created by: Pro. Q.C. Systems Design Limited
ENGLISH
Help
38
Help
39
General
I am not able to
access my cameras
on Internet Explorer
®
.
I am using Internet
Explorer
®
version 6
OR version 7.
You need to be on Internet
Explorer
®
version 8.0 or above.
Please upgrade your browser.
You can also use Google
Chrome
™
to access.
Setting Up
When I am using an
iOS device to setup
the camera for first
time use, in the step
where I try to connect
to Camera-XXXXXX
in the Wi-Fi settings,
I get an error saying
“Cannot connect to
Camera-=XXXXXX”.
This is a known issue for some
iOS users. Please try to connect
again.
General
How do I find
information on which
version of APP I am
running?
When you are viewing your
camera, you can tap on the
GEAR icon to go to the camera
settings page. Select the
Information option to view the
APP and Camera versions.
Features
What does the
message
“PAN TILT disabled
because of network
speed” mean?
When your network speed is low,
the PAN and TILT is disabled.
You can see the message on
the application screen when this
occurs.
General
I am having problems
accessing my
camera from Internet
Explorer. What
should I do?
The following links take you to
the troubleshooting guide for
Internet Explorer related issues.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavaie
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledie
General
I am having problems
accessing my
camera from Google
Chrome
™
. What
should I do?
The following links take you to
the troubleshooting guide for
Google Chrome
™
related issues.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavach
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledch
General
I am having problems
accessing my camera
from Safari on Mac
®
.
What should I do?
The following links take you to
the troubleshooting guide for
Safari on Mac
®
.
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledsf
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavasf
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19/08/2013 3:41 PM