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SBG6782 DOCSIS 3.0 Wireless Gateway 

• User Guide

 

ii 

589054-001-a 

 

 

 

Do not cover the device or block the airflow to the device with any other objects. Keep the device away from 
excessive heat and humidity and keep the device free from vibration and dust. 

 

Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners 

directly on the device or use forced air to remove dust. 

 

For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to 

this device due to lightning and power surges. 

 

Upon c

ompletion of any service or repairs to this device, ask the service technician to perform safety checks 

to determine that the device is in safe operating condition. 

 

Do not open the device. Do not perform any servicing other than that contained in the installation and 
troubleshooting instructions. Refer all servicing to qualified service personnel. 

 

This device should not be used in an environment that exceeds 104º F (40º C). 

 

SAVE THE ABOVE INSTRUCTIONS 
 
Note to CATV System Installer

 — This reminder is provided to call the CATV system installer’s attention to 

Article 820.93 and 820.100 of the National Electric Code, which provides guidelines for proper grounding and, in 
particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as 

close to the point of cable entry as practical. 

FCC STATEMENTS 

FCC Interference Statement 

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful 

interference in a residential environment. This equipment generates, uses, and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to 

radio communications. However, there is no guarantee that interference will not occur in a particular 
installation. If this equipment does cause harmful interference to radio or television reception, which can be 
determined by turning the device off and on, the user is encouraged to try to correct the interference by one or 

more of the following measures: 

 

Reorient or relocate the receiving antenna. 

 

Increase the separation between the device and receiver. 

 

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 

 

Consult the dealer or an experienced radio/TV technician for help. 

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) 
This device may not cause harmful interference, and (2) This device must accept any interference received, 

including interference that may cause undesired operation. 

FCC CAUTION: 

Any changes or modifications not expressly approved by Motorola for compliance could void 

the user’s authority to operate the equipment.  

FCC Radiation Exposure Statement 

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To 

comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and 
any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).  
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except 

those already approved in this filing.  

DRAFT

Содержание SURFBoard SBG6782

Страница 1: ...User Guide Motorola SURFboard SBG6782 DOCSIS 3 0 Wireless Gateway D R A F T ...

Страница 2: ...ptation without written permission from Motorola Mobility LLC Motorola Mobility reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola Mobility to provide notification of such revision or change Motorola Mobility provides this guide without warranty of any kind implied or expressed including but not limited to the i...

Страница 3: ...on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard R...

Страница 4: ...gned to provide reasonable protection against harmful interference in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does...

Страница 5: ...au local LAN EL DÉCLARATION DE IC SUR L EXPOSITION AUX RAYONNEMENTS NOTE IMPORTANTE cet équipement est conforme aux limites d exposition aux rayonnements établies par IC pour un environnement non contrôlé Cet équipement doit être installé et utilisé de manière à maintenir une distance d au moins 20 cm entre la source de rayonnement et votre corps INDUSTRY CANADA IC STATEMENT This device complies w...

Страница 6: ...horized modification of the devices included with this product or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer Correction of the interference caused by such unauthorized modification substitution or attachment is the responsibility of the user The manufacturer and its authorized resellers or distributors are not liable for any damage or...

Страница 7: ...Connecting the Gateway to the Internet 7 Setting Up a Wireless Network Connection 9 Changing the Wireless Network Options on Your Computer 9 Using the WPS Pairing Button 9 Testing Your Wireless Network Connection 10 Troubleshooting 11 Solutions 11 Front Panel LED Icons and Error Conditions 12 Warranty Information 13 Tables Table 1 SBG6782 Package Contents 1 Table 2 SBG6782 Front Panel LED Icons 3 ...

Страница 8: ...a secure wireless network connection and managing your gateway and network configurations In the Box Before installing your new wireless gateway check that the following items are included in the box with the gateway If any items are missing please contact Motorola Broadband Technical Support at 1 877 466 8646 Table 1 SBG6782 Package Contents ITEM DESCRIPTION Power Cord Provides power to the gatew...

