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GETTING STARTED

370/

470

Troubleshooting

TROUBLESHOOTING

You may encounter error messages under certain conditions. For
descriptions of the error messages refer toTable 2. Before
contacting your service provider, note the message and the
conditions under which it appeared.

Table 2:

Error Messages

Message Description

Invalid Entry

The entered number is not
valid.

Target Not Available

The targeted unit of your call
is either busy, out-of-range, or
turned off. Please try again
later.

Target Not Authorized

The targeted unit of your call
has not purchased this
service.

Network Trouble

The network is experiencing
difficulty. Please try again
later.

Service Out of Order

This service is temporarily
not available. Please try again
later.

Target Busy in Private

The targeted unit that you
are trying to contact is busy in
a Private Call.

Service Restricted

This service has been
restricted by your service
provider or it has not been
purchased.

Service Not Available

This feature is not available
on the current network.

Содержание r370

Страница 1: ...GETTING STARTED r370 r470 0 r370 r470 Handheld Portable ...

Страница 2: ...5 Powering On 6 Powering Off 6 Mode 7 Menu 8 Menu Options 8 Selecting 8 Scrolling 8 GROUP CALL Making a Group Call 9 Changing Talkgroups 9 Receiving a Group Call 10 Area Selection 10 Group Private Speaker 10 PRIVATE CALL Making a Private Call 11 Direct Entry Method 11 Scroll Method 11 Alpha Method 11 Receiving a Private Call 12 Call Alert 12 Sending a Call Alert 12 Receiving a Call Alert 12 Privat...

Страница 3: ...onditional Call Forwarding 18 Call Waiting 18 Call Hold 19 Recall Edit Your Own Phone 19 Phone List Programming 20 Additional Phone Information 21 Burst DTMF Dial and Overdial 21 Call Forward Recall Rcl 21 Microphone Muting Unmuting 22 One Minute Beep 22 MESSAGING SERVICES Message Mail 23 Receiving New Message Mail 23 Retrieving Stored Unread Mail 23 Saving Erasing Mail 24 Auto Call Back 24 Messag...

Страница 4: ...s Message Function 40 Selecting a Status Message with Direct Entry 40 Selecting a Status Message Using Memory Scroll 41 Selecting a Target by Direct Entry 41 Selecting a Target by Memory Scroll 41 Selecting a Target by Alpha Search 42 Sending a Status Message 42 Exiting the Status Message Function 43 Receiving a Status Message 43 ID List Programming 43 Isolated Site Operation 44 Entering ISO 44 In...

Страница 5: ...n the r470 are described in the Advanced Features r470 section We describe these features as they were set up by Motorola Addi tionally your service provider may offer 9 6 4 8 kbs Fax and data support For information on the data functionality of your r470 please refer to the Circuit Data User s Guide publication num ber 68P81084C18 Your service provider and your organization may have customized yo...

Страница 6: ...TUV 6 END Pwr 1 Antenna 2 Earpiece 3 Alphanumeric Display 4 Option Keys 5 Scroll Keys 6 SEND Key 7 Mode Key 16a r370 Group Private Speaker Key 16b r470 Orange Emergency Button 8 Microphone 14 Push To Talk PTT Button 13 MENU Key 12 LED 15 Volume Control Keys 11 Power END Key 10 Alphanumeric Keypad 9 Speaker Introduction ...

Страница 7: ...hone Speak into during communications 9 Speaker Used to listen to high audio Group and Private conver sations 10 Alphanumeric Keypad Used to enter telephone numbers Pri vate Call IDs and alpha numeric characters 11 Power END Key Used to turn the portable on and off and to end phone calls 12 LED Indicates the service state See page 6 for description of states 13 MENU Key Lets you scroll through the...

Страница 8: ...Attaching Your Battery Attach the charged battery to your portable by aligning the battery with the engraved arrows on the portable Slide the battery upward until you hear an audible click Detaching Your Battery To detach the battery pull back on the release button near the top of the battery and slide battery downward ANTENNA Installing Your Antenna Turn your unit off before installing or removin...

