Multitech MultiVOIP 400, Руководство пользователя

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MultiVOIP User Guide
Service
If your tech support specialist decides that service is required, your MultiVOIP may be sent (freight
prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your MultiVOIP:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the MultiVOIP is out of warranty. (Check with
your technical support specialist for the standard repair charge for your MultiVOIP).
• if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent.
Send your MultiVOIP to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your MultiVOIP on the availability of local service and/or
loaner units in your part of the country.
The Multi-Tech BBS
For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS).
Information available from the BBS includes new product information, product upgrade files, and
problem-solving tips. The phone number for the Multi-Tech BBS is (800) 392-2432 (USA and
Canada) or (612) 785-3702 (international and local).
The BBS can be accessed by any asynchronous modem operating at 1200 bps to 56K bps at a
setting of 8 bits, no parity, and 1 stop bit (8-N-1).
To Log on to the Multi-Tech BBS
1. Set your communications program to 8-N-1.
2. Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and
local).
3. At the prompts, type your first name, last name, and password; then press ENTER. If you are
a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a
questionnaire appears. You must complete the questionnaire to use the BBS on your first
call.
4. Press ENTER until the Main Menu appears. From the Main Menu you have access to two
areas: the Files Menu and News. For help on menu commands, type ?.
To Download a File
If you know the file name
1. From the Main Menu, type F to access the Files Menu, then type D.