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MultiVOIP 200 User Guide

Installing Your MultiVOIP 200 Software

The following installation procedures do not provide every screen or option in the process of installing
the MultiVOIP 200 software. It is assumed that a technical person with a thorough knowledge of
Windows and the software loading process is doing the installation. Once you have installed the
software, you will be instructed on how to configure your MultiVOIP 200, and finally, on how to deploy
your MultiVOIP 200. Additional information on the MultiVOIP 200 software is provided in Chapter 4,
MultiVOIP 200 Software, and in the on-line Help.

Note: The phonebook directory configuration process is different depending on whether or not you
have an enabled H.323 Gatekeeper resident in your network. The section on “Configuring Your
MultiVOIP 200” will explain these differences.

If your network includes a Multi-Tech Gatekeeper, Gateways, or other third-party VOIP Gateways or
endpoints that support H.323 (for example, Microsoft NetMeeting), you will likely want to install H.323
software.

The MultiVOIP 200 software, Quick Start, and User Guide are contained on the MultiVOIP 200 CD.
The CD is auto-detectable, so when you insert it into your CD ROM drive it will start up automatically.
When you have finished configuring your MultiVOIP 200, you can view and print the User Guide by
clicking on the View Manuals icon and selecting either the Quick Start or this User Guide.

CAUTION: If you are installing a MultiVOIP 200 behind a Firewall, the Firewall must support H.323.
Refer to your Firewall user documentation to enable H.323 support.

1.

Make certain that your MultiVOIP 200 has been properly cabled and that it is powered on.

2.

Insert the MultiVOIP 200 CD into a CD-ROM drive. The CD is auto-detectable, so it starts
automatically. It may take 10 to 20 seconds for the Multi-Tech Installation CD screen to appear.

If the Multi-Tech Installation CD Screen does not appear automatically, click My Computer, then
right-click the CD-ROM drive icon, click Open, then click the Autorun icon.

3.

When the Multi-Tech Installation CD Screen is displayed, click the Install Software icon and
choose H.323 compatible from the Select Software dialog box.

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Содержание MultiVOIP 200 MVP200

Страница 1: ...Voice Fax over IP Networks Voice Fax Over IP Networks Model MVP200 H 323 Mode User Guide...

Страница 2: ...ns or changes Record of Revisions Revision Description C Added H 323 protocol support covers software version 2 51 All pages at revision C 1 12 01 D Updated to software version 2 52 4 12 04 Patents Th...

Страница 3: ...P Network Connections 19 Cabling Your MultiVOIP 200 20 Cabling Procedure 20 E M Jumper Block Positioning Procedure 22 Chapter 3 Software Loading and Configuration 23 Installing Your MultiVOIP 200 Soft...

Страница 4: ...r 6 Warranty Service and Tech Support 83 Introduction 84 Limited Warranty 84 On line Warranty Registration 84 Service 85 U S and Canadian Customers 85 International Customers outside U S A and Canada...

Страница 5: ...Voice Fax over IP Networks Chapter 1 Introduction and Description...

Страница 6: ...IP Gateways or endpoints that support the H 323 protocol e g Microsoft Netmeeting The H 323 standard defines how endpoints make and receive calls how endpoints negotiate a common set of audio and data...

Страница 7: ...in more detail Chapter 4 MultiVOIP 200 Software Chapter 4 describes the MultiVOIP 200 software package designed for the Windows environment For explanations and parameters of each field within a dialo...

Страница 8: ...ddress 209 96 211 90 101 4125 4124 102 Fax Optional H 323 Gatekeeper IP Address 201 22 122 110 Port Number 1719 LAN 302 Figure 1 2 Typical VOIP Application To set up this VOIP network a MultiVOIP 200...

Страница 9: ...ditional channel setup parameters cover the voice coder DTMF gain voice gain and faxing in the Voice Fax tab of the Channel Setup dialog box The most important parameter in this group is to ensure tha...

Страница 10: ...ta base Everytime you bring up your MultiVOIP the current phone directory is downloaded to your MultiVOIP The Gatekeeper is a separate application that can operate on a network pc and provides all the...

Страница 11: ...n you elect to use the Proprietary PhoneBook you set up a Host Client relationship This relationship allows one MultiVOIP to maintain the Phone Directory Database and publish this data base to all Mul...

Страница 12: ...oprietary data base all you have to do is change the Phone Number and Description to support channel 2 of the corporate MultiVOIP After you have added channel 2 you need to include the two channels at...

