Integrated SpeedView Traffic Data Computer – Operator’s Manual
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Section 3 – Software
MPH Industries’ Software Lifecycle Policy
1. What is the MPH’ s Software Support Lifecycle (SSL) policy?
MPH offers software support for either a minimum of 5 years from the date of a product’s general
availability, or for 2 years after the successor product (“version N+1”) is released, whichever is
longer. This SSL only applies to PC-based software that was produced by MPH, and does not apply
to third-party software. Please contact the manufacturer of third-party software for their policies.
Software support does not apply to embedded software inside MPH Industries’ products
2. Will MPH offer support beyond the time limits of the SSL policy?
MPH understands that local laws, market conditions, and support requirements differ around the
world and differ by industry sector. Some purchase contracts may also have special time
requirements that extend beyond the standard SSL policy. Therefore, MPH may in some situations
offer custom support relationships that have longer timeframes than the standard SSL policy. If
these terms were not agreed to by MPH in a signed contract at the time of sale, the standard SSL
policy applies.
3. If my program is currently supported under the SSL policy, but my problem is the result of a new
operating system, will I still receive support for the program?
If the problem is specific to the MPH-manufactured software, MPH will provide support. If the
problem is a result of the combination of the operating system and the MPH-manufactured software,
that particular problem will not be supported.
4. If my program is currently supported under the SSL policy, but my problem is the result of new or
updated ancillary software (for example, Microsoft Office, etc.), will I still receive support for the
program?
If the problem is specific to the MPH-manufactured software, MPH will provide support. If the
problem is a result of the combination of the ancillary software and the MPH-manufactured software,
that particular problem will not be supported.
5. If my program is currently supported under the SSL policy and was working on a prior computer, and
the MPH-manufactured software is not functioning properly on a different computer, will I still
receive support for the program?
If the problem is specific to the MPH-manufactured software, MPH will provide support. If the
problem is a result of the combination of the different computer and the MPH-manufactured software,
that particular problem will not be supported.
6. Why are you defining the Software Support Lifecycle policy?
