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Chapter 6 - Warranty, Service and Tech Support

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the MultiFRAD information (below), and have it available when you call. If your
MultiFRAD requires service, the tech support specialist will guide you on how to send in your
equipment (refer to the next section).

Recording MultiFRAD Information

Please fill in the following information on your MultiFRAD. This will help tech support in answering
your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________

The model and serial numbers are on the bottom of your MultiFRAD.

Please note the type of external link device that is connected to your MultiFRAD before calling tech
support. Also, note the status of your MultiFRAD including LED indicators, screen messages,
diagnostic test results, DIP-Switch settings, problems with a specific application, etc. Use the space
below to note the status:

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

Contacting Tech Support via E-mail

If you prefer to receive service on-line, via the Internet, you can contact Tech Support via e-mail at
the following address:

http://www.multitech.com/_forms/email_tech_support.htm

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Содержание MultiFRAD 200 Series

Страница 1: ...Router Two Port Frame Relay Access Device MultiFRAD 200 Series Model FR2201 User Guide...

Страница 2: ...anges from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Description A...

Страница 3: ...nfiguration 28 Setup Menu 28 IP Setup 29 IPX Setup 31 Spanning Tree Setup 33 Statistics 34 IP Statistics 35 IPX Port Statistics 36 STP Spanning Tree Port Statistics 36 SNMP Statistics 37 WAN Statistic...

Страница 4: ...formation 57 Contacting Tech Support via E mail 57 Service 58 The Multi Tech BBS 59 To log on to the Multi Tech BBS 59 To Download a file 59 About CompuServe 60 About the Internet 60 About the Multi T...

Страница 5: ...Router Two Port Frame Relay Access Device Chapter 1 Introduction and Description...

Страница 6: ...elay network the MultiFRAD strips away the frame relay control information so the target device receives the data packaged in its original form Since frame relay networks use shared resources they typ...

Страница 7: ...ns are available and are described in this chapter Chapter 4 MultiFRAD Software Chapter 4 describes the MultiFRAD software from an applications approach and includes examples of possible uses Chapter...

Страница 8: ...twork XMT Transmit indicator blinks when packets are being transmitted to the local area network COL Collision indicator lights when a collision is in progress that is when two nodes are transmitting...

Страница 9: ...C The data channels can be either RS232C or V 35 If a V 35 connection is desired then the internal shunt for that channel must be physically moved from its default RS232 position to the V 35 position...

Страница 10: ...tion Channel 1 V 35 Shunt Position Channel 2 V 35 Shunt Position Figure 1 3 Shunts The MultiFRAD has separate shunts for the trunk and both data channels Both the default RS232 Shunt Position and the...

Страница 11: ...terframe timer Special APSM mode to allow Data port and LAN traffic muxing over a single PVC Ethernet Port Routing Protocols IP and IPX and bridging all others Ethernet Interface 10Base T twisted pair...

Страница 12: ...12 MultiFRAD II User Guide...

Страница 13: ...Router Two Port Frame Relay Access Device Chapter 2 Installation...

Страница 14: ...ing your MultiFRAD Remove all items from the box Your shipping box should contain the MultiFRAD a power supply various cables software and manual disks and a MultiFRAD Model FR2201 Quick Start Guide I...

Страница 15: ...ion POWER COMMAND PORT TRUNK RS232 V 35 CHANNEL 2 CHANNEL 1 AUI 10BASE T ETHERNET Figure 2 2 Cable Connections 2 Connect one end of an DB25 female cable to the Trunk connector Figure 2 2 Connect the o...

Страница 16: ...16 MultiFRAD II User Guide...

Страница 17: ...Router Two Port Frame Relay Access Device Chapter 3 Software Loading and Configuration...

Страница 18: ...ccess Run by clicking the File menu in Program Manager and then click Run In the Run dialog box type a setup or b setup depending on the letter of your disk drive in the Command Line field and then cl...

Страница 19: ...e displayed The On Line Help system provides detailed explanations of each dialog box and option To access Help click the button on the dialog box for which you need additional information If your net...

