12
13
TROUBLESHOOTING YOUR SINGLE SERVE BREWER
Beyond these recommended cleaning and maintenance procedures this Brewer is not
user serviceable, for service please refer to the Warranty section in this guide.
PROBLEM
SOLUTION
Brewer does not have power
Make sure the Power Button is pressed and is illuminated.
Plug Brewer into an independent outlet.
Check to be sure that it is plugged in securely.
Plug into a different outlet.
Brewer will not brew when
If Brewer is cold/frozen, wait for at least two hours
used for the first time
for it to reach room temperature before powering on.
Brewer will not brew
Check to make sure there is water in the Hot Water Tank.
Brewing a partial cup
The Exit Needle may be clogged (refer to page 10).
Clean K-Cup Holder if necessary and rinse under faucet
(refer to page 10).
De-scale the Brewer (refer to page 11).
If you have repeated the de-scale procedure on your Brewer
two times and the Brewer is still not brewing, contact
Customer Service.
Repairs
If your coffeemaker requires service, do not return it to the store where you
purchased it. All repairs and replacements must be made by Sunbeam or an
authorized Sunbeam Service Center. If you live in the U.S. or Canada, please call
us at the following toll-free telephone numbers to find the location of the nearest
authorized service center:
U.s. 1-877-517-6400
Canada 1-877-517-6400
You may also visit our web site at www.mrcoffee.com for a list of service centers.
To assist us in serving you, please have the coffeemaker model number and date of
purchase available when you call. The model number is stamped on the bottom metal
plate of the coffeemaker.
We welcome your questions, comments or suggestions. In all your communications,
please include your complete name, address and telephone number and a description
of the problem.
Visit our web site at www.mrcoffee.com and discover the secret to brewing the
perfect cup of coffee. You will also find a rich blend of gourmet recipes, entertaining
tips and the latest information on MR. COFFEE
®
products.
WARRANTY INFORMATION
1-YEAR LIMITED WARRANTY
Sunbeam Products, Inc. doing business as Jarden Consumer Solutions or if in Canada, Sunbeam
Corporation (Canada) Limited doing business as Jarden Consumer Solutions (collectively “JCS”)
warrants that for a period of one year from the date of purchase, this product will be free from
defects in material and workmanship. JCS, at its option, will repair or replace this product or
any component of the product found to be defective during the warranty period. Replacement
will be made with a new or remanufactured product or component. If the product is no longer
available, replacement may be made with a similar product of equal or greater value. This is your
exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on
this product. Doing so will void this warranty.
This warranty is valid for the original retail purchaser from the date of initial retail purchase and is
not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty
performance. JCS dealers, service centers, or retail stores selling JCS products do not have the
right to alter, modify or any way change the terms and conditions of this warranty.
This warranty does not cover normal wear of parts or damage resulting from any of the following:
negligent use or misuse of the product, use on improper voltage or current, use contrary to
the operating instructions, disassembly, repair or alteration by anyone other than JCS or an
authorized JCS service center. Further, the warranty does not cover: Acts of God, such as fire,
flood, hurricanes and tornadoes.
What are the limits on JCS’s Liability?
JCS shall not be liable for any incidental or consequential damages caused by the breach of any
express, implied or statutory warranty or condition.
Except to the extent prohibited by applicable law, any implied warranty or condition of
merchantability or fitness for a particular purpose is limited in duration to the duration of the
above warranty.
JCS disclaims all other warranties, conditions or representations, express, implied, statutory
or otherwise.
JCS shall not be liable for any damages of any kind resulting from the purchase, use or misuse of,
or inability to use the product including incidental, special, consequential or similar damages or
loss of profits, or for any breach of contract, fundamental or otherwise, or for any claim brought
against purchaser by any other party.
Some provinces, states or jurisdictions do not allow the exclusion or limitation of incidental
or consequential damages or limitations on how long an implied warranty lasts, so the above
limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from
province to province, state to state or jurisdiction to jurisdiction.
How to Obtain Warranty Service
In the U.S.A.
If you have any question regarding this warranty or would like to obtain warranty service, please
call 1-877-517-6400 and a convenient service center address will be provided to you.
In Canada
If you have any question regarding this warranty or would like to obtain warranty service, please
call 1-877-517-6400 and a convenient service center address will be provided to you.
In the U.S.A., this warranty is offered by Sunbeam Products, Inc. doing business as Jarden
Consumer Solutions located in Boca Raton, Florida 33431. In Canada, this warranty is offered by
Sunbeam Corporation (Canada) Limited doing business as Jarden Consumer Solutions, located
at 20 B Hereford Street, Brampton, Ontario L6Y 0M1. If you have any other problem or claim in
connection with this product, please write our Consumer Service Department.
PLEASE DO NOT RETURN THIS PRODUCT TO ANY OF THESE ADDRESSES
OR TO THE PLACE OF PURCHASE.
