4. Trouble Shooter
Situation
Reason
Solution
Your scans come out very dark,
unclear.
1.The scanner has met a strong light
2.Too much time use
3.The scanner has been crashed
1.Clean the scan head with cleaning cloth
2.
extensive calibration process
The scanner keep red light on
always (not reason for scanning too
fast)
1. Scan head becomes sensitive
2. Scan head has met strong light
3.
The scanner went into the
extensive calibration process by
accident
1.Clean the scan head with cleaning cloth
2.
extensive calibration process
Batteries don’t last beyond a week
1. Wrong type of battery
1.Please use 2A batteries with following
brand:
Duracell
or
Energizer
The scanner doesn’t scan anything
or scan effectively
1. The built-in Led light becomes
sensitive
1.Clean the scan head with cleaning cloth
2.
extensive calibration process
No access to transfer picture with Win10
system
1.Compatibility
1.Try to format the SD card
2.Remove the driver on device manager
3.Re-plug the USB cable
Extensive Calibration Process (Instruction Video Link:
http://bit.ly/IDS002-calibration)
1.
clean scanning glass with included clean cloth
2.
put the scanner in a white paper
3.
Turn on the scanner
4.
keep pressing the
, then short press "Scan" to start calibration process, then don’t do
anything and wait for the ‘scroll scanner’ show on the screen.
5.
Scroll the scanner until the scanner shut down.
6.
Finish ECP.
*The Extensive Calibration Process can deal with 90% scanning problem. If you
have no idea of what’s wrong with your scanner, just try the ECP.
Any problem, please contact us with this e-mail:
or Skype: live:munbyn