Страница 13: ...gured for FXS operation FXO Foreign Exchange Office indicator lights when the voice fax channel is configured for FXO operation E M Ear and Mouth indicator lights when the voice fax channel is configu...

Страница 14: ...e the MultiVOIP 200 using a PC with an available serial port and running Windows software The Command connector is an RJ 45 jack an adapter cable is provided to convert to a standard serial port DB9 f...

Страница 15: ...ted pair keyed RJ 45 connector Command Port Single 19 2 Kbps asynchronous Command Port using an RJ 45 to DB9 cable with a DB9 female connector Voice Fax Channel 1 and 2 Two RJ 14 jacks FXO and FXS One...

Страница 16: ...16 MultiVOIP 200 User Guide...

Страница 17: ...Voice Fax over IP Networks Chapter 2 Installation...

Страница 18: ...esses subnet masks and Gateway IP addresses are assigned and each Voice Fax channel is configured for the appropriate channel interface type When this is done the Phone Directory Database option is se...

Страница 19: ...time keeping capability The battery has an estimated life expectancy of ten years When the battery starts to weaken the date and time may be incorrect If the battery fails the board must be sent back...

Страница 20: ...ucts only require 5V and 12 volts You might even consider marking or labeling them to ensure that they are kept together ITE POWER SUPPLY INPUT 100 250V 50 60HZ 0 9A OUTPUT 5V 3 0A 12V 0 5A 12V 0 2A C...

Страница 21: ...TROL E EAR CONTROL T1 TIP 1 RECEIVE R RING TRANSMIT T TIP TRANSMIT R1 RING 1 RECEIVE CHASSIS GROUND SCREW UNUSED M I N P U T E O U T P U T T 1 4 W I R E O U T P U T R 4 W I R E I N P U T 2 W I R E T 4...

Страница 22: ...side down and remove the cabinet mounting screw at the center back of the cabinet 3 Return the MultiVOIP 200 to its upright position then slide the base out the rear of the cabinet Note To change a ju...

Страница 23: ...Voice Fax over IP Networks Chapter 3 Software Loading and Configuration...

Страница 24: ...eting you will likely want to install H 323 software The MultiVOIP 200 software Quick Start and User Guide are contained on the MultiVOIP 200 CD The CD is auto detectable so when you insert it into yo...

Страница 25: ...the on screen instructions You can either choose the Destination Location of your MultiVOIP 200 software or select the default destination by clicking Next If you click Browse you can select a differ...

Страница 26: ...ct the COM port of your PC that is connected to the Command port of the MultiVOIP 200 From the Select Port drop down list choose the COM port of your PC Click OK to continue 8 The Setup Complete dialo...

Страница 27: ...address is the IP address of the device connecting your MultiVOIP 200 to the Internet Click OK when you are finished 13 The Channel Setup dialog box is displayed The four tabs in this dialog box defi...

Страница 28: ...w allows you to set the number of rings received on the FXO interface before the MultiVOIP 200 answers the incoming call The default setting is 2 rings Note Zero 0 means that the MultiVOIP 200 never a...

Страница 29: ...the channel by clicking the Select Channel down arrow highlighting the channel number then click Manual in the Coder group To select the appropriate coder click the Selected Coder down arrow and highl...

Страница 30: ...tab displays the parameters for auto call automatic disconnection billing options and dynamic jitter buffer If you want to dedicate a local voice fax channel to a remote voice fax channel so you will...

Страница 31: ...eases on the network The length of the jitter buffer directly effects the voice delay between MultiVOIP 200 gateways The Minimum Jitter Value default setting is 150 milliseconds the Maximum Jitter Val...

Страница 32: ...for all calls within its zone and providing call control services to registered endpoints The Gatekeeper performs two important call control functions address translation from LAN aliases to IP addre...

Страница 33: ...layed 32 Enter the unique phone number of the local device in the Phone Number field e g 101 33 Skip the Description field i e leave it blank 34 Enter the Voice Channel number corresponding to the pho...

Страница 34: ...Fill in the H 323 ID field with a description to identify the phone number For this example you could enter Jerry s Desk 43 Enter the IP Address of the MultiVOIP you are currently configuring in the...

Страница 35: ...OIP 200 the unit is rebooted 49 Check to ensure that the BOOT LED on the MultiVOIP 200 is Off after the download is complete This may take several minutes as the MultiVOIP 200 reboots 50 You are retur...

Страница 36: ...s The Host database contains the phone numbers of all H 323 endpoints available for communication on an IP network This database is downloaded to each Client MultiVOIP 200 as it comes on line 28 To co...

