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Multiple Awnings Multiple Shade, Руководство пользователя и инструкция по установке

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Multiple Awnings inc. – 1505A rue de l’Industrie, Beloeil QC, J3G 0S5 CANADA  

 

24 

Multiple Shade V01.3  04  2019 

11. Troubleshooting guide 

Problem 

Can I hardwire my Solar Shade directly to my house’s electric 
system? 

Solution 

It is indeed possible to hardwire your Solar Shade’s motor directly 
to your house’s electrical system. For that matter, you will need 
to cut out the AC plug at the end of the cable but do bear in mind 
that THIS WILL VOID THE WARRANTY ON THE MOTOR and can 
also cause the programming of the motor to become more 
difficult. If you really need to go this route, make sure to have 
easy access to a switch to ease the motor programming 
procedure: 

NEVER CUT THE WIRE MORE THAN 30 cm FROM THE 

MOTOR SINCE THIS COULD POSSIBLY CUT THE ANTENNA WIRE. 

 

Function issues 

Problem 

My Remote handset does not make my Solar Shade open or 
close.  

Solution 1 

If your Solar Shade is not fully closed, it could sometimes refuse 
to close completely; you then need to open it a bit more and then 
close it completely. 

Solution 2 

If your Solar Shade stops while opening or closing or immediately 
after it has moved, this could indicate that the overheating 
protection has been triggered; if this is the case, 

wait a full 20 

minutes

 and do a second attempt. 

Solution 3 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

Check if the AC outlet used is functional by plugging something else 
like a lamp into it. 

 

If the AC outlet is indeed functional but the Solar Shade still refuses 
to work, verify the Remote Handset. 

 

Verify if the Remote Handset’s batteries are working; press on one 
of the remote’s buttons: does the LED illuminate? A remote 
handset with weak batteries will take more time to light up the LED 
and will also have a reduced range. 

 

If the remote’s LED does not light up, replace the batteries with 
new ones. 

If the issue persists, erase the motor’s programming and re 
program it (see section 8.A. ‘Motor and remote resetting and 
synchronisation’). You will also need to perform section 9. to 
reprogram the limits (section 6.3. if you have a solar powered 
MultipleShade). 

Problem 

My motor is not working but was working just a few minutes 
ago. 

Solution 1 

If your Solar Shade is not fully closed, it could sometimes refuse 
to close completely; you then need to open it a bit more and then 
close it completely.  

Содержание Multiple Shade

Страница 1: ...Multiple Shade User and Installation Manual February 2019 version ...

Страница 2: ...e Solar Shade 5 4 Installing the rubber bumpers on the bottom charge bar 5 5 Connect the motor to the AC outlet and operate your solar shade 5 6 Remote handset and Support 5 7 Adjustment and finishing touch 6 MultipleShade equipped with Solar Panel 6 1 Solar Panel installed on Multiple Shade housing 6 2 Solar Panel installed on a wall or similar surface 6 3 Programming the limits of the Solar Powe...

Страница 3: ...G SUCH AS FIXTURES DOOR HANDLES ETC WARNING Your Multiple Shade is not made to support high winds and accumulation of snow or ice This can severely damage your Multiple Shade or make it fall and cause corporal and material damage and subsequently void the warranty 3 Getting ready 3 1 Tools and help you will need Security knife for unpacking 2 ladders or step ladders Chalk line Measuring tape Penci...

Страница 4: ...of the tube to un wedge it Remove the wooden caps Pull the solar shade out of the tube Two persons are needed to safely pull out the Solar Shade from the tube Put the casing on easels or on 2 stable chairs Put the manual crank aside Remove the plastic wrapping with caution using a safety cutter DO NOT USE a regular knife or an exacto doing so could damage the casing 3 4 Parts list Wrapped on the c...

Страница 5: ...Multiple Awnings inc 1505A rue de l Industrie Beloeil QC J3G 0S5 CANADA 5 Multiple Shade V01 3 04 2019 ...

Страница 6: ... be protected by your Solar Shade Wood screws must be fixed to this type of structure For any other type of structure such as gazebos or balconies it is necessary to assess the horizontal support between columns Make sure there is a solid wooden base or metallic support on which the brackets will be anchored In such instances the Solar Shade s casing will be installed on a soffit mode All our casi...

Страница 7: ...t position each bracket to insure maximum support Position each bracket between 6 and 12 from each extremity of the casing For casings wider than 6 you will need to position a third bracket approximately in the center of your chalk line Position each bracket with the two holes on top if you are installing under the eaves choose the side that is easier for you and trace the location of each hole se...

Страница 8: ... Using the supplied brackets See figure 4 position the bottom of each bracket 1 1 4 above the bottom of the casing while understanding that the casing has a height of 5 when installed on the wall Please make sure that screws will be positioned at least 1 2 from the border of each brick this criteria being more important than the height desired for your installation Trace a horizontal chalk line at...

Страница 9: ...onry screws While tightening the screws with your brackets maintain them at level Do not over tighten before adjusting your level WARNING YOU MUST MAKE SURE THAT MASONRY SCREWS ARE WELL ANCHORED IN THE HOLES IF NOT THE CASE PLEASE CONSULT YOUR LOCAL HARDWARE DEALER TO OBTAIN THE PROPER SIZE OF FASTENERS 5 Casing installation 5 1 Hanging the casing on its brackets Carefully remove all packaging mat...

Страница 10: ...led wood or masonry The cable guide supports can accommodate each position and you may adjust this position with a 4 mm Allen key See figures 6 and 7 At the locations identified on the previous paragraph set some marks to designate the holes where the support will be installed Drill the holes with a proper drill bit and then screw the supports in place very tightly Figure 6 Figure 7 Figure 8 You w...

