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12 • Troubleshooting

Troubleshooting

If the solutions listed here do not solve your problem, contact your service provider.

Before calling your service provider, try pressing

RESET

on the SVG1501 rear panel.

Note

: Pressing RESET restores the default settings. You will lose your

custom configuration settings, including Parental Control, Firewall and
Advanced settings.

Resetting the SVG1501 may take 5- to 30 minutes. Your service provider may ask for the
front panel LED status, see

Front-Panel LEDs and Error Conditions

Solutions

Table 1 – Troubleshooting Solutions

Problem

Possible Solution

Power light is off

Check that the SVG1501 is properly plugged into the electrical outlet.

Check that the electrical outlet is working.

Press the

RESET

button.

Cannot send or
receive data

Note the status of the LEDs on the front panel, and refer to

Front-Panel

LEDs and Error Conditions

to identify the error. If you have cable TV,

check that the TV is working and the picture is clear. If you cannot
receive regular TV channels, the data service will not function.

Check the coaxial cable at the SVG1501 and wall outlet. Hand-tighten, if
necessary.

Check the IP address. Follow the steps for verifying the IP address for
your system described in

Setting Up Internet Access

. Call your service

provider if you need an IP address.

Check that the Ethernet cable is properly connected to the SVG1501
and the computer.

Verify connectivity of any device connected via the Ethernet port, by
checking the LINK LEDs on the rear panel.

Содержание SURFboard SVG1501

Страница 1: ...m Motorola SURFboard SVG1501 Wireless Voice Gateway Series User Guide SVG1501 SVG1501E SVG1501U SVG1501UE ...

Страница 2: ...ered trademark of the Open Group in the United States and other countries Macintosh is a registered trademark of Apple Computer Inc Adobe Adobe Acrobat and Adobe Acrobat Reader are registered trademarks of Adobe Systems Inc All other product or service names are property of their respective owners No part of the contents of this document may be reproduced or transmitted in any form or by any means...

Страница 3: ... device safety requirements of the country of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate this device only from the type of power source indicated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension co...

Страница 4: ...example near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool Do not use the telephone to report a gas leak in the vicinity of the leak Upon completion of any service or repairs to this device ask the service technician to perform safety checks to determine that the device is in safe operating condition Do not open the device Do not perform any servicing oth...

Страница 5: ...STATEMENTS FCC INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance...

Страница 6: ...ANT NOTE This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body WIRELESS LAN INFORMATION This device is a wireless network product that uses Direct Sequence Spread Spectrum DSSS and Orthogonal Frequency Division Multiple Access OFDMA radio...

Страница 7: ...h these guidelines SECURITY WARNING This device allows you to create a wireless network Wireless network connections may be accessible by unauthorized users For more information on how to protect your network see Setting Up Your Wireless LAN or visit the Motorola website INTERNATIONAL DECLARATION OF CONFORMITY We Motorola Inc 101 Tournament Drive Horsham PA 19044 U S A declare under our sole respo...

Страница 8: ...the SVG1501 12 Wall Mounting Template 14 Setting Up Internet Access 15 Configuring TCP IP in Windows XP 15 Configuring TCP IP in Windows Vista 15 Verifying the IP Address in Windows XP 16 Verifying the IP Address in Windows Vista 16 Renewing Your IP Address 17 Setting Up a Wi Fi Network 17 Basic Configuration Starting the SVG1501 Configuration Manager CMGR 18 SVG1501 Menu Options Bar 19 Getting He...

Страница 9: ...ting Information Protocol Setup Page 38 Firewall Pages Firewall Web Content Filter Page 40 Firewall Local Log Page 41 Firewall Remote Log Page 41 Parental Control Pages Parental Control User Setup Page 43 Parental Control Basic Setup Page 45 Parental Control Time of Day Filter Page 46 Parental Control Local Log Page 46 Wireless Pages Wireless 802 11 Radio Page 47 Wireless 802 11 Primary Network Pa...