Страница 20: ...number is the same as the MultiFRAD on the other end of the link The WAN network number has to be assigned by the Network Administrator and must be unique throughout the entire internetwork Note The...

Страница 21: ...ecting to an Asynchronous data device select Asynchronous then select the appropriate maximum Speed from the drop down list Refer to the user documentation for the parameters of the data device 24 If...

Страница 22: ...tep 28 27 If you enabled Frame Relay in the WAN Ports Default Setup dialog box the Frame Relay DLCI Default Setup dialog box is displayed with all the groups inactive Click OK to continue When your Mu...

Страница 23: ...ration icon in the MultiFRAD 2000 Program Group The main Setup dialog box is displayed Win95 NT users from your desktop click Programs MultiFRAD 2000 then MultiFRAD Configuration The main Setup dialog...

Страница 24: ...and enter the Be value your service provider supplied for this DLCI The Compression option may be useful at low link speeds however do not use this feature with a high speed link The Management Type i...

Страница 25: ...Router Two Port Frame Relay Access Device Chapter 4 MultiFRAD Software...

Страница 26: ...in Windows 95 NT click the Start button point to Programs then MultiFRAD 2000 and click MultiFRAD Configuration You may also start the MultiFRAD Configuration from My Computer by selecting the mf2000...

Страница 27: ...Although parameters can be changed be sure to note the current status of the software before making any alterations When you installed the MultiFRAD software you selected to configure the port as eith...

Страница 28: ...ormation regarding the status of events such as the type of frame relay management selected and which PVCs are active The status bar located at the bottom of the Setup menu displays MultiFRAD status e...

Страница 29: ...s that was established during software installation From the Ethernet IP Setup dialog box you can switch to the to either the WAN IP Setup dialog box or the Advanced IP Setup dialog box by clicking th...

Страница 30: ...lay Agent should be enabled if there are DHCP clients on the LAN segment of the MultiFRAD The IP address of either the DHCP server or the next known DHCP relay agent needs to be entered in the Server...

Страница 31: ...ou to enable or disable IPX routing on the WAN port change the network number for the WAN port enable or disable NetBIOS change the default RIP and SAP timers and optimize the bandwidth If the WAN por...

Страница 32: ...f Ethernet network numbers specifies the broadcast name of the MultiFRAD and defines any IPX filtering by filter type port number and IPX address If bridging of IPX packets is desired IPX routing must...

Страница 33: ...hich the MultiFRAD does not support The MultiFRAD defaults with one logical WAN port mapped to a DLCI It is not necessary to map this port to a DLCI however care should be taken if an additional logic...

Страница 34: ...anagement frames approximately every ten seconds trying to establish communication with the provider s switch If the unit is sending frames but not receiving any this may be an indication of a problem...

Страница 35: ...where the reliability measures are not assumed by other layers It is connection oriented and has a full range of services These statistics are primarily informational and their use as a troubleshootin...

Страница 36: ...ne which one is being used by the amount of packets transmitted and received STP Spanning Tree Port Statistics The STP Spanning Tree Port Statistics dialog box displays information regarding the selec...

Страница 37: ...d the network management systems The managed device is the network device such as a router The agent is the network management software module residing in the managed device The network management sys...

Страница 38: ...ry from the MultiFRAD before the next status enquiry was sent by default there are 10 seconds between status enquiries A Sequence Number Error means the sequence numbers in a received status response...

Страница 39: ...window shows the statistics for both data channels If you highlight and double click Port 1 or Port 2 on this screen you will display another screen of channel statistics and various hardware signals...

Страница 40: ...and the modem type chosen in this field If the Frame Relay Device Driver is enabled the MultiFRAD encapsulates data on its composite link for transmission over a frame relay network Enabling this dev...

Страница 41: ...ote if there are no entries in the User database any User Name and Password combination from a peer will be authenticated For MultiFRAD to MultiFRAD connections authentication normally is not used and...

