7
Do not attempt to repair components or parts, as this may invalidate your warranty or cause further
problems that may result in patient injury. Stop using your mattress immediately if it is not
functioning correctly or any warning beeps are heard.
Review all selections of this manual before troubleshooting Mattress System.
If any of the following notifications occurs, follow the steps below to troubleshoot:
Symptom
Possible cause
Solution
The pump is not functioning
Power cord or power voltage
Use a power regulator
Faulty fuse
Replace the fuse
Low pressure alarm goes off
Connector to the pump is not
properly connected
Re-connect it and check if the connector is
tightly secured
One or more cells is not
properly connected
Check all cells connection along the mattress
Kinked connection between air
cells and manifold
Correct kinking between air cells and
manifold
Power failure alarm goes off
Power cord is not properly
connected to power source
Check the power cord connection
Power cord or power voltage
Use a power regulator
Faulty fuse
Replace the fuse
Patient is bottoming out
Inadequate pressure level for
the patient
Adjust comfort setting to o1 or 2 levels higher
and wait for a few minutes for best comfort
Air is pumping out from the
control unit but the mattress is
not inflating
Faulty power source - improper
Use a power regulator
Kinks in the air tubes
Adjust the air tubes to enable smooth air flow
Leakage from the air cells
Replace air cell if faulty
Leakage from air tube between
mattress and pump
Replace with new tubes
Improper air tube connection
Re-connect the tubes
No air produced from some air
outlets of the air tube connector
This is a normal situation
during alternating mode
Air outlets take turns to produce air during
their cycle time
Some of the air cells are not
properly inflated
Kinked tubing/manifold
Straighten kinked tubing/manifold
Leakage from the air cells
Replace air cell if faulty
If any of the problems persist after troubleshooting or you are unable to service it yourself, please
contact MOXI Enterprise LLC Support or authorized distributor.
9. SPECIFICATION
Mattress
Description
eMOTION Mattress
Dimension (LxWxH)
80in x 36in x 8in (203.2cm x 91.4cm x 20.3cm)
Weight
16.3lb (7.4 kg)
Содержание eMOTION
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