Страница 9: ...bars show full charge The indicator will flash when you have less than five minutes of talk time Voice Mail Indicates that unplayed messages are waiting in your voice mail box New Message Mail Indicates that you have new text messages in your mail box Unread Message Mail Indicates that you have unread Message Mail Silent Ringer Indicates that the phone ringer volume is off Call Forward Shows that ...

Страница 10: ...icator will flash green and the Phone Ready message will be displayed You can now place and receive Phone Group and Private calls If the unit cannot register on the system the LED indicator will flash red The unit will continue to attempt registration approxi mately every two minutes as long as you keep the unit on POWERING OFF Press and hold until you hear an audible beep and the mes sage Powerin...

Страница 11: ...Re e e ea a a ad d d dy y y y S S S Sp p p pd d d d M M M Ma a a ai i i il l l l G G G Gr r r ro o o ou u u up p p p R R R Re e e ea a a ad d d dy y y y 1 1 1 1 P P P Pl l l lu u u um m m mb b b be e e er r r rs s s s S S S S O O O Of f f ff f f f S S S St t t ts s s s G G G Gr r r ro o o ou u u up p p p R R R Re e e ea a a ad d d dy y y y P P P Pl l l lu u u um m m mb b b be e e er r r rs s s s A...

Страница 12: ...the displayed menu option that you wish to select Scrolling Use the key to scroll through the features in each mode The menu options appear in pairs with the exception of Wait in Phone Mode Group Mode Menu Options Area Mail S Off Sts Alert Prgm Area Mail Alert Prgm Private Mode Menu Options Alert Mail Alert Mail Alpha Prgm Alpha Prgm Sts Phone Mode Menu Options Spd Mail Forwd Alpha Memo Prgm Wait ...

Страница 13: ...example 2 To initiate the call to this talkgroup press and hold the PTT Push to Talk button Wait for the chirp sound and then speak into the microphone 3 Release the PTT to listen CHANGING TALKGROUPS You may change talkgroups to reach talkgroups other than the one that is active Your portable can store up to 30 pre defined talkgroups 1 From the Group Call mode press or to select the talkgroup You ...

Страница 14: ... your display Additionally for the r470 press until you see Area 2 Press under Area 3 Press or to scroll through the targeted areas specified by your local service provider You can also select the talkgroup by the direct entry method 4 Press under Ok to select the targeted area The area selected will appear on the last line of your display Your unit will remain in the area setting that you choose ...

Страница 15: ...TT Push To Talk button wait for the chirp and then speak into the microphone Scroll Method 1 Press or to select the person with whom you want to have a Private Call 2 Press and hold the PTT Push To Talk button and speak into the microphone Alpha Method 1 Press the key until you see the Alpha menu option on the last line of your display 2 Press the key under Alpha 3 Press the numeric key with the f...

Страница 16: ...e Alert on your display 2 Press under Alert 3 Press or to scroll to the person to whom you want to send the Call Alert You may also select the person by using Alpha Search or by entering the numeric ID 4 Press the PTT to send the Call Alert Receiving a Call Alert When you receive a Call Alert you will hear a recurring tone and see a message on your display 1 Press the PTT to return the Call Alert ...

Страница 17: ...adio ID up to 5 digits and press under Store 4 Enter the name or alias you want associated with this radio ID and press under Store Press the number key once for the first letter associated with the key 2 A For the second letter of the key press the key twice 2 B For the third letter of the key press the number key three times 2 C For the number of the key press the number key four times 2 2 For k...

Страница 18: ...GETTING STARTED r370 r470 14 ...

Страница 19: ...an make a phone call by dialing the number using the keypad If you make a mistake use the key You can return to the Phone Ready mode at any time by press ing the option key under the word Cancl 2 Press to place the call 3 Press to hang up Scroll Method 1 Press the scroll keys or to scroll backwards or forwards through the stored list of numbers names 2 Press to place the call 3 Press to hang up Mo...

