ...command failed password wuser web user password Description Set the web server User password Arguments web user password alphanumeric max length 20 Example Change the web user password to new123 password wuser new123 Response Web server User password set successfully or an error message if the command failed 9 Preset preset s preset Description Save the current connection in the selected preset Ar...

Страница 53: ... baud rate 9600 19200 38400 57600 or 115200 Example Set the RS 232 baud rate to 115200 serial b 115200 Response Baud Rate 115200 Data bits 8 Stop bit 1 Parity NONE or an error message if the command failed serial o data bits parity stop bits Description Modify other RS 232 settings Arguments data bits 7 or 8 parity e o or n i e even odd none stop bits 1 or 2 Example Set the RS 232 settings to 8 da...

Страница 54: ... 9600 Data bits 8 Stop bit 1 Parity NONE or an error message if the command failed 12 Status status Description Display the unit status Arguments none Example Display the unit status status Response Temperature 28 Celsius Voltage monitors Ok FANs Fan 1 2600 RPM Fan 2 3200 RPM Fan 3 2610 RPM Fan 4 3300 RPM Power supply PSU 1 ON PSU 2 OFF or an error message if the command failed 13 Version version ...

Страница 55: ...sent and received in standard TCP IP packets To learn more about JSON visit http www json org Only four types of JSON arrays are used to control the product Array of a single integer 2 Array of multiple integers 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Array of a single string A Name Array of multiple strings Name 1 Name 2 Name 3 Name 4 Any other notation is not permitted Also null values are not pe...

Страница 56: ...ession ID There are three permission levels that can be used to read modify properties These are 0 Guest Can read all values Cannot write or make changes 1 User Same as Guest but can change matrix video connections 2 Admin Can perform any command without restriction To obtain credentials you will need to POST an array of two strings to var auth json the userlevel and the password associated to tha...

Страница 57: ...of the four internal fans before an alarm is raised Example 100 100 100 100 var auth json Array of a single integer Contains an integer representing the current user level from 0 to 2 Example 2 var session json Array of a single integer Represents a new session ID Example 3847534 var logout json None Destroys current session var mon_temp json Array of a single integer Contains an integer represent...

Страница 58: ...tring representing the password Example 2 myAdminPassword var serial json Array of 4 integers Set the following serial port settings baud rate data bits 7 or 8 parity 0 Even 1 Odd 4 None stop bits 0 1 stop bit 2 2 stop bits Example 9600 8 4 0 var ip json Array of 4 integers Set the IP address Example 10 0 101 96 WARNING This request will actually take effect after the DHCP request will be sent var...

Страница 59: ...on number RMA issued by its Customer Service Department and a proof of purchase date If this product is delivered to MuxLab by mail you agree to assume risk of loss or damage in transit to prepay shipping charges to the warranty service location and to use the original shipping container or equivalent THE ABOVE LIMITED WARRANTY IS THE ONLY WARRANTY COVERING YOUR MUXLAB PRODUCT THERE ARE NO OTHER W...

Страница 60: ...s are not returned Product more than six months old including shelf life The defective unit must be returned prepaid to MuxLab and then the unit will be repaired or if repair is not possible replaced by an equivalent unit and returned to the customer within one 1 month of receiving any returned product There is no charge for repair parts and labor during the full warranty period Items Defective an...

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