MSSC, LLC
618-343-1006
Page 3
12.
My printer did not get an IP address
a.
Double check your security settings. If you require security, it MUST be WPA/WPA2. Try to
turn off security and see if it works.
b.
Turn off the printer and turn it back on.
c.
If using a different type of router, it is possible the Smart-Jet Plus Printer will not be able to
recognize it. For best results, you must use the Linksys E1200 router.
13.
My printer was given an IP address, I typed that information into the app, and the app is still not
communicating with the printer, why?
a.
Double check that your phone/tablet is on the same Wi-Fi network as the printer. Sometimes
tablets and phones will switch back to the default Wi-Fi. For example, if you have a “work”
router with internet, and you named your Smart-Jet Plus router “Sj,” double check that your
phone/tablet did not switch back to “work”, when you had it on “Sj” earlier. This happens
occasionally.
Operating the printer:
1.
Why is my print blurry?
a.
Make sure the product being printed on is within 2-4mm from the printhead. If you get too far
away from the product, the print may get blurry. The printer has a spring loaded head design
so the product can kiss the printer skid plate. This position will get the best print quality.
2.
Can I print facing up towards the ceiling?
a.
No, we do not recommend printing up!
3.
Can the printer print down towards the ground?
a.
Yes, you can purchase the print down kit,
P/N: 80805
, which allows you to print down. The
print down kit is an extra bar and crossover block
4.
Can I connect a computer to run the printer?
a.
Yes, contact MSSC to obtain this software
5.
Can I remove the cartridge with the power on?
a.
Yes, the Smart-Jet Plus is Hot Swap enabled
6.
Can I name a message?
a.
You can name messages on your app, but not on the printer
7.
How many messages can the Smart-Jet Plus store?
a.
100 on the unit
b.
Unlimited on the phone/tablet
8.
How many characters per line of print can I get?
a.
150
9.
How do I create a message with an automatic variable (date, time, shift code, expire date, etc.)
a.
When editing or creating a message,
press insert
to enter variable data such as date, time,
shift code, barcodes, and expiration date. See
page 17-18
of the Owner’s Manual