Страница 20: ...first letter of the name 4 Press or to scroll through the list 5 Press to place the call 6 Press to hang up AUTOMATIC REDIAL If you encounter a System Busy Try Later message press and your portable will automatically attempt to redial the number You will hear a ring tone when the call is successful LAST NUMBER REDIAL If you want to redial the last number simply press RECEIVING A PHONE CALL 1 Press...

Страница 21: ... information Unconditional Call Forwarding 1 Within Phone Mode press until you see Forwd on the last line of your display 2 Press under Forwd 3 Select the number where you want your calls forwarded 4 Press under On 5 After the Please Wait message on your display press under Exit Notice that the Call Forward icon appears on your dis play when Call Forwarding is enabled MENU P P P Ph h h ho o o on n...

Страница 22: ... 2 Press until you see Busy and NoAns on the last line of your display Press again to see NoRch 3 Press or under the desired option 4 Select the number where you want your calls forwarded 5 Press under On 6 Press under Exit CALL WAITING Call Waiting lets you answer an incoming call if you are on the phone Call Waiting is On unless you turn it off for a particular call 1 You will hear a tone to ale...

Страница 23: ...ing the initial call on hold 1 Press under Hold on your display to place a call on hold 2 Press under Hold again to remove the call from hold RECALL EDIT YOUR OWN PHONE NUMBER 1 To recall the phone number of your unit press 2 To edit your phone number press under Edit and then enter the new number using the keypad If you make a mis take in entering the number press under Cancl 3 Press under Store ...

Страница 24: ...you want associated with this number and press under Store Press the number key once for the first letter associated with the key 2 A For the second letter of the key press the key twice 2 B For the third letter of the key press the number key three times 2 C For the number of the key press the number key four times 2 2 For keys with four letters press the key five times Press the scroll keys to m...

Страница 25: ...ys the phone number to where your calls are forwarded This feature is helpful if you have multiple numbers to where you forward calls you are roam ing changing service providers or you have just experienced net work trouble To recall from Phone mode press until you see Forwd on the last line of your display Press again until you see Rcl on the last line of your display Press under Rcl Your Call Fo...

Страница 26: ... as an option on the last line on your display Press under Mute to mute the micro phone To un mute the microphone press under Mute again One Minute Beep This feature can save you money if you are monitoring the length of your phone calls One Minute Beep provides you a short tone ten seconds before every minute of air time usage during phone calls To activate One Minute Beep press and then press un...

Страница 27: ...ible alert Press under Now to read your new mail immediately Press under Later to postpone reading your mail and to clear the display The icon will discontinue flashing but will remain on your display to remind you that you have unread messages Retrieving Stored Unread Mail You may access postponed or saved Message Mail from any mode 1 Press under Mail 2 Press under Mesg A status screen showing th...

Страница 28: ...L BACK Your portable provides a way to easily respond to numeric pages and text messages containing a call back number To automati cally dial a number contained within a Message Mail press the key MESSAGE FULL If all 16 message registers are full your portable will display the message Mail Waiting Memory Full No new Message Mail can be received until saved or unread messages are erased SEND Messag...

Страница 29: ...e Mail Waiting To retrieve your voice mail immediately press under Dial This will automatically place a call to your voice mailbox To clear your display press under Exit Viewing Voice Mail Status You may view the status of messages in your voice mailbox at anytime 1 Press under Mail from any mode 2 Press under Voice 3 The display will show the number of New messages and the Total number of message...

Страница 30: ...GETTING STARTED r370 r470 26 ...

Страница 31: ...t is known You may use a shortcut method of entering the Programming Menu by pressing then the number of the Programming Menu Option See Table 1 Table 1 No Feature Function 1 Own Phone Number Displays the telephone number of your portable 3 Mail Notification Display Set On to Enable you to see the New Mail message icon that is displayed with incoming voice or Message Mail 4 Manual Lock Disables ke...