Страница 11: ...eath the holding screw Otherwise it is always possible to adjust the tension of the cable guide while working with the small screw that holds the cable guide ATTENTION The opening and closing limits of your motor have been programmed and tested in our factory Out of the factory the shade opens to 5 If you need to change the open limit follow and perform completely the instructions in section 8 A P...

Страница 12: ...ry channel 1 was the one that was programmed Therefore this is the one that you need to select to operate your solar shade This leaves you with 5 additional channels with which you can program operate other Multiple Shades or Awning equipped with a Dooya Motor Channel 6 is functional when all 5 LEDs are on 5 8 Adjustment and finishing touch Test your Multiple Shade by pressing the open down and cl...

Страница 13: ...that the top surface is exposed to sunlight for proper charging of the solar panel in question Figure 15 6 1 Solar panel installed on MultipleShade housing This procedure implies that your MultipleShade is being installed on a wall or similar surface using the rear groove of the housing to fix it on the brackets 1 Insert the housing bracket already installed at the back of the solar panel into the...

Страница 14: ...e receptacles on the open side Do not tighten them too tightly at this point since you will need to move the solar panel during the installation Furthermore do not tighten the screws that block the receptacles to the solar panel at this point since you might have to move them during the installation 3 Using the Solar Panel s wall brackets already attached to the solar panel mark the place and hole...

Страница 15: ...nings inc 1505A rue de l Industrie Beloeil QC J3G 0S5 CANADA 15 Multiple Shade V01 3 04 2019 Figure 18 NOTE The other steps installation of the MultipleShade are similar to the regular AC motorized Multiple Shade ...

Страница 16: ... remote handset and let it go if the motor is still running after the MultipleShade is fully closed stop it by pressing the stop middle button on the remote 4 Regardless of the arrows directions shown besides the adjustment the endless screw which is to the rear of the MultipleShade controls the CLOSE limit 5 Turn the endless screw which is at the rear of the MultipleShade clockwise to change the ...

Страница 17: ...ew which is at the front of the MultipleShade counter clockwise to change the open limit of your MultipleShade to open more turning clockwise will back off the open limit if the motor kept running after you had pressed the close button see step 3 If the MultipleShade does not move continue turning the screw until the MultipleShade moves 6 Once the limit is properly set cease any adjustment and pre...

Страница 18: ... COULD RESULT IN DAMAGE TO OR THE COLLAPSE OF THE SOLAR SHADE AND CAUSE PERSONAL INJURIES YOU MUST ROLL UP YOUR SOLAR SHADE TO AVOID ICE OR SNOW ACCUMULATION MAKE SURE TO RE OPEN YOUR SOLAR SHADE TO DRY OUT THE FABRIC AS SOON AS IT IS POSSIBLE IF THE FABRIC IS NOT DRY WHEN IT WAS ROLLED UP For long term storage or non use of your motorized Solar Shade the Motor manufacturer suggests running the mo...

Страница 19: ...n the spring Before rolling up your Solar Shade for the last time of the season make sure the Fabric is clean and dry to prevent mold and mildew from forming over the winter Replacing the battery in your remote handset Note that you may have to replace the remote handset battery after 3 years or if it stops working Test the remote handset by holding down a button see figure 11 The LED indicator sh...

Страница 20: ...iously set to the channel you will be using on the front of the remote handset is lighting up when you are pressing an holding a button If the red LED does not light up at all or flashes for less than 5 seconds you will need to replace the battery see section 7 2 02 Disconnect the power cord 120V AC for 10 seconds 03 Reconnect the power cord the motor will beep 3 times 04 Press and hold the motor ...

Страница 21: ...wice a few seconds after releasing the button the motor will again jog twice 3 Press the P2 button twice on the back of the remote handset you should now hear the motor beep once then jog beep once more and jog again Then press the up close button on the remote once the motor will emit 3 beeps and jog twice which indicates that the remote is now paired with the motor AFTERWARDS YOU WILL NEED TO PR...

Страница 22: ...lose up button on your remote 1 time the solar shade will start closing when you have reached the desired close position PRESS THE STOP BUTTON see figure 12 on your remote 1 time 6 Immediately after PRESS AND HOLD THE STOP BUTTON FOR 5 SECONDS the motor will emit 3 beeps and jog twice this will confirm the closing position 7 Press the open down button see figure 12 on your remote 1 time and press ...

Страница 23: ...iple Shade from the brackets it is imperative to close it completely to unplug it from the AC wall outlet and to tie it down in the closed position with ropes or bungees Once this is done remove the cable guides from their supports and roll them up properly Afterwards unscrew the M6 set up screw with a 5 mm Allen key you Solar shade is now ready to be removed from the brackets ...

Страница 24: ... your Solar Shade stops while opening or closing or immediately after it has moved this could indicate that the overheating protection has been triggered if this is the case wait a full 20 minutes and do a second attempt Solution 3 Check if the AC outlet used is functional by plugging something else like a lamp into it If the AC outlet is indeed functional but the Solar Shade still refuses to work...

Страница 25: ...gramming and re program it 8 A Motor and remote resetting and synchronisation You will also need to perform section 9 to reprogram the limits section 6 3 if you have a solar powered MultipleShade Problem Can other remotes interfere with my Solar Shade Solution No each remote handset has to be added to a specific Solar Shade Other remotes like the one for your garage door cannot communicate with yo...

Страница 26: ...Multiple Awnings inc 1505A rue de l Industrie Beloeil QC J3G 0S5 CANADA 26 Multiple Shade V01 3 04 2019 ...

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