Страница 42: ...ds to a lower value e g 5 seconds will increase the frequency of those verifications 2 Change the Full Status Enquiry Interval to affect how often DCLI Status is updated This parameter defines how oft...

Страница 43: ...ialog box The dialog box will then change to the mapping of that DLCI To add a new DLCI that has not been auto detected click the New button and the Frame Relay New DLCI dialog box is displayed To add...

Страница 44: ...surement Interval and can limit throughput to either the CIR Adhere to CIR or the CIR plus the Be Adhere to CIR Be The Congestion Management setting selects whether the MultiFRAD should stop sending d...

Страница 45: ...s say we also want to map a data channel to DLCI 17 The data ports that are already mapped to other DLCIs are grayed out In our example lets map data port 3 to DLCI 17 Simply click Port 3 in the Data...

Страница 46: ...gure Synchronous then configure the MultiFRAD to match your synchronous device The Data Port Configuration dialog box also enables you to configure both data channels independently For example Port 1...

Страница 47: ...Router Two Port Frame Relay Access Device Chapter 5 Remote Configuration and Management...

Страница 48: ...Remote Configuration Procedure in this chapter to configure a remote MultiFRAD Modem Based Remote Configuration Procedure 1 At the remote site remove the serial cable from the PC to the Command Port c...

Страница 49: ...s the dialog box of the remote MultiFRAD Refer to Chapter 4 for a description of each dialog box For a detailed description of each field within a dialog box refer to the on line helps provided within...

Страница 50: ...ware on the local PC and at the Windows Program Manager screen and run the Configuration Port Setup program Windows 3 1x Double click the Configuration Port Setup Icon in the MultiFRAD program group W...

Страница 51: ...as a built in Telnet Server for access through Telnet clients A typical Telnet client is allowed to configure the MultiFRAD and its data ports In addition the MultiFRAD can be remotely accessed and co...

Страница 52: ...Applications Setup dialog box in the MultiFRAD Software once you choose an option from the MultiFRAD Telnet Server dialog box you must enter your password before your choice is accepted MultiFRAD Conf...

Страница 53: ...After selecting Remote User Database type 2 Enter from the MultiFRAD Setup menu type A Enter to add a new user to the database The following list of options is displayed By selecting and configuring t...

Страница 54: ...he IP Address of the unit in the address line of your web browser In this example the IP address is 192 168 2 14 Click the word Login to gain access to the MultiFRAD The following screen appears Enter...

Страница 55: ...Router Two Port Frame Relay Access Device Chapter 6 Warranty Service and Tech Support...

Страница 56: ...products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired...

Страница 57: ...D including LED indicators screen messages diagnostic test results DIP Switch settings problems with a specific application etc Use the space below to note the status _________________________________...

Страница 58: ...ment if the MultiFRAD is out of warranty Check with your technical support specialist for the standard repair charge for your MultiFRAD if possible note the name of the technical support specialist wi...

Страница 59: ...he password 4 Answer Y or N to the automatic logoff question 5 Select a file transfer protocol by typing the indicated letter such as Z for Zmodem the recommended protocol 6 If you select Zmodem the t...

Страница 60: ...es a Web site at http www multitech com and an ftp site at ftp ftp multitech com The ftp server mirrors the Multi Tech BBS About the Multi Tech Fax Back Service Multi Tech s fax back system provides 2...

Страница 61: ...Router Two Port Frame Relay Access Device Appendixes...

Страница 62: ...4 5 6 7 8 10Base T RJ 45 AUI DB 15 Pin Circuit Signal Name Pin Circuit Signal Name 1 TD Data Transmit Positive 1 CO S Control In Circuit Shield 2 TD Data Transmit Negative 2 CI Control In Positive 3 R...

Страница 63: ...NAL TX CLOCK A RECEIVE CLOCK A EXTERNAL TX CLOCK B RECEIVE CLOCK B TRANSMIT CLOCK A TRANSMIT CLOCK B The MultiFRAD RS232C interface circuits have been designed to meet the electrical specificaitons gi...