Страница 10: ...VPN Basic Page 58 VPN IPsec Page 59 VPN L2TP PPTP Page 63 VPN Event Log Page 64 MTA Pages MTA Status Page 65 MTA DHCP Page 65 MTA QoS Page 66 MTA Provisioning Page 67 MTA Event Log Page 68 Troubleshooting Solutions 69 Front Panel LEDs and Error Conditions 70 Software License ...

Страница 11: ...support or warranty claims see the Motorola SVG1501 Software License Warranty Safety and Regulatory Information card provided with the SVG1501 Wireless Voice Gateway Standard Features The SVG1501 Wireless Voice Gateway offers the following features Combination of five separate products in one compact unit a DOCSIS 2 0 cable modem IEEE 802 11g wireless access point Wi Fi certified Ethernet 10 100Ba...

Страница 12: ...g Three way calling Voicemail Number redial Speed dial Caller ID Call Waiting Call Forwarding and Call Return SVG1501 LAN Choices You can connect up to 245 client computers to the SVG1501 using one or any combination of the following network connections Universal Serial Bus USB SVG1501U models only Wireless LAN WLAN Ethernet local area network LAN Wi Fi connections to Wi Fi enabled devices USB Con...

Страница 13: ...el shown Your maximum wireless operation distance depends on the type of materials through which the signal must pass and the location of your SVG1501 and clients stations Motorola cannot guarantee wireless operation for all supported distances in all environments ...

Страница 14: ...a hub switch or computer Use category 5 or better cabling for all Ethernet connections Sample Ethernet to Computer Connection SVG1501U model shown A wired Ethernet LAN with more than four computers requires one or more hubs switches or routers You can Connect a hub or switch to any Ethernet port on the SVG1501 Use Ethernet hubs switches or routers to connect up to any combination of 245 computers ...

Страница 15: ... an upstream channel connection Green Upstream channel is connected 4 ONLINE Scanning for Internet connection transmitting or receiving data over the Internet Green Startup process completed 5 TEL1 TEL 2 Telephone is off hook dialing or call in progress Green Telephone is connected and activated on hook 6 WIRELESS Green Wi Fi enabled with encrypted wireless data activity Long short flash indicates...

Страница 16: ...N there is no data traffic and a connection is stabilized When LED is FLASHING data is being transmitted upstream or downstream When LED is OFF the unit is not powered or there is no Ethernet connection 10 100 LED Indicates the connection data rate When Green LED is ON the connection is at a 100Base T rate When Amber LED is ON the connection is at a 10Base T rate 3 RESET Resets the wireless voice ...

Страница 17: ... wall outlet 6 POWER Provides power to the SVG1501 MAC Label The SVG1501 Media Access Control MAC label located on the bottom of the SVG1501 contains a unique 48 bit value that identifies each Ethernet network device To receive data service you will need to provide the MAC address marked HFC MAC ID to your Internet Service provider To receive VoIP service you may need to provide the MTA MAC ID to ...

Страница 18: ...tains software license warranty and safety information for the SVG1501 SVG1501 Installation CD ROM Contains the SVG1501 Wi Fi Wizard software license agreement multi language SVG1501 User Guides and USB drivers for SVG1501U models only SVG1501 Install Sheet Provides basic information for setting up the SVG1501 You will need a 75 ohm coaxial cable with F type connectors to connect the SVG1501 to th...

Страница 19: ...thernet or USB Check that you have the required cables adapters and adapter software Verify that the proper drivers are installed for the Ethernet adapter on each networked computer For information on WLAN setup see Setting Up Your Wireless LAN Signing Up for Service You must sign up with an Internet Service provider to access the Internet and other online services For data service you will need t...

Страница 20: ...amaging them 2 Plug the power cord into the Power port on the SVG1501 and then into an electrical wall outlet This automatically powers on the gateway You do not need to unplug the gateway when it is not in use The first time you plug in the SVG1501 allow 5 to 30 minutes to find and lock on the appropriate communications channels 3 Connect the Ethernet cable to the Ethernet port on the computer an...

