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14

Installation Instructions and Owner’s Manual

Unvented Natural Gas Fired Room Heater

TROUBLESHOOTING

NOTE:

 All troubleshooting items are listed in order of operation and likely occurrence.

WARNING:

 Only a qualified service person should service and repair heater. 

CAUTION:

 Never use a wire needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit. 

Make sure grille guard is in place before running heater. If screen or grille guard is removed for servicing it must be 

replaced prior to operating the heater. 

OBSERVED SYMPTOM  

 

POSSIBLE CAUSE  

 

 

 

REMEDY 

 

1. Ignitor electrode positioned wrong.
2. ignitor electrode is broken.
3. Ignitor electrode not connected to ignitor.
4. Ignitor cable pinched or wet.

5. Broken ignitor cable.
6. Bad Piezo ignitor.

7. Low Battery.
1. Gas supply turned off or equipment shut

-

off valve closed.

2. Control knob not fully pressed in while 

pressing ignition button.

3. Air in gas line when installed.

4. ODS/pilot is clogged.

5. Gas regulator setting is not correct
6. Control knob not in pilot position
1. Control knob not fully pressed in.
2. Control knob not pressed in long enough

3. Equipment shutoff valve not fully open
4. Thermocouple connection loose at con

-

trol valve

5. Pilot flame not touching thermocouple, 

which allows thermocouple to cool, caus

-

ing pilot flame to go out. This problem 

could be caused by one or both of the 

following:
a. Low gas pressure
b. Dirty or partially clogged ODS/pilot

6. Thermocouple damaged
7. Control valve damaged
1. Burner orifice is clogged

2. Burner orifice  diameter to small
3. Inlet gas pressure is too low
1. Manifold pressure is too low
2. Burner orifice is clogged

When ignitor button is pressed 

in, there is no spark at pilot

ODS/pilot lights but flame 

goes out when control knob is 

released

When ignitor button is pressed 

in, there is a spark at the ODS/

pilot but no ignition

Burner does not light after 

ODS/pilot is lit

1. Reposition electrode
2. Replace electrode
3. Reconnect ignitor cable
4. Free ignitor cable if pinched by any metal 

or tubing. Keep ignitor cable dry.

5. Replace ignitor cable
6. Replace control valve (Piezo is part of 

control valve on 10K units).

7. Replace battery
1. Turn on gas supply turn off or open equip

-

ment shutoff valve closed

2. Fully press in control knob while pressing 

ignition button

3. Continue holding down control knob. Re

-

peat ignition operation until air is removed.

4. Clean ODS/pilot (see Cleaning and Main

-

tenance page 13).

5. Replace gas regulator

6. Turn Control knob to pilot position 

 

1. Press in control knob fully
2. After ODS/pilot lights, keep control knob 

pressed in for 30 seconds

3. Fully open equipment shutoff valve
4. Hand tighten thermocouple nut until snug, 

and then tighten 1/4 turn more.

5. -

 

a. Contact local gas company
b. Clean ODS/pilot (see Cleaning and 

Maintenance, page ?).

6. Replace thermocouple
7. Replace Control valve.
1. Clean burner orifice (see Cleaning and 

Maintenance on page 13), or replace 

burner orifice

2. Replace burner orifice
3. Contact local gas company
1. Contact local gas company
2. Clean burner orifice (see Cleaning and 

Maintenance on page 13), or replace 

burner orifice

Delayed ignition of burner

Содержание HeatStar HSBF20NGT

Страница 1: ...ier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a qualified installer service agency or the gas supplier WARNING This is an unvented gas fired heater It uses air oxygen from the room in which it is installed Pro visions for adequate combustion and ventilation air must be provided Refer to Fresh Air for Combustion and V...

Страница 2: ...fresh air at once Have heater serviced Some people are more affected by carbon monoxide than oth ers These include pregnant women persons with heart or lung disease or anemia those under the influence of alcohol and those at high altitudes Natural Gas Raw natural gas is odorless An odor making agent is added to natural gas which helps you detect a natural gas leak However the odor added to natural...

Страница 3: ...R COMBUSTION AND VENTILATION WARNING This heater shall not be installed in a confined space or unusually tight construction un less provisions are provided for adequate combus tion and ventilation air Read the following instruc tions to insure proper fresh air for this and other fuel burning appliances in your home ESTABLISHING ADEQUATE VENTILATION The following are excerpts from National Fuel Gas...

Страница 4: ...er gas appliances Do not include direct vent gas appliances Direct vent draws combustion air from the outdoors and vents to the outdoors Example Gas water heater 40 000 Btu hr Vent Free Heater 20 000 Btu hr Total 60 000 Btu hr 4 Compare the maximum Btu hr the space can support with the actual amount of Btu hr used Example 51 800 Btu hr maximum Btu hr the space can support 60 000 Btu hr Actual amou...

Страница 5: ...dy or drafty areas WARNING Heater must be mounted to maintain the minimum clearances shown in Figure 4 If pos sible provide greater clearances from the floor ceil ing and joining walls Figure 3 Ventilation from Outdoors If necessary provide extra fresh air by using ventila tion grills or ducts Connect these items directly to the outdoors or spaces open to the outdoors These include attics and craw...

Страница 6: ...ill be located Make sure mounting bracket is level For wall stud mounting locate one end of the mounting bracket over a wall stud WARNING Maintain minimum clearances shown in figure 7 If you can provide greater clearances from the floor and joining wall 2 Mark screw locations on wall see figure 7 3 Remove tape and mount bracket from wall Figure 7 Attaching to Wall Stud For attaching mounting brack...