Страница 37: ...list enables you to indicate which Hunt Group you want the phone number to be associated with or you can select NO HUNT if you don t want this entry to participate in hunting Hunting is a series of te...

Страница 38: ...Port value 1720 used to communicate with other H 323 endpoints 37 Click OK and you are returned to the Phone Directory Database dialog box which now includes the second number and related information...

Страница 39: ...u are returned to the Phone Directory Database dialog box which now includes the remote phone number and related information in the Phone Number list 43 To add Channel 2 of the Client MultiVOIP 200 cl...

Страница 40: ...displayed again 49 Enter the phone number for the stand alone endpoint in the Station Information group Phone Number field e g 301 50 Click inside the Description field and enter a description for th...

Страница 41: ...oup 52 Click OK and you are returned to the Phone Directory Database dialog box which now includes the stand alone phone number and related information in the Phone Number list 53 When you have finish...

Страница 42: ...o ensure that the BOOT LED on the MultiVOIP 200 is Off after the download is complete This may take several minutes as the MultiVOIP 200 reboots 58 You are returned to the Multi Tech Installation CD s...

Страница 43: ...the Host MultiVOIP 200 and connect it to the Command port on the Client MultiVOIP 200 2 Fom your desktop click Programs I MultiVOIP 200 I MultiVOIP 200 Configuration The Main menu is displayed 3 Click...

Страница 44: ...ang up and dial again The default is 2 seconds 6 The Interface group defaults to FXS Loop Start Select the interface option that corresponds to the interface type being connected to the Voice Fax Chan...

Страница 45: ...used then the Wink Timer is enabled with a default of 250 milliseconds The range of the Wink Timer is from 100 to 350 milliseconds Consult with your local in house phone personnel for this timer setti...

Страница 46: ...allowable Jitter Values is 0 to 400 with a default of 400 milliseconds If you do not plan to send or receive faxes on a given voice fax channel you can disable faxes in the Fax group 12 You can enabl...

Страница 47: ...ore you may want to increase this default value 15 You can set billing options for inbound and or outbound calls by checking them in the Billing Options group and then entering the charge in cents per...

Страница 48: ...ost IP Address field becomes active Note After you have enabled the Client option the Client Status button is replaced by the Update button Once your Phone Directory database has been established you...

Страница 49: ...displayed as the setup configuration is written to the MultiVOIP 200 After the setup is written to the MultiVOIP 200 it reboots 23 Check that the Boot LED on the MultiVOIP 200 is off after the downloa...

Страница 50: ...a network cable to the ETHERNET 10Base T RJ 45 connector on the back of your MultiVOIP 200 4 If you are connecting a station device e g analog telephone fax machine or Key Telephone System KTS to your...

Страница 51: ...Voice Fax over IP Networks Chapter 4 MultiVOIP 200 Software...

Страница 52: ...versions of firmware as enhancements become available Download User Defaults enables you to repeat the download user defaults process part of software installation and update the MultiVOIP 200 configu...

Страница 53: ...status bar at the bottom of the Setup menu displays the current status of the unit and shows for example if it is Running the most recent date the unit was configured the type of connection you have t...

Страница 54: ...s entered to an entry in the Phone Directory Database The range for this option is 2 to 100 with a default of 2 If the interface type is FXO the Regeneration group in the Dialing Options group defines...

Страница 55: ...it for a minimum of 600 milliseconds Tone Detection terminates the call when the party who wishes to disconnect enters a one or two digit sequence on the telephone keypad Valid digits are zero to nine...

Страница 56: ...one pairs the default gain values are 4 dB and 7 dB respectively DTMF Gain should not be changed except under supervision of MultiTech s Technical Support The function DTMF Out of Band is checked enab...

Страница 57: ...ce transmission will be more accepting of jitter A lower value is less tolerant of jitter Consecutive Packets Lost defines the number of consecutive packets that are lost after which the call is autom...

Страница 58: ...cting the maximum value of 12 means highest voice quality under jitter conditions is desired at the cost of increased voice delay The Optimization Factor can be configured in the range of 0 to 12 with...

Страница 59: ...enterred in the IP Address window The Port Number is the port on the GateKeeper which it communicates with its endpoints The Q 931 Parameters group is enabled in both the GateKeeper and Proprietary P...

Страница 60: ...mation the Station Information which contains the phone number an optional description window and the voice channel number The Station Identification group contains the Hunt Group listing and the IP A...

