Video Conversion
Use also MPMANAGER software to convert your video files. MPMANAGER is included on your
CDROM.
Troubleshooting
If you have a problem with this device, please read the troubleshooting guide below.
The player does not turn on.
Ensure that the player is fully charged. Try charging the player overnight (8 hours).
Ensure that the Power switch is set to the “On” position.
Reset the player (use a paper clip to gently press the Reset button on the rear of the player) and try again.
The buttons do not work.
Ensure that the Hold switch is disengaged.
Reset the player (use a paper clip to gently press the Reset button on the rear of the player) and try again.
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If using a USB extension cable, ensure that it is securely attached to the player and the PC, or try using
another USB cable.
If you have connected the player through a USB hub, try connecting the player directly to your
computer.
Ensure that the player’s memory capacity is not full.
Ensure that the Hold switch is disengaged.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
Try playing the file on your computer. If the sound quality is still poor, try downloading the file again or
re-encoding the file yourself.
Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound.
The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.
Try lowering the volume of the player.
Ensure that the headphones are attached securely to the player.
The player will not play my music file.
Ensure that the file is in a compatible format.
The file may be copy-protected and you no longer have authorization to play this file. If you feel this is in
error, please contact the service from which you downloaded the file.
The LCD characters are corrupted or something is wrong with the display.
Ensure that the correct menu language has been set.
Reset the player (use a paper clip to gently press the Reset button on the rear of the player) and try again.