Страница 64: ...Cable PIN NO 1 2 3 4 5 6 7 8 20 22 25 1 2 3 4 5 6 7 8 20 22 25 To DCE Device Communication Device i e Modem FRAME GROUND TRANSMIT DATA TX RECEIVE DATA RX REQUEST TO SEND RTS CLEAR TO SEND CTS SIGNAL G...

Страница 65: ...nstallation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communication...

Страница 66: ...dled at that layer creating a new packet within a packet This package is then passed down to the next layer and the process continues Each layer adds information to the message packet and this informa...

Страница 67: ...etween devices over a data communications link Data exchanged between devices may include messages and commands control codes for managing the session and data Information is placed in packets by vari...

Страница 68: ...d NetWare networks each network segment has its own address which is used for routing purposes and differentiate each segment from the others In TCP IP networks such as the Internet every node has a n...

Страница 69: ...rks use the first byte of the IP address for the network number and the remaining three bytes for the host number The first byte may have any value from one to 127 Class B networks use the first two b...

Страница 70: ...70 MultiFRAD II User Guide...

Страница 71: ...Router Two Port Frame Relay Access Device Glossary...

Страница 72: ...8 possible characters The extended ASCII file provides 255 characters Asynchronous Transfer Mode ATM A very high speed method of transmission that uses fixed size cells of 53 bytes to transfer informa...

Страница 73: ...cess control protocols A bridge forwards a frame to another bridge based on the medium access control MAC address 3 In the connection of local loops channels or rings the equipment and techniques used...

Страница 74: ...Mx Port A serial communications port on a PC Congestion A network condition where there is too much data traffic The ITU I 233 standard defines congestion management in terms of speed and burstiness C...

Страница 75: ...A software module that interfaces between the Operating System and a specific hardware device i e color monitors printers hard disks etc Also known as a device driver Drop and Insert The process wher...

Страница 76: ...enabling ease of access and flat rate calls anywhere in the foreign exchange area Foreign Exchange Office FXO provides local telephone service from a CO outside of foreign to the subscriber s exchange...

Страница 77: ...P refers to the global system of interconnecting computers It is a highly distributed protocol each machine only worries about sending data to the next step in the route Internetwork Packet Exchange I...

Страница 78: ...Bell system was divided into approximately 161 LATAs The Bell Operating Companies BOCs provide Intra LATA services Local Exchange Carrier LEC The local phone company which provides local i e not long...

Страница 79: ...recovery in AMI and B8ZS On Hook The condition of a device which has not accessed a phone line In modem use this is equivalent to a telephone handset that has not been picked up In other words it can...

Страница 80: ...a Network PDN A packet switched network that is available to the public for individual subscriber use Typically controlled by a government or a national monopoly Public Switched Telephone Network PSTN...

Страница 81: ...ishing maintaining accounting for and terminating a connection between two endpoints e g the user premises and the telco CO Central office signals to the user premises can include ringing dial tone sp...

Страница 82: ...urces of data on a T1 line The T1 mux assigns each data source to distinct DS0 time slots within the T1 signal Wide bandwidth signals take more than one time slot Normal voice traffic or 56 64K bps da...

Страница 83: ...s comm link to the remote modem and remote digital loopback tests remote modem operation Virtual Circuit A logical connection Used in packet switching wherein a logical connection is established betwe...

Страница 84: ...Terminal Equipment 6 Default Setup 27 Download Default Setup 27 Download Firmware 26 E Ethernet 19 EtherNet 10Base T Connector 9 EtherNet AUI Connector 9 EthernetII Type II 20 Excess Burst Rate 24 F F...

Страница 85: ...SNMP Statistics 37 STP Spanning Tree Port Statistics 36 WAN Statistics 38 WAN Port Setup 39 Shunts Channels 1 and 2 10 Trunk RS232 10 SNAP 20 SNMP Statistics 37 Software Uninstall 27 Spanning Tree Set...

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