16
Circuit Diagram
Troubleshooting
DANGER: Disconnect power before servicing.
PROBLEM
POSSIBLE CAUSE
SOLUTION
The fireplace does
not operate.
The fireplace is not plugged in.
A circuit breaker is tripped or a fuse blown.
The ON/OFF switch is defective.
There is loose wiring.
Make sure the fireplace is plugged in to a standard
120V outlet.
Check additional appliances on the circuit; ideally
the fireplace should be on a dedicated 15-amp
circuit.
Call customer service.
Call customer service.
The power light is
ON but the flame
effect is not visible.
The fireplace is not operating correctly.
The LED strip is not functioning.
Loose wiring
Refer to the operating instructions.
Call customer service.
Call customer service.
The heater is not
operating.
Incorrect operation.
The heater switch is defective.
The heater assembly is defective.
There is loose wiring.
The vents are dirty or clogged.
Refer to the operating instructions.
Call customer service.
Call customer service.
Call customer service.
Unplug the unit. Clear the vent area of dust and
debris. Wait ten minutes, plug the unit in again and
turn on the heater
There is excessive
noise when the
heater is operating.
Dirty or clogged blower.
The heater assembly is defective.
Refer to Maintenance of Motors in Care and Maintenance.
Call customer service.
The power light is
ON but the ember
bed flame is not
flickering.
The LED strip is not functioning.
Loose wiring.
Call customer service.
Call customer service.
There is excessive
noise when the
flame is ON but the
heater is OFF.
The rotating flame reflector shaft rubbing
against the housing.
The flame reflector shaft motor is defective.
Open the back of the firebox and reposition
the flame reflector shaft. Turn off the unit prior to
servicing.
Call customer service.
