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Help
10. Help
Noise interference
• To avoid background noise or echoes, ensure that there is enough distance
between your device and the Pet Monitor.
• Use of other 2.4 GHz products, such as Bluetooth
®
systems or microwave
ovens, may cause interference with this product. Keep the Pet Monitor at
least 5 feet (1.5 meters) away from these types of products, or turn them off if
they appear to be causing interference.
Lost connection
• Check your Wi-Fi
®
settings. If necessary, reconnect your Wi-Fi
®
. Ensure that
the Pet Monitor is switched ON. Wait a few minutes to connect to the Wi-Fi
®
network.
If you forgot your password
If you do not remember your password, tap
Forgot Password
to submit your e- mail address. A new password will be sent to
your e-mail address immediately.
Troubleshooting
39
ENGLIS
H
11. Troubleshooting
Category
Problem Description /
Error
Solution
Account
I am not able to login even
after registration.
Please check your user name
and password.
Account
I receive an error message
saying: "Email ID is not
registered".
Please ensure that you have
registered an account with us.
Tap Create Account to create
an account.
Account
What do I do if I forget my
password?
Click on the "Forgot Password" link
on the website http://
www.hubbleconnected.com/
motorola/login/ OR on your
Android™ or iOS application.
An email will be sent to your
registered email address.
Account
I did not receive a new
password although I have
used the "Forgot
Password" option.
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in
getting your e-mail. Please
wait for a few minutes and
refresh your email account.
Camera
When I try to view the Pet
Monitor, I get a prompt for
Pet Camera firmware
upgrade. What should I
do?
Please upgrade your firmware.
This takes around 5 minutes. We
push upgrades from time to time
to improve Pet Camera features.