PROBLEMS
POSSIBLE CAUSES
SOLUTION
The lid does not close
There are foreign bodies between the pot and the heating
plate
Remove the pot, check that the heating plate, central element and under the pot are
clean. Also check that the central element can move around
The lid open handle is not correctly positioned
Check that the open handle is completely open
The metal lid and/or the tightening screw are not properly
installed or fully tightened
Check that the nut is fully tightened and that the notches on the rotating inner part of the
lid are correctly aligned with the notches on the rim of the bowl and then try locking the
lid closed. The nut must be fitted with the flat side facing the metal plate
The product
does not decompress
The ball cover is not in place
Let the product cool completely and then remove the metal lid and correctly position the
ball cover (fixed in the lock position)
The lid does not open once
the steam is released
The manometric rod is still in the high position
After ensuring that no more steam is released and that the appliance is completely cold, insert
a fine metal skewer into the hole located between the open handle and the silencing valve.
Be careful of hot steam being released once the skewer is pushed in. When no more steam is
released, try to open the appliance
The appliance does
not become pressurised
Check that the seal, purple safety valve and manometric rod
are clean
Clean your appliance by following the cleaning and maintenance instructions in this book
Check that the lid is locked and the marking is properly
aligned with the closed padlock. Check that the manometric
rod can move around and if it needs cleaning
Check that the manometric rod can move around and if it needs cleaning
The decompression ball is not positioned correctly or dirty
Check that the ball is correctly positioned and that the cover is in the locked position.
Clean and dry the ball and its support
ERROR CODES
Code 24: the pressure decreases while pressure cooking
Code 21 and 26: pressure fails to raise
Add liquid to your recipe (water, stock or a liquid sauce) 50-100ml at a time and re-start
the recipe
Steam is released from
the sides of the lid during
cooking (leaks)
The seal of the metal lid and/or the edges of the pot are dirty Clean the sides of the pot and seal using a damp cloth. Do not use any sharp instruments
Wear, cuts and deformation of the seal
The seal must be changed at least every 3 years. Take your appliance to an Approved
Service Centre
Pot edges damaged
Take your appliance to an approved service centre
The metal lid nut was not tightened enough
Fully tighten the nut so the metal plate is correctly positioned. The nut must be fitted with
the flat side facing the metal plate
Water flows behind
the appliance
The condensation collector is not in position or is overflowing
Make sure that the condensation collector is properly positioned behind the appliance and
that the flow channel is not blocked. The nut must be fitted with the flat side facing the
metal plate
The safety valves and/or openings are obstructed
Check that the bowl is not too full with food or that foods have been cooked which
expand (see Safety Instructions pages)
The indicator is not flashing
or does not come on
The LED is no longer working or the lid is not completely
locked
Check that the appliance is completely locked. Take your appliance to an Approved
Service Centre if the problem continues
The control panel
does not light up
The appliance is not connected or is on standby
Check that the power lead is connected both to the appliance and the mains. Check that
the appliance is not on standby by pressing the «OK» button
The appliance is damaged
Take your appliance to an Approved Service Centre
The metal lid can not be
removed, it is blocked
The metal lid ball cover was not well positioned
Unscrew the nut on the metal plate, then press the spring loaded screw spindle to release
the metalplate. Check that the ball cover and decompression ball are correctly positioned
and re-fit if necessary