Страница 21: ...y time Before starting be sure the computer is turned on and the SVG1501U power cord is unplugged 1 Insert the SVG1501 Installation CD ROM into the CD ROM drive and install the applicable USB drivers 2 Connect one end of the coaxial cable to the cable outlet or splitter 3 Connect the other end of the coaxial cable to the Cable connector on the SVG1501U Hand tighten the connectors to avoid damaging...

Страница 22: ...ity During Startup Wall Mounting the SVG1501 You can optionally mount the SVG1501 on a wall Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services Follow all local standards for installing a network interface unit network interface device NIU NID Make sure the AC power plug is disconnected from the wall outlet and all cabl...

Страница 23: ... screw head diameter of 9 0 mm to mount the SVG1501 6 Using a screwdriver turn each screw until part of it protrudes from the wall as shown in the following wall mounting screw dimensions illustration 6 0 mm 24 inches maximum 9 0 mm 35 inches maximum 2 5 mm 10 inches There must be 10 inches 2 5 mm between the wall and the underside of the screw head 7 Place the SVG1501 so the keyholes on the back ...

Страница 24: ...B 2 Getting Started 14 Wall Mounting Template 4 00 10 20 cm 4 00 10 20 cm Figure 1 Wall Mounting Template ...

Страница 25: ...ht click the network connection for your network interface 4 Select Properties from the drop down menu to display the Local Area Connection Properties window Be sure Internet Protocol TCP IP is checked 5 Select Internet Protocol TCP IP and click Properties to display the Internet Protocol TCP IP Properties window 6 Select Obtain an IP address automatically and Obtain DNS server address automatical...

Страница 26: ...dress 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK 4 Type ipconfig and press Enter to display your IP configuration If an Auto configuration IP Address displays this indicates possible cable network problems or an improper connection between your computer and the SVG1501 Check the following Your cable connections Whether you can see cable TV...

Страница 27: ...rocedure your computer still cannot access the Internet call your cable service provider for assistance Setting Up a Wi Fi Network Do the following to set up a Wi Fi network using the WPS button on the SVG1501 1 Power on the SVG1501Wireless Voice Gateway 2 Power on the WPS enabled devices you want to have access to the network such as a PC router or telephone The Wi Fi network will automatically d...

Страница 28: ...information Starting the SVG1501 Configuration Manager CMGR Use the SVG1501 Configuration Manager CMGR to change and view settings on your SVG1501 1 Open the web browser on a computer connected to the SVG1501 over an Ethernet connection Note Do not attempt to configure the SVG1501 over a wireless connection 2 In the Address or Location field of your browser type http 192 168 0 1 and press ENTER 3 ...

Страница 29: ... the SVG1501 Configuration Manager window Configuration Manager Menu Options Bar Menu Option Pages Function Status Provides information about the SVG1501 hardware and software MAC address voice gateway IP address serial number and related information Additional pages provide diagnostic tools and allow you to change your SVG1501 user name and password Basic Views and configures SVG1501 IP related c...

Страница 30: ...he SVG1501 wireless networking features VPN Configures and monitors SVG1501 operation with a VPN MTA Monitors the telephone features of the SVG1501 Logout Exits the SVG1501 Configuration Manager Getting Help To retrieve help information for any menu option click help on that page Exiting the SVG1501 Configuration Manager To log off and close the SVG1501 Configuration Manager Click Logout on the SV...

Страница 31: ... additional diagnostic tools and change your SVG1501 user name and password Status Software Page Displays information about the hardware version software version MAC address cable modem IP address serial number system up time and network registration status Status Connection Page Check the HFC and IP network connectivity status of the SVG1501 Click the Refresh button in your web browser to refresh...

Страница 32: ...password this field is case sensitive 3 In the Re Enter New Password field type your new password again this field is case sensitive 4 In the Current Username Password field type your old password 5 Under Restore Factory Defaults select No 6 Click Apply to update the user name and password Restoring Factory Defaults Note You must log in using the default user name and password after applying the r...

