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Appendix A – Warranty and Repairs Policy

Multi-Tech Systems, Inc. MT5656ZDX User Guide

22

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are
billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair of Multi-Tech product(s).

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our
International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting,
receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or e-mail

[email protected]

.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are
billed on a time-plus-materials basis.

Replacement Parts

SupplyNet, Inc. can supply you with replacement power supplies, cables and connectors for selected Multi-Tech
products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail: SupplyNet,

Inc.

614 Corporate Way

Valley Cottage, NY 10989

Phone: 800

826-0279

Fax: 914

267-2420

Email:

[email protected]

Internet:

http://www.thesupplynet.com

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Содержание MT5656ZDX Series

Страница 1: ...MultiModem ZDX Model MT5656ZDX Series Voice Data Fax Modem User Guide ...

Страница 2: ...ks of Multi Tech Systems Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated Microsoft Windows Windows 95 Windows 98 Windows NT and Windows 2000 are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective ...

Страница 3: ...13 Configuring Your Software 14 Configuring Your Modem 14 Sending a Fax 15 Chapter 4 AT Commands 16 See Commands Reference Guides 16 Chapter 5 Troubleshooting 17 None of the Indicators Light Up 17 The Modem Does Not Respond to Commands 18 The Modem Dials But Cannot Connect 19 The Modem Disconnects While Online 20 The Modem Cannot Connect When Answering 20 There Are Garbage Characters on the Monito...

Страница 4: ...cted to V 92 compatible Internet Service Providers The V 92 protocol is able to send downstream from the Internet to your computer at these speeds because data on the telephone network typically is converted from digitial to analog only one before it reaches your modem Upstream transmissions and transmissions between client modems are limited to 33 6K bps as are upstream transmissions that are con...

Страница 5: ... with the ability to record sound or WAV files through the sound card at the same time you will need One stereo PC microphone One stereo male to male patch cord One sound card Speakers Safety Warnings Use this product only with UL and CUL listed computers To reduce the risk of fire use only UL listed 26 AWG 41mm or larger telephone wiring Never install telephone wiring during a lightning storm Nev...

Страница 6: ... Class 2 TR29 2 Video Compatibility ITU T V 80 for H 34 video conferencing Voice Compatibility AT V TAM command set Voice Mode Sampling Up to 44 100 KHz down sampled to 11 025 KHz Error Correction ITU T V 42 LAP M or MNP 4 Data Compression ITU T V 44 4 1 throughput V 42bis 4 1 throughput MNP 5 2 1 throughput Speed Detection Automatic speed detection and switching between available speeds Speed Con...

Страница 7: ...l progress monitoring Speaker and Microphone Jacks MultiModemZDXV Manual Controls Power switch Environmental Temperature range 0 50 C 32 120 F humidity range 20 90 non condensing Storage Temperature 10 to 85 C 14 185 F Power Consumption 150 mA 9 VDC Dimensions 10 8 cm wide x 14 8 cm long x 2 9 high 4 25 5 8 x 1 15 Weight 224 g 8 oz Operating Systems Tested for use with Windows 2000 and Linux 2 2 x...

Страница 8: ... Line Line Connection Plug one end of the phone cable into the modem s LINE jack and the other end into a phone wall jack The phone cable is included with your modem Note The LINE jack is not interchangeable with the PHONE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack Optional Connect the Modem to the Phone For voice only calls plug a phone into the modem s PH...

Страница 9: ...damage from a nearby lightning strike During an electrical storm it is safest to unplug your computer equipment from both the power outlet and the phone line Power On Test Test the modem by turning it on an on off switch is located on the side panel When you apply power the modem performs a diagnostic self test The PWR indicator lights and if a terminal program is running the TR indicator also lig...

Страница 10: ... on the side of the modem The microphone should have a stereo 1 8 inch 3 5mm mini plug Do not use a monophonic microphone Connect the Speaker For speakerphone or voice mail applications use a 1 8 inch 3 5mm plug male to male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card If your sound card does not have a LINE IN jack use its MIC jack The...

Страница 11: ...d Note If Windows cannot find a modem your modem may be turned off it may be plugged into the wrong connector on your computer See Troubleshooting in the User Guide 2 Insert the MT5656ZDX CD 3 Windows installs and configures the modem 4 Click Finish to exit Installing Your Data Communications Software Data communications software is designed to send and receive messages Multi Tech includes data co...

Страница 12: ...email and newsgroups your ISP should also provide you with the following information Email or POP mail address POP server address Mail or SMTP address News or NNT server address Dial Up Networking Before you can connect to the Internet you must set up a remote node client program on your computer The Windows version is called Dial Up Networking Dial Up Networking establishes your connection to the...

