User’s Guide Spitfire 65/90 Extreme
130
AP-75197– Rev. 1.2
7.1 INTRODUCTION
This chapter explains troubles that may occur when using the printer and how to solve them.
If you encounter an error not described in this chapter, refer to "Error messages" and contact your local
MUTOH dealer.
Notes
To receive our customer support service, please present your warranty. If you do not present
it, you may be changed for the service even if it is within the term of warranty.
If you have a maintenance service contract, please show the agreement or other documents.
Failures and malfunctions of the printer
This section describes the failures and malfunctions of the printer not displayed as errors, causes and
solutions.
(1) The printer does not work after switching it ON.
N°
Possible cause
Solutions
Reference
1
You did not plug the power cable
in.
Plug in the power cable.
Refer to Connecting the power
cable
2
The AC power does not match the
specified voltage.
Use the printer at the
specified voltage
Refer to Connecting the power
cable
3
The front cover is open.
Close the front cover.
Refer to Media handling
(2) The printer does not work after media has been loaded.
N°
Possible cause
Solutions
References
1
The front cover is open.
Close the front cover
Refer to Media handling
2
The pressure rollers have been
raised.
Lower the pressure rollers
lever.
Refer to Media handling
3
You did not load the media straight
into the printer.
Load the media straight
into the printer.
Refer to Media handling
4
One or more ink cassettes are not
installed.
Install (an) ink cassette(s).
Re
fer to Installing ink cassettes
5
You did not use recommended
media.
Use recommended media. Refer to Media type
6
You used the printer in direct
sunlight or other locations not
appropriate for the specified
environment.
Use the printer in the
specified environment.
Refer to Product Specifications
(3) The printer does not work after data has been sent from a computer.
N°
Possible cause
Solutions
Reference
1
You did not connect the interface
cable.
Connect the interface
cables.
Refer to Connecting the
Centronics interface
Refer to Connecting the network
interface
2
One or more ink cassettes have
not been installed.
Install (an) ink cassette(s).
Re
fer to Installing ink cassettes
3
Ink cassette is empty.
Replace the ink ca
ssette.
Refer to Replacing ink cassettes
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