Страница 7: ... installing bottom mounting screw into wall stud drill holes at marked locations using 9 64 drill bit 5 Re place heater onto mounting bracket 6 Place spacers between bottom mounting holes and wall anchor or drilled hole 7 Hold spacer in place with one hand With the other hand insert mounting screw through bottom mounting hole and spacer Place tip of screw in opening of wall anchor or drilled hole ...

Страница 8: ...inet Ground Joint Union Equipment Shutoff Valve From Gas Meter 4 W C to 10 5 W C Pressure Tee Joint 1 8 NPT Plug Tap Cap Pipe Nipple Tee Joint 3 8 NPT Pipe Nipple Sediment Trap Test Gauge Connection Reducer Bushing to 1 8 NPT 3 Minimum taminants This keeps them from going into heater If sediment trap is not installed or is installed improperly heater may not run correctly IMPORTANT Hold pressure r...

Страница 9: ... floor WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch do not use any phone in your building Immediately call you gas supplier from a neigh bor s phone Follow the gas supplier s instruc tions If you can not reach your gas supplier call the fire department Pressure Testing Heater Gas Connections 1 Make sure that the heater supply piping sys tem is co...

Страница 10: ...30 seconds This will allow air to bleed from the gas system 6 Push in control knob and rotate control knob back to OFF position then rotate counterclock wise to PILOT IGN position This will light pilot If needed gently keep rotating control knob back and forth while depressed until pilot lights 7 Keep control knob depressed in for ten 10 seconds after lighting pilot If pilot goes out repeat steps ...

Страница 11: ...ing control knob Control knob must be locked at the desired position TO TURN OFF GAS TO APPLIANCE SHUTTING OFF HEATER 1 Turn control knob clockwise to the OFF posi tion 2 Turn off all electrical power to the appliance if servicing is to be preformed 3 Turn off equipment shutoff valve SHUTTING OFF BURNER ONLY PILOT STAYS LIT 1 Turn control knob clockwise to the PILOT IGN position OPERATING YOUR HEA...

Страница 12: ...ll let you determine your own comfort levels The LED temperature indicator measures approximate room temperature around the heater Note The LED temperature indicator DOES NOT oper ate with or control the thermostat setting of the heater TO TURN OFF GAS TO APPLIANCE SHUTTING OFF HEATER 1 Turn control knob clockwise to the OFF posi tion 2 Turn off all electrical power to the appliance if servicing i...

Страница 13: ...t you keep the burner tube and pilot assembly clean and free of dust and dirt To clean these parts we recommend using compressed air no greater than 30 psig This can be done by using a vacuum cleaner in the blow position using compressed air in a can please follow the directions on the can If you don t follow directions on the can you could damage the burner or pilot assembly In addition the direc...

Страница 14: ...ol valve damaged 1 Burner orifice is clogged 2 Burner orifice diameter to small 3 Inlet gas pressure is too low 1 Manifold pressure is too low 2 Burner orifice is clogged When ignitor button is pressed in there is no spark at pilot ODS pilot lights but flame goes out when control knob is released When ignitor button is pressed in there is a spark at the ODS pilot but no ignition Burner does not li...

Страница 15: ...l leaks see Checking Gas Connections page 8 1 This is common with most heaters If noise is excessive contact qualified service person 1 Refer to Fresh Air for Combustion and Ventilation page 3 through 5 Heater produces unwanted odors Heater shuts off in use ODS operates Gas odor even when control knob is in OFF position Gas odor during combustion Heater produces a clicking tick ing noise just afte...

Страница 16: ... 36 915cm Sides 6 152cm 10 5 267cm 10 5 267cm Floor min to top of carpet 2 51cm 2 51cm 2 51cm Fabric flammable objects 36 915cm 36 915cm 36 915cm BF6NG BF10NG BF20NGT BF30NGT BTU Available 6 000 10 000 20 000 30 000 Type of Gas Natural Gas Only Natural Gas Only Natural Gas Only Ignition Piezo Battery ignitor 1 AA Battery ignitor 1 AA Pressure Regulator Setting 4 5 Inches of Water 4 5 Inches of Wat...

Страница 17: ...17 Installation Instructions and Owner s Manual Unvented Natural Gas Fired Room Heater ...

Страница 18: ...18 Installation Instructions and Owner s Manual Unvented Natural Gas Fired Room Heater ...

Страница 19: ...19 Installation Instructions and Owner s Manual Unvented Natural Gas Fired Room Heater ...

Страница 20: ...20 Installation Instructions and Owner s Manual Unvented Natural Gas Fired Room Heater ...

Страница 21: ...21 Installation Instructions and Owner s Manual Unvented Natural Gas Fired Room Heater ...

Страница 22: ...pe of gas used Natural Gas Purchase date Usually we will ask you to return the defective part to the factory PARTS NOT UNDER WARRANTY Contact authorized dealer of this product If they can t supply original replacement part s call Enerco Group Inc s 800 on the back of this manual TECHNICAL SERVICE You may have further questions about installation operation or troubleshooting if so contact Enerco Gr...

Страница 23: ...23 Installation Instructions and Owner s Manual Unvented Natural Gas Fired Room Heater Notes ...

Страница 24: ...parts that fail or become damaged as a result of misuse accidents lack of proper maintenance or defects caused by improper installation Travel diagnostic cost labor transportation and any and all such costs related to repairing a defective heater will be the responsibility of the owner TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT THIS EXPRESS WARRA...

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