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18
LIMITED MANUFACTURER GUARANTEE IN EUROPE
Please note that this limited manufacturer‘s warranty does not affect your legal rights with regard to the sales of
consumable goods according to the respective laws and acts.
The M+S Solution GmbH („M+S”) grants you, the purchaser of the M+S product, which can be found in the sale
packaging („product”), the following limited warranty.
Limited warranty:
According to this limited manufacturer‘s warranty, within the warranty period, material-, design- or processing short-
comings or defects will be rectifi ed by M+S or a customer service centre authorised by M+S within an economically
reasonable period free of cost, either by repair or, if M+S should consider it necessary, at its discretion, by replacement
of the product. The execution of the warranty will be in keeping with the conditions of this limited manufacturer‘s
warranty, unless compelling legal regulations lay down something to the contrary. This limited manufacturer‘s warranty
is only valid and implementable in the country in which the product was purchased, and requires also that the product
was intended to be sold by M+S in that country. If you have purchased the product in a member country of the EU or
in Switzerland and if it was originally intended by M+S to be sold in one of these countries, this limited manufacturer‘s
warranty is valid and implementable in the aforementioned countries. There may be some limitations to the warranty
service owing to country-specifi c product components
.
Warranty period
The warranty period starts on the date on which the product was fi rst purchased by an end customer. The product can
consist of several individual parts, for which different warranty periods hold good (hereinafter „warranty period”). The
different warranty periods are:
a.
Twenty-four (24) months for all products and for accessories (depending on whether the accessories were present
in the original packaging or were bought separately) with the exception of the wear parts and accessories that fall
under the category given in (c);
b.
Sixty (60) months for chargers of the M+S brand with the exception of the wear parts and accessories that come
under (c);
c.
Thirty (30) days on the following wear parts and accessories: Battery cells, storage batteries, manuals and covers
The warranty will be neither extended, nor will it start again from the beginning, nor be infl uenced in any other way
because of a later second sale, or repairs authorised by M+S or replacement of the product. Notwithstanding the above,
for parts repaired or replaced during the warranty period, a fresh warranty period of sixty (60) days from the time of
repairs or replacement or for the remaining warranty period existing for the original period will be granted, whichever
of the two is longer.
How to make use of the warranty service?
If you wish to fi le a claim according to this limited manufacturer‘s warranty, please get the product or the faulty part of
the product (if the entire product is not involved) to a sales agency authorised by M+S. You can also call M+S (there may
be national telephone charges or value-added service charges applicable), to get further information on fi ling the claim.
For every assertion of claims according to this limited manufacturer‘s warranty, you must inform M+S or a customer
service centre or sales centre authorised by M+S within a reasonable period after the discovery of the purported
defect, but in any case, before the warranty period has lapsed.
If you wish to make a claim on the basis of the limited warranty, you must submit the following:
a.
the product (or the affected part) and
b.
the original proof of purchase, which must clearly show the name and address of the seller, the date, the place of
purchase and the product type.
What does the limited manufacturer‘s warranty not include?
1. This limited manufacturer‘s warranty does not include either the user manuals or any software supplied by third
parties, settings, contents, fi les or links, regardless of whether they are included in the product or were downloa-
ded to the product and regardless of whether they were inserted in the shipment chain during the installation, the
assembly, the transport or at any other time or were obtained by you in any other manner or by any other means.
M+S does not guarantee that every M+S software fulfi ls your requirements, or is compatible with any hardware
or software supplied by a third party, or that the work sequence of every software will function free or errors or
interruptions or that every software error can be corrected or will be corrected.
2. This limited manufacturer‘s warranty does not include a) normal wear-and-tear (including any wear of batteries
and displays), b) defects caused by rough handling (including defects that result from sharp objects, bending,
pressure or dropping etc.) or c) defects or damage that result from improper use of the product, including usage
that is not in keeping with instructions from M+S (for example, according to the instructions in the user manual)