Chapter 6 – Warranty and Service
MultiAccess Communications Server MA30120 User Guide 131
Chapter 6- Warranty and Service
Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship
for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided,
two, five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or
which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured,
repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s
instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which
prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective
products must be returned by Customer to MTS’s factory – transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS
LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:
Multi-Tech Systems, Inc.
2205
Woodale
Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address,
not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to
www.multitech.com/documents/warranties
.
Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888)
288-5470, extension 5308 or visit our web site at
http://www.multitech.com/programs/orc/
for details on rates and
coverages.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective,
etc., to our Technical Support department at (800) 972-2439 or email
. Please direct your
questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-
9717 or (763) 717-5631, or email
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused
damages are billed on a time-plus-materials basis.
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