Страница 61: ...e Phone no s window displays the telephone numbers associated with that Hunt Group and the No of Entries field displays the running total of entries Note You can change the name of the Hunt Group by c...

Страница 62: ...the network Only the Host VOIP can change the phone number entries Gatekeeper Phone Directory Database With the Gatekeeper Phone Directory Database the Gatekeeper acts as the central point for all cal...

Страница 63: ...ry dialog box is displayed The Add Edit Phone Entry dialog box contains two groups of information the Station Information which contains the phone number description window which can be left blank and...

Страница 64: ...same type of information used by the Gatekeeper in order for the MultiVOIP unit to be registered with the Gatekeeper The Gatekeeper can allow an open registration or a secure registration in which th...

Страница 65: ...ed Differentiated Services provides priority to voice packets so that they are not delayed whenever large data files need to be downloaded You will need to check with your systems administrator to det...

Страница 66: ...s a general indication of the integrity of the Internet connection To reduce the frequency of lost packets select a low bit rate coder such as G 723 or Netcoder In addition enabling the Forward Error...

Страница 67: ...l receive the Traps from the MultiVOIP 200 should be entered in the IP Address field in the Trap Manager group The Community Name of the SNMP Manager receiving the Traps can be a maximum of 19 charact...

Страница 68: ...SI layered model for more information on this model refer to Appendix A Depending on what is going on at the application layer IP will typically use one of two transport layer protocols User Datagram...

Страница 69: ...ived If not you may need to review your network addressing SNMP Statistics The SNMP Statistics dialog box provides statistical information on Simple Network Management Protocol SNMP SNMP is an applica...

Страница 70: ...x The Log Entries dialog box displays each call as a sequentially numbered Event with the date time duration of the call the status of the call Successful or Unsuccessful Mode Voice or Fax and the fro...

Страница 71: ...displayed This can provide you with a sense of successful call completions on each channel of the unit Reports A report of the contents of the Log Entries dialog box can be generated using the Window...

Страница 72: ...rams included in the MultiVOIP 200 software are to be used only after the unit has been repaired or upgraded They are Upgrade Software Download Firmware Download Voice Coders and Download H 323 Stack...

Страница 73: ...dialog box Click OK when you have finished The MultiVOIP firmware coders and H 323 stack are downloaded then the MultiVOIP 200 reboots Except for downloading the Boot Code upgraded versions of the oth...

Страница 74: ...aults during this upgrade 2 Uninstall your old version of MultiVOIP software by selecting the Uninstall MultiVOIP Configuration option from the program group 3 Install the H 323 compatible software fr...

Страница 75: ...Voice Fax over IP Networks Chapter 5 Remote Configuration and Management...

Страница 76: ...tion as required Once the configuration is changed you can download the new configuration to the remote MultiVOIP 200 Refer to the Modem Based Remote Configuration Procedure in this chapter to remotel...

Страница 77: ...con in the MultiVOIP 200 program group 7 The Dialing dialog box is displayed while software is dialing the remote MultiVOIP 200 8 The Reading Setup dialog box is displayed 9 The MultiVOIP 200 Setup me...

Страница 78: ...at is connected to the network 2 Install the MultiVOIP 200 software on the local PC When installed click Start Programs MultiVOIP 200 v2 52 Configuration Port Setup or double click the Configuration P...

Страница 79: ...ve changed the configuration of the remote MultiVOIP 200 click Download Setup to update the configuration The remote MultiVOIP 200 will be brought down the new configuration written to the unit and th...

Страница 80: ...be remotely accessed and configured from anywhere on the Internet through its Web interface The TCP IP stack has to be loaded before the Telnet client a Windows application will run The Telnet Server...

Страница 81: ...e Channels option 4 For further descriptions of these options refer to Chapter 4 MultiVOIP 200 Software Phone Directory Database Selecting Option 2 enables you to add entries to the Phone Directory Da...

Страница 82: ...Applications Setup dialog box see Chapter 4 MultiVOIP 200 Software Once enabled users can access the MultiVOIP 200 by entering its IP address in the Address field of their web browser The following sc...

Страница 83: ...Voice Fax over IP Networks Chapter 6 Warranty Service and Tech Support...

Страница 84: ...ITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altere...

Страница 85: ...rnational Customers outside U S A and Canada Your original point of purchase reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Mult...

Страница 86: ...xcellent staff of technical support personnel available to help you get the most out of your Multi Tech product If you have any questions about the operation of this unit please call 800 972 2439 USA...