Страница 33: ...es on the SVG1501 LAN perform the following test 1 Select Ping from the Select Utility drop down list 2 Enter the IP address of the computer you want to Ping in the Target field 3 Enter the data packet size in bytes in the Ping Size field 4 Enter the number of ping attempts in the No of Pings field 5 Enter the time between Ping send operations in milliseconds in the Ping Interval field 6 Click Sta...

Страница 34: ...n bytes in the Data Size field 4 Set the base UDP port number used by Traceroute in the Base Port field The default is 33434 If a UDP port is not available this field can be used to specify an unused port range 5 In the Resolve Host field select On to list the names of hosts found during the Traceroute operation or select Off to list only the hosts IP addresses 6 After entering the Traceroute para...

Страница 35: ...B 4 Status Pages 25 Status Event Log Page Review critical system events in chronological order in the SNMP Event log ...

Страница 36: ... related to your ISP connection Field Descriptions for the Basic Setup Page Field Description NAPT mode NAPT is a special case of NAT where many IP numbers are hidden behind a number of addresses In contrast to the original NAT however this does not mean there can be only that number of connections at a time In NAPT mode an almost arbitrary number of connections are multiplexed using TCP port info...

Страница 37: ...lease WAN lease Renew WAN Lease Click to renew WAN lease WAN Connection Type DHCP or Static IP If your ISP uses DHCP select DHCP and enter a Host Name and Domain name if required If your ISP uses static IP addressing select Static IP and enter the information provided by your ISP for Static IP Address Static IP Mask Default Gateway Primary DNS and Secondary DNS Host Name If WAN Connection Type is ...

Страница 38: ...dress to be assigned by the SVG1501 DHCP server to clients in dotted decimal format The default is 192 168 0 2 Number of CPEs Sets the number of clients for the SVG1501 DHCP server to assign a private IP address There are 245 possible client addresses The default is 245 Lease Time Sets the time in seconds that the SVG1501 DHCP server leases an IP address to a client The default is 3600 seconds 60 ...

Страница 39: ...your SVG1501 to be more easily accessed from various locations on the Internet Field Descriptions for Basic DDNS Page Field Description DDNS Service Select Disable or wwwDynDNS org to enable the DDNS Service User Name Enter your DynDNS user name Password Enter your DynDNS Password Host Name Enter your DDNS Host Name IP Address Lists IP information Status Displays the DDNS service status enabled or...

Страница 40: ...e path with the file name where the backup file is located on your computer or click Browse to locate the file 2 Click Restore to recreate your previously saved SVG1501 settings Backing Up Your SVG1501 Configuration 1 Type the path with the file name where you want to store your backup file on your computer or click Browse to locate the file 2 Click Backup to create a backup of your SVG1501 settin...

Страница 41: ...the operating modes for adjusting how the SVG1501 device routes IP traffic Field Descriptions for the Advanced Options Page Field Description WAN Blocking Prevents the SVG1501 Configuration Manager or the PCs behind it from being visible to other computers on the SVG1501 WAN Select Enable to turn on IPsec PassThrough Enables the IPsec Pass Through protocol to be used through the SVG1501 Configurat...

Страница 42: ...Manager remotely Select Enable to turn on Multicast Enable Allows multicast specific traffic denoted by a multicast specific address to be passed to and from the PCs on the private network behind the configuration manager Select Enable to turn on UPnP Enable Turns on the Universal Plug and Play protocol UPnP agent in the configuration manager If you are running a CPE client application that requir...

Страница 43: ...ings commonly used but not have them active Field Descriptions for the Advanced IP Filtering Page Field Description Start Address Enter the starting IP address range of the computers you want to deny access to the SVG1501 WAN Enter only the least significant byte of the IP address End Address Enter the ending IP address range of the computers you want to deny access to the SVG1501 WAN Enter only t...

