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Appendix 2
Trouble Shooting
1. Error message shows up "Setting error! Fail to play the program!" or "Fail to
play your program":
Please check the driver of VGA card and sound card
Please make sure the hardware and software settings are correct, and try scanning again
Please install Microsoft DirectX8.1 and Media Player 7.0 or higher version
Might be due to poor signal quality so that DVB TV can not receive enough data of
program or received wrong data.
It is a paid channel and you are not authorized to see
Make sure to use the latest DVB TV software version
for decoder. Register
C:\Program Files\PC-TV\Common\Bin\claud.ax and CLVSD-dtv.ax again with
regsvr32.exe in C:\Windows\System32.
2. Screen blacked out when playing or playback freezes on first picture.
Find and install the latest VGA driver and DirectX 8.1 and check if any other DTV players
are installed, e.g. ProgDVB. If yes, remove them and uninstall all the filter drivers
3. Which format is recorded by DVB TV? Why do I have problem with
converting/burning this file?
MPEG2. However, since some broadcasters have problems at Kpbs rate in their TS
(which is over DVD format limit), you will need to use MPEG editing software to adjust
Kpbs rate.
4. Error message “Hardware setting error”
Please reinstall driver
5. Video playing but Audio failed
Please checks the sound card or the volume setting.
6. Can I view and record different channels simultaneously?
Yes, but the channels must be from the same transponder
7. Why my EPG, Teletext and Subtitle cannot be shown?
In some areas, the broadcasters do not provide the mentioned services, please contact you
broadcaster for confirmation.
8. Cannot find driver for R/C receiver.
Please re-plug the receiver or change different USB port. You do not need to install