Страница 87: ...Voice Fax over IP Networks Appendixes...

Страница 88: ...work the sending application must know both the IP and MAC addresses of the intended receiver Unfortunately the IP process may not know the MAC address of the receiver The Address Resolution Protocol...

Страница 89: ...being the most current HTML WWW pages are written in the Hypertext Markup Language HTML an ASCII based platform independent formatting language per IETF RFC 1866 ftp ds internic net rfc rfc1866 txt Fi...

Страница 90: ...vice IP addresses are 32 bits long and come in two types network and host Network addresses come in five classes A B C D and E Each class of network address is allocated a certain number of host addre...

Страница 91: ...7 8 Pin Circuit Signal Name 1 TD Data Transmit Positive 2 TD Data Transmit Negative 3 RD Data Receive Positive 6 RD Data Receive Negative Voice Fax Channel Connectors 1 2 3 4 5 6 7 8 2 3 4 5 2 3 4 5 P...

Страница 92: ...CTS Magix 400 E M Tie Card Cable PIN NO 6 3 1 4 5 2 1 2 3 4 5 6 7 8 PIN NO Male Male MVP 200 Connection Magix 400 E M 4 Wire Tire Card M MOUTH CONTROL E EAR CONTROL T1 TIP 1 RECEIVE R RING TRANSMIT T...

Страница 93: ...ssly approved by the party responsible for compliance could void the user s authority to operate the equipment Industry Canada This Class A digital apparatus meets all requirements of the Canadian Int...

Страница 94: ...ontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complain...

Страница 95: ...ould be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunic...

Страница 96: ...96 MultiVOIP 200 User Guide...

Страница 97: ...Voice Fax over IP Networks Glossary...

Страница 98: ...chronous Transfer Mode ATM A very high spped method of transmission that uses fixed size cells of 53 bytes to transfer information over fiber also known as cell relay AT Commands A standard set of com...

Страница 99: ...circuits and to facilitate accurate data transmission Buffer A temporary storage register or Random Access Memory RAM used in all aspects of data communications which prevents data from being lost du...

Страница 100: ...age Manager the process of moving data instead of allocated space during migration and recall in order to release unused space 4 Contrast with decompression COMx Port A serial communications port on a...

Страница 101: ...specific hardware device i e color monitors printers hard disks etc Also known as a device driver Drop and Insert The process where a portion of information carried in a transmission system is demodul...

Страница 102: ...up to 768K bps Frequency A characteristic of an electrical or electronic signal which describes the periodic recurrence of cycles Frequency is inversely proportional to the wavelength or pulse width...

Страница 103: ...arley fox hex The result is that one hex digit represents a 4 bit value Implicit congestion management A method of informing the terminal that the network is busy This method relies on the end system...

Страница 104: ...ork interface that complements the NT1 at the user side The LT and the NT1 together provide the high speed digital line signals required for BRI access Listed Directory Number LDN The main number assi...

Страница 105: ...ing or other processing of media streams under the control of the MC Multiprotocol A device that can interoperate with devices utilizing different network protocols Multithreading The ability of a sof...

Страница 106: ...session with the physical unit in order to indirectly manage through the PU resources of the node such as attached links This term applies to type 2 0 type 4 and type 5 nodes only Point of Presence P...

Страница 107: ...where the A and B bits are sent by each side of the T1 termination and are buried in the voice data of each voice channel in the T1 circuit Since the bits are robbed infrequently voice quality is rema...

Страница 108: ...ta which involves sending a group of characters in a packet This is a common method of transmission between computers on a network or between modems One or more synchronous characters are transmitted...

Страница 109: ...added to every message contains destination and source addressing information that allows the end to end routing of messages in multi layer NAC networks of high complexity They are automatically adde...

Страница 110: ...rentiated services 65 DNS 89 Downloading firmware 72 DTMF gain voice fax 56 Dynamic jitter buffer 57 E E M connector 14 E M interface 55 E M jumper block positioning 22 EMC safety and terminal directi...

Страница 111: ...onebook Building 36 Pulse generation ratio 58 R Receive data 13 Regeneration 54 Regional default setup Master 31 48 Regional parameters changing 58 Registering with the Gatekeeper 32 Regulatory inform...

Страница 112: ...72 V Valid VOIP network connections 19 Viewing statistics 68 Voice coder voice fax 56 Voice over IP configuration 81 Voice Fax 1 and 2 front panel 13 Voice Fax channel connectors 14 Voice Fax channel...

Страница 113: ...113 Index...

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