Страница 44: ...ess which can be assigned via the DHCP server or hard coded to various addresses over time Field Descriptions for the Advanced MAC Filtering Page Field Description MAC Addresses Media Access Control address a unique set of 12 hexadecimal digits assigned to a PC during manufacturing Setting a MAC Address Filter 1 Enter the MAC address in the MAC Addresses field for the PC you want to block 2 Click ...

Страница 45: ...le to block all PCs on the private LAN from accessing HTTP sites set the Start Port to 80 End Port to 80 Protocol to TCP select Enabled and then click Apply Field Descriptions for the Advanced Port Filtering Page Field Description Start Port Enter the starting port number End Port Enter the ending port number Protocol Select TCP UDP or Both from the drop down list Enabled Select to activate the IP...

Страница 46: ... Port numbers HTTP 80 FTP 20 21 Secure Shell 22 Telnet 23 SMTP e mail 25 SNMP 161 To map a port enter the range of port numbers that should be forwarded locally and the IP address to which traffic to those ports should be sent To map only a single port enter the same port number in the start and end locations for that IP address ...

Страница 47: ...s detected on the Trigger Range ports for 10 minutes the Target Range ports close This is a safer method for opening specific ports for special applications e g video conferencing programs interactive gaming file transfer in chat programs etc because they are dynamically triggered and not held open constantly or erroneously left open via the router administrator and exposed for potential hackers t...

Страница 48: ... DMZ Host set this back to zero when you are finished with the needed application since this PC will be effectively exposed to the public Internet though still protected from Denial of Service DoS attacks via the Firewall Setting Up the DMZ Host 1 Enter the computer s IP address 2 Click Apply to activate the selected computer as the DMZ host Advanced Routing Information Protocol Setup Page Configu...

Страница 49: ... each other RIP Authentication Key Encrypts the plain text password that is enclosed in each RIP packet If you are using the shared key authentication in RIP you need to provide a key RIP Authentication Key ID Identifies the key to create the authentication data for the RIP packet and indicates the authentication algorithm RIP Reporting Interval Determines how long before a RIP packet is sent to t...

Страница 50: ...ntrusion attempts Provides comprehensive logging for all User authentications Rejected internal and external connection requests Session creation and termination Outside attacks intrusion detection You can configure the firewall filters to set rules for port usage Firewall Web Content Filter Page Configure the firewall by enabling or disabling various Web filters related to blocking or exclusively...

Страница 51: ...l attack or configuration items to send to the SysLog server so that only the items of interest will be monitored You can log permitted connections blocked connections known Internet attack types and CMRG configuration events The SysLog server must be on the same network as the Private LAN behind the Configuration Manager typically 192 168 0 x To activate the SysLog monitoring feature check all de...

Страница 52: ...mail you logs of known Internet attacks against your network Product Configuration Events Select to have the server e mail you logs of the basic product configuration events logs To SysLog server at 192 168 0 Enter the last digits from 10 to 254 of your SysLog server s IP address Click Apply ...

Страница 53: ...ccess to all Internet content regardless of the filters You can use the Trusted User checkbox as an override to grant a user full access while storing all of the filtering settings for easy availability You can enable Internet session duration timers which limit the amount of time for Internet access Users must enter their passwords the first time to access the Internet but not each time a new web...

Страница 54: ...s to Internet content Select Enable to override set filters without having to turn off filter settings Content Rule Specify which websites each user is allowed to access Select White List Access Only then choose a user from the drop down list Time Access Rule Set a rule to restrict when a selected user can use the Internet Session Duration Set the amount of time a selected user can use the Interne...

Страница 55: ... Basic Setup Page Set rules to block types of Internet content and certain Web sites After you change Parental Control settings click the appropriate Apply Add or Remove button Click Refresh in your web browser window to view your current settings ...

Страница 56: ...me Access Rule field on the Parental Control User Setup Page After creating each new time of day policy click Apply to store and activate the settings The same category names for blocking profiles appear in the Parental Control User Setup page under the Time Access Rule section where each user can be assigned up to four categories simultaneously Parental Control Local Log Page Generate an event lo...

