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Software License & Warranty •
Motorola SURFboard • User Guide
26
Warranty Information
SURFboard SBG6580 Wi-Fi Cable Modem Gateway
Home & Networks Mobility (“Motorola”)
Retail Purchasers
: If you purchased this Product directly from Motorola or from an authorized Motorola retail
reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software, will be
free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on
which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the
Software will perform substantially as described in its documentation. This Limited Warranty to you, the original end
user customer, continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days from
the date of purchase from Motorola or an authorized Motorola reseller, and (B) for the Product (excluding Software), for
a period of one (1) year from the date of purchase from Motorola or from an authorized Motorola reseller. To take
advantage of this Limited Warranty or to obtain technical support, you must call the Motorola toll-free phone number 1-
877-466-8646. Motorola’s sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or
replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be made within
the applicable Warranty Period.
Cable Operator or Service Provider Arrangements.
If you did not purchase this Product directly from Motorola or
from a Motorola authorized retail reseller, Motorola does not warrant this Product to you, the end-user. A limited
warranty for this Product (including Software) may have been provided to your cable operator or Internet Service
Provider (“Service Provider”) from whom you obtained the Product. Please contact your Service Provider if you
experience problems with this Product.
General Information. The warranties described in this Section shall not apply: (i) to any Product subjected to accident,
misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or
application, improper installation, improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which
result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product.
Motorola’s warranties apply only to a Product that is manufactured by Motorola and identified by Motorola owned
trademark, trade name or product identification logos affixed to the Product. Motorola does not warrant to you, the end
user, or to anyone else that the Software will perform error free or without bugs. MOTOROLA IS NOT RESPONSIBLE
FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS
SECTION (“WARRANTY INFORMATION”), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT,
EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM
COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not
apply to you.
What additional provisions should I be aware of? Because it is impossible for Motorola to know the purposes for
which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the
selection of the Product for its installation and use. While every reasonable effort has been made to insure that you
will receive a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will
meet your requirements or that the operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT
RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER
SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR
DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in
connection with this Product, whether made or suffered by you or another person and whether based in contract or tort.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL,
SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY
TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY,
EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA’S
LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.
