Connectivity
Issues
I get a message: We are
having problems
accessing your Camera.
This could be due to the
lack of an internet
connection. Please wait
and try again later.
1. Please try again in a few
minutes. This could be due
to an issue with your
internet connection.
2. If the problem persists,
please restart your Pet
Camera to check if this fixes
the problem.
3. Please restart your Wireless
Router.
4. Rebooting your smart
phone/ smart device could
also resolve the problem.
Connectivity
Issues
I am not able to access my
Pet Camera.
Please check if the Pet Camera is
within Wi-Fi
®
range. If the LED
on your Pet Camera is flashing
slowly, please try to move the
Pet Camera closer to the router
for better Wi-Fi
®
connectivity
and try again.
Connectivity
Issues
Even though I am
accessing my Pet Camera
from the same Wi-Fi
®
network, my Pet Camera is
still shown as remote. I can
only access it for 5 minutes
at a time.
Please check your wireless
router settings. For example,
there is an option called Wireless
Isolation on Buffalo brand
routers. Please disable this
option.
Connectivity
Issues
I found interference
caused by my other
webcam devices.
Video streaming performance is
related to internet bandwidth,
especially if you have 2 or more
video streaming devices that are
working through the same
router.
40
Troubleshooting
ENGLIS
H
Features
The sound alert setting
threshold is not right.
You can adjust Sound Sensitivity
to trigger notifications under the
Pet Camera Settings menu. (See
Section 5.3)
Features
How many users can
access the Pet Camera at
one time?
If you are accessing in local
mode, two users are supported.
If there are more than two users,
all streaming will go through the
remote server. This allows for
unlimited user access to a single
Pet Camera at one time.
General
What are the supported
browsers for access from
my PC/ Mac
®
?
We recommend using Google
Chrome™ 24 or above.
However the following browsers
are also supported: Internet
Explorer 9.0
®
or above (for PC),
Safari
®
6.0 or above (for Mac) or
Firefox
®
18.0 or above (both PC
or Mac).
General
Which platforms are
supported for access to my
Pet Camera?
Minimum requirement:
Windows 7*
*Java browser plug-in needed
Mac OS version 10.7
Chrome™ version 24
Internet Explorer version 9
Safari version 6
Java™ version 7
Firefox version 18.0
Adobe Flash Player 15.0
Android™ 4.2 iPhone /iPad
iOS version 7.0
Troubleshooting
41