Страница 13: ...has ten LED indicators on the front panel that indicate status and activity TD Transmit Data Flashes when the modem is transmitting data to another modem RD Receive Data Flashes when the modem is receiving data from another modem CD Carrier Detect Lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the l...

Страница 14: ...modem picks up the line Depending on the software you might have to end the string with a carriage return character M Note To change the modem s default configuration type new commands in the communication program s terminal window adding the W command to store them in the modem s nonvolatile memory For instance to create a default configuration for a Macintosh computer that turns off autoanswer t...

Страница 15: ...adsheet Keep the application and the document open and select Print from the File menu 2 Select CAPTURE FAX BVRP as the printer driver and then click OK The Send Fax wizard appears 3 In the Recipient section type the required information or extract it from the Phone Book by clicking this icon 4 In the Template section optionally select a cover page and type a cover message 5 Select the document to...

Страница 16: ...ommands See Commands Reference Guides AT Commands and Voice Commands are in the AT Command Reference Guide Fax Class 1 Commands and Fax Class 2 Commands are documented in separate Fax Reference Guides All Reference Guides are included on the MT5656ZDX CD and on the Multi Tech Web site ...

Страница 17: ...ne of the Indicators Light Up When you turn on the modem the PWR indicator and the terminal turn on If the LEDs remain off the modem is probably not receiving power Make sure the modem s power switch is on especially if you normally turn the modem on by turning on a power strip If the modem is plugged into a power strip make sure the power strip is plugged in and its power switch is on Make sure t...

Страница 18: ...able is plugged into the correct port the communications program is configured correctly and you still don t get an OK the fault might be in the serial cable Make sure it is firmly connected at both ends Is this the first time you have used the cable If so it may not be wired correctly Check the cable description on the packaging to make sure the cable is the right one for your computer Peripheral...

Страница 19: ...n error Check your PBX manual to see if you can change the internal dial tone if you can t change your modem s initialization string to replace X4 with X3 which will cause the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain If the modem reports BUSY the other number might be busy in which case you should try again later or it might indicate...

Страница 20: ...ection because of line conditions or the problem might have originated on the other end of the line Try again If you were online it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again The Modem Cannot Connect When Answering Autoanswer might be disabled Turn on autoanswer in your data communications program or send the com...

Страница 21: ... Policies warranty Extended two year overnight replacement service agreements are available for selected products Please call MTS customer service at 888 288 5470 or visit our web site at PARTNERS Programs overnight_replacement for details on rates and coverages Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Tech...

Страница 22: ... Support department at 763 717 5863 When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or e mail mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus mat...

Страница 23: ...r this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown 3 An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details 4 The ringer ...

Страница 24: ... equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not a...

Страница 25: ...d press ENTER 3 From Serial port setup use the A key to access Serial Device and then press ENTER 4 Press ESC 5 You are now in the Minicom terminal Type AT and press ENTER The screen should display OK to verify the operation Alternately dial a phone number to verify line operation 6 To leave Minicom press CTRL A and then press Z 7 On the help menu press X to exit Using the Modem to Call the Intern...

Страница 26: ... That s basically it Linux can use different programs and desktops depending on who made the Linux operating system and what version it is The above procedures use the most commonly installed components of Red Hat 6 2 More details can be found in the Linux OS owner s manual To use the system for answering calls Linux requires other programs to be installed such as Mgetty Mgetty Sendfax and others ...

Страница 27: ... program If you are using Windows 95 98 2000 or Windows NT you can use HyperTerminal If you are using Windows 3 1 you can use Windows Terminal 2 In the program s terminal window type AT F Even if you cannot see the AT F command on your screen be sure to type it completely and then press ENTER If the modem does not respond with OK repeat the AT F command 3 Now type ATI3 and record your results The ...

Страница 28: ... over a newer version Doing so will destroy the Flash PROM If the Flash PROM is destroyed the modem must be sent in for repair 1 Run Flash Wizard by double clicking its icon or file name or by selecting it from the Start menu The Identifying Devices dialog box is displayed as Flash Wizard locates and identifies the devices connected to your system Note If the message ERROR No valid devices detecte...

Страница 29: ...f recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of the user s waste equipment by ...

Страница 30: ...L LED Indicators 13 M Modem Driver 11 13 O Ordering Replacement Parts 22 P PhoneTools 11 R Repair 21 Replacement Parts 22 S Safety Warnings 5 Send and Receive a Fax 15 Ship Kit Contents 5 Surge Protector 9 T Technical Specifications 6 Technical Support 2 Troubleshooting 17 V Voice Connections 10 W Warranty 21 Waste Electrical and Electronic Equipment WEEE Directive 29 ...

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