Страница 57: ...ns for the Wireless 802 11 Radio Page Field Description Wireless Interfaces Shows the MAC address of the installed wireless card It is not configurable Wireless Shows if the wireless network is enabled or disabled Country Restricts the channel set based on the country s regulatory requirements This is a display only field Output Power Sets a percentage of the output power of the hardware s maximum...

Страница 58: ... the Primary wireless network using a 1 32 ASCII character string Closed Network In a closed network users type the SSID into the client application instead of selecting the SSID from a list WPA Enables or disables Wi Fi Protected Access encryption WPA PSK Enables or disables a local WPA pre shared key passphrase WPA2 Enables or disables Wi Fi Protected Access 2 encryption WPA2 PSK Enables or disa...

Страница 59: ...ncryption Enables or disables Wired Equivalent Privacy encryption Shared Key Authentication Sends an authentication request to the access point Then the access point sends a challenge text to the CPE The CPE encrypts challenge text which it sends to the access point The access point decrypts and compares the message with the original challenge text If they are the same the access point lets the CP...

Страница 60: ...t nearby 802 11b networks may have degraded performance 54g LRS interoperates with the widest variety of 54g 802 11g and 802 11b clients 802 11b accepts only 802 11b clients Basic Rate Set Determines which rates are advertised as basic rates Default uses the driver defaults All sets all available rates as basic rates 54g Protection Improves performance in Auto mode using RTS CTS protection in mixe...

Страница 61: ...ll applications DTIM Interval Sets the wakeup interval for clients in Power Save mode When a client is running in Power Save mode Lower SVG1501 bin values provide higher performance but result in decreased client battery life higher values provide lower performance but increased client battery life Fragmentation Threshold Sets the fragmentation threshold Packets exceeding this threshold are fragme...

Страница 62: ...ether wireless clients with the specified MAC address are allowed or denied wireless access Select Disabled to allow all clients MAC Address Lists wireless client MAC addresses allowed or denied wireless access based on the Restrict Mode setting Valid input MAC address formats are XX XX XX XX XX XX and XX XX XX XX XX XX Connected Clients Lists connected wireless clients As a client connects or lea...

Страница 63: ...ort to On or Off When On the AP queues packets for STAs that are in Power Save mode Queued packets are transmitted when the STA notifies the AP that it has left Power Save mode EDCA AP Parameters Specifies the parameters for traffic transmitted from the AP to the STA in four Access Categories Best Effort AC_BE Background AC_BK Video AC_VI Voice AC_VO Admission control specifies if it is to be enfo...

Страница 64: ...less 802 11 Bridging Page Field Description Wireless Bridging Enable or disable wireless bridging Remote Bridges Build a table of remote bridge MAC addresses authorized to establish a wireless bridge You can connect up to four remote bridges Typically you must enter your AP s MAC address on the remote bridge ...

Страница 65: ...mputer to the SVG1501 Ethernet port Configure each wireless client station to access the SVG1501 Place wireless components away from windows This decreases signal strength outside the intended area Encrypting Wireless LAN Transmissions To prevent unauthorized viewing of data transmitted over your WLAN you must encrypt your wireless transmissions Choose one of the following Encrypting Wireless LAN ...

Страница 66: ...the adapter and the steps below to install the wireless adapter 1 Insert the CD ROM for the adapter in the CD ROM drive on the client 2 Install the device software from the CD 3 Insert the adapter in the PCMCIA or PCI slot or connect it to the USB port 4 Configure the adapter to obtain an IP address automatically On a PC with Wireless Client Manager installed the icon is displayed on the Windows t...

Страница 67: ...not authenticate a client if Shared Key Authentication is enabled on the SVG1501 but not on the client The client WEP key does not match the SVG1501 WEP key For all wireless adapters you must enter the 64 bit or 128 bit WEP key generated by the SVG1501 CAUTION Never provide the WEP key to anyone who is not authorized to use your WLAN Configuring a Wireless Client with the Network Name SSID After y...