Страница 9: ...0 4 or higher ο UNIX ο Linux Contact Information For technical support additional Motorola product information please visit the Motorola Support website at www motorola com us support Motorola Broadband Technical Support is also available at 1 877 466 8646 When you call you will need the following information from the gateway product label located on the bottom of the gateway Gateway model number ...

Страница 10: ... description Not applicable icon does not flash Green Power is properly connected Scanning for a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels Scanning for an upstream send channel connection Green Non bonded upstream channel is connected Blue High speed Internet connection with bonded upst...

Страница 11: ...r Wi Fi enabled device on your network printer tablet laptop etc Amber Turns ON during the wireless pairing process LED turns green after five minutes Green Indicates MoCA activity in progress Green A MoCA enabled device is connected and running Indicates DOCSIS 3 0 operation high speed Internet access which may not be available in all locations Check with your service provider for availability in...

Страница 12: ...mber LED is ON Indicates a data transfer rate of less than one gigabit per second 2 MoCA 1 1 coaxial cable connector 3 100 240VAC Power connector Gateway Label The SBG6782 gateway product label is located on the bottom of the gateway It contains specific gateway ID information that may be needed when contacting your service provider To receive Internet access you may have to provide the MAC addres...

Страница 13: ...ake sure your computer is powered OFF Note The following procedure steps you through the wired Ethernet connection process to ensure the gateway is properly connected and your network access is working Upon successful completion you can proceed with the wireless setup See Connecting Your Wireless Devices for more information Figure 3 SBG6782 Connection Diagram 1 Check that a coaxial cable is conne...

Страница 14: ...n which will automatically launch a special website when you open a web browser 4 Once your gateway is provisioned open a web browser on your computer such as Internet Explorer Firefox Google Chrome or Safari 5 Type a valid URL for example www motorola com in the address bar and then click or press Enter If the web page did not open contact your service provider for assistance or proceed to Connec...

Страница 15: ...s automatically and Obtain DNS server address automatically 5 Click OK to save the TCP IP settings and close the Internet Protocol TCP IP Properties window 6 Step through to close the remaining windows and exit 7 To verify the IP address open a command prompt window using the Start button from the Taskbar on your desktop 8 Type ipconfig and press Enter to display the IP configuration 9 To renew th...

Страница 16: ...nnections Network Connections Wireless Network Connection to open Wireless Network Connection window 2 Scroll down and select the SBG6782 wireless network name SSID is listed on the gateway label Click the MOTOROLA wireless network name and then click Connect 3 Enter Network key code in the Network key Confirm network key fields listed as Wi Fi Security key on the gateway label 4 Click Connect to ...

Страница 17: ...led the SBG6782 using the wired Ethernet connection option disconnect the Ethernet cable from the rear of the gateway and your computer 2 Open a web browser on your computer such as Internet Explorer Firefox Google Chrome or Safari 3 Type a valid URL www motorola com in the address bar and click or press Enter If the web page did not open see Troubleshooting Solutions for more information or conta...

Страница 18: ... by a light switch If so disconnect and find another electrical outlet Cannot Send or Receive Data Check each end of the coaxial cable connection on the gateway and cable outlet Hand tighten if necessary Check the Ethernet cable to make sure it is properly connected to the gateway and computer On the front panel check the status of the LED icons and refer to Front Panel LED Icons and Error Conditi...

Страница 19: ...L OPERATION OFF Modem is not properly plugged into the electrical outlet Modem is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLASHING IP registration is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected OFF No connected device is ...

Страница 20: ...ervice Provider if you experience problems with this Product General Information The warranties described in this Section shall not apply i to any Product subjected to accident misuse neglect alteration Acts of God improper handling improper transport improper storage improper use or application improper installation improper testing or unauthorized repair or ii to cosmetic problems or defects whi...

Страница 21: ...Y EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL MOTOROLA S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT These matters are governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods Retail Purchaser...

Страница 22: ...Motorola Mobility LLC 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 589054 001 a 10 2012 D R A F T ...

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