© MuxLab Inc.
VideoEase Active VGA Balun Kit Installation Guide
Page 13
5.
Product Warranty Policy
Items under warranty - Company Policy
MuxLab guarantees its products to be free of defects in manufacturing and workmanship for the warranty period from
the date of purchase. If this product fails to give satisfactory performance during this warranty period, MuxLab will
either repair or replace this product at no additional charge, except as set forth below. Repair and replacement parts
will be furnished on an exchange basis and will be either reconditioned or new. All replaced parts and products become
the property of MuxLab. This limited warranty does not include repair services for damage to the product resulting
from accident, disaster, misuse, abuse, or unauthorized modifications or normal decay of battery driven devices.
Batteries if included with the product, are not covered under this warranty.
Limited warranty service can be obtained by delivering the product during the warranty period to the authorized
MuxLab dealer from whom you purchased the product, or by sending it to MuxLab. MuxLab will not accept any such
product for repair without a Return Material Authorization number (RMA#) issued by its Customer Service Department
and a proof of purchase date. If this product is delivered to MuxLab by mail, you agree to assume risk of loss or damage
in transit, to prepay shipping charges to the warranty service location, and to use the original shipping container or
equivalent.
THE ABOVE LIMITED WARRANTY IS THE ONLY WARRANTY COVERING YOUR MUXLAB PRODUCT.
THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER, YOUR SOLE REMEDY SHALL BE REPAIR OR
REPLACEMENT AS PROVIDED FOR ABOVE. IN NO EVENT SHALL MuxLab BE LIABLE TO YOU FOR ANY
DAMAGES, INCLUDING ANY LOSS OF PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILIT Y TO USE THIS PRODUCT, EVEN
IF MUXLAB OR AN AUTHORISED MuxLab DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES; NOR WILL MUXLAB BE LIABLE FOR ANY CLAIM BY ANY OTHER PARTY. SOME STATES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
CONSUMER PRODUCTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY
VARY FROM STATE TO STATE.
Warranty Periods
Any product found to be defective within three (3) months of invoice, including one (1) month shelf life, may be
returned for replacement by a new unit or a satisfactory repair within one (1) month of receiving any returned product.
The customer must provide MuxLab with the serial number and proof of purchase of the defective unit being returned.
All R.M.A.’s issued are subject to inspection by MuxLab, and will be returned to customer if not properly package –
units must be returned in original container or equivalent. MuxLab will not accept any such product for repair without
an authorization for its Technical Support department and without a return authorization number issued by MuxLab
Customer Service department. For credit & replace R.M.A., customer will be liable to pay replacement invoice if
defective products are not returned.
Product more than six months old, including shelf life.
The defective unit must be returned prepaid to MuxLab and then the unit will be repaired or if repair is not possible,
replaced by an equivalent unit and returned to the customer within one (1) month of receiving any returned product.
There is no charge for repair (parts and labor) during the full warranty period.
Items Defective and not under Warranty
For products which are no longer under warranty the policy is repair and return. An amount of 25% of the products
published list price at the time of purchase will be charged. Customer must issue a purchase order to cover the cost of
repair.