Страница 68: ...age Enable VPN protocols and manage VPN tunnels Field Description L2TP Server Enable or disable the Layer 2 Tunneling Protocol PPTP Server Enable or disable the Point to Point Protocol IPsec Endpoint Enable or disable the Internet Protocol Security protocol Add New Tunnel Create a new tunnel configuration and append it to the table Click Edit to add the name and constructs of the tunnel for that t...

Страница 69: ...ot constantly used For each tunnel configuration you store its unique IPsec parameters are stored using the IPsec Settings section at the bottom of the page Click Show Advanced Settings at the bottom of the page to display the advanced features that control IPSEC key management and negotiation with the far endpoint Field Description Tunnel Configure each tunnel individually Preset tunnels are list...

Страница 70: ...ing IP addresses for the group of consecutive IP address that will have access to the VPN tunnel IP Subnet for an entire subnet network enter the Subnet and Mask for IP address range and IP Subnet Enter the starting and ending IP addresses for the group of consecutive IP addresses that are to have access to the VPN tunnel Identity Type Define the local endpoint identity type to automatically use t...

Страница 71: ...fied domain name FQDN or e mail address This is the identity that the far endpoint uses for identification of the VPN termination point and handshake The remote VPN endpoint on the other side of the tunnel should match these settings for its local endpoint settings Identity Enter the identity string For IP address enter x x x x For FQDN enter yourdomain com For email address identity enter yournam...

Страница 72: ...d AES Phase 1 authentication Set Authentication another level of security to SHA or MD5 Motorola recommends SHA because it is more secure but you can use either authentication provided the other end of the VPN tunnel uses the same method Phase 1 SA lifetime Specify the lifetime of individual rotating keys Enter the number of seconds for the key to last until a re key negotiation between each endpo...

Страница 73: ...pecified range PPP Security MPPE Encryption Enable or disable Microsoft Point to Point Encryption MPPE is a type of link encryption meaning that data sent along this tunnel is encrypted used in PPTP Username Authenticates the tunnel that was created between the client and the server Password Enter a user password for authentication Confirm Password Enter the password again for confirmation Preshar...

Страница 74: ...tions and activity in chronological order and the IP address of remote and local endpoints on the tunnel Click Refresh to update the Event Log table to show any changes since the web page was last loaded Click Clear to clear the log table of its current contents Only the most recent data appears ...

Страница 75: ...lephone calls The Multimedia Terminal Adapter MTA supports basic telephone functions such as three way calling voice mail and fax transmissions MTA Status Page Displays the initialization status of the MTA MTA DHCP Page Displays the MTA DHCP lease information ...

Страница 76: ...B 11 MTA Pages 66 MTA QoS Page This page displays the MTA Quality of Service QoS parameters ...

Страница 77: ...B 11 MTA Pages 67 MTA Provisioning Page This page displays the MTA provisioning details about your SVG1501 VoIP telephone connection ...

Страница 78: ...B 11 MTA Pages 68 MTA Event Log Page This page displays the MTA Event Log information and diagnostic messages generated by the MTA for technicians ...

Страница 79: ...ed into the electrical outlet Check that the electrical outlet is working Press the RESET button Cannot send or receive data Note the status of the LEDs on the front panel and refer to Front Panel LEDs and Error Conditions to identify the error If you have cable TV check that the TV is working and the picture is clear If you cannot receive regular TV channels the data service will not function Che...

Страница 80: ...ity After resolving your problem be sure to re enable wireless security On the Wireless Access Control Page be sure the MAC address for each affected wireless client is correctly listed Slow wireless transmission speed with WPA enabled On the Wireless Primary Network Page check whether the WPA Encryption type is TKIP If all of your wireless clients support AES change the WPA Encryption to AES Fron...

Страница 81: ...e subject to separate end user license agreements from the manufacturers of such Software the Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3rd party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the P...

Страница 82: ...laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law This Lice...

Страница 83: ...4 U S A http www motorola com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office All other product or service names are the property of their respective owners 2009 Motorola Inc All rights reserved 567299 001 c 04 2009 ...

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