Страница 32: ...ent Group Mode Silences all incoming Group Call Alerts and voice activity 10 Last Call Timer Displays duration of the most recent phone call 11 Automatic Display Timer Set ON to automatically display the Last Call Timer at the end of each phone call 12 Resettable Timer Displays cumulative airtime of all phone calls since last reset 13 Total Call Timer Displays cumulative airtime of all phone calls...

Страница 33: ... Erase name tag identifiers for up to 50 targeted areas 24 Mode ID List Pro gramming r470 Add Edit Erase up to 30 pre programmed Talk group Modes identified with numbers 1 255 25 Status Message List Programming r470 Add Edit Erase name tag identifiers for up to 10 sta tus messages 30 Ringer Volume Set default ringer volume using the volume control keys or lower the volume to silence the ringer 31 ...

Страница 34: ...Set Tone Turn speaker volume set tones on or off 37 Group Private Speaker r470 Set On to enable the speaker for Group and Pri vate calls 40 Change Passcode Change your secret 4 digit passcode from initial setting of 0000 You will need your old passcode to change the setting to a new number Note Passcode entry is required to unlock your unit after Auto Lock or Manual Lock is turned On 41 Feature Re...

Страница 35: ...vice provider for information 51 Preferred Network ID Edit the pre programmed Network ID list and select roaming options 60 Set Baud Rate r470 Set the modem baud rate between the radio and the PC for circuit data See Circuit Data User s Guide publication number 68P81084C18 61 Data Ringer Vol ume r470 Set default data ringer vol ume using the volume con trol keys See Circuit Data User s Guide publi...

Страница 36: ...GETTING STARTED r370 r470 32 ...

Страница 37: ... can be named aliased however Talkgroup Modes cannot be aliased The Scan feature is set to ON but the user has the capability of disabling Scan through an option key The unit will store the last Scan setting and power on with that setting Entering Group Mode Press the key to power on your unit Press to enter Group Mode Two different Talkgroup Modes are displayed below The Pri mary Talkgroup is ind...

Страница 38: ...ectricians talkgroup He has also selected Electri cians as his Primary Talkgroup for Talk group 3 but he has no alias for his talkgroup so the Talkgroup number TG ID is displayed Fred s PTT ID is dis played on the third line Example Julie joins the call and the unit updates the alias to indicate active Sec ondary Talkgroup Mode 1 Secondary Talkgroup 3 Fred s PTT ID is displayed on the third line G...

Страница 39: ...u up p p p R R R Re e e ea a a ad d d dy y y y 1 1 1 1 E E E El l l le e e ec c c ct t t tr r r ri i i ic c c ci i i ia a a a S S S S O O O Of f f ff f f f S S S St t t ts s s s Julie s Display G G G Gr r r ro o o ou u u up p p p R R R Re e e ea a a ad d d dy y y y 3 3 3 3 E E E El l l le e e ec c c ct t t tr r r ri i i ic c c ci i i ia a a a I I I ID D D D J J J Ju u u ul l l li i i ie e e e S S ...

Страница 40: ...filiation is complete If you selected the Talkgroup Mode by pressing the PTT button you will initiate a call on your Pri mary Talkgroup G G G Gr r r ro o o ou u u up p p p R R R Re e e ea a a ad d d dy y y y 1 1 1 18 8 8 8 E E E En n n ng g g gi i i in n n ne e e ee e e er r r rs s s s S S S Sc c c ca a a an n n n S S S St t t ts s s s G G G Gr r r ro o o ou u u up p p p R R R Re e e ea a a ad d d...

Страница 41: ...kgroup Modes 1 Press Press and hold this key to Auto Scroll through your lists more quickly 2 Press the PTT button or the Ok option key Note To transmit press the PTT to listen only press Ok G G G Gr r r ro o o ou u u up p p p R R R Re e e ea a a ad d d dy y y y M M M Mo o o od d d de e e e 1 1 1 18 8 8 8 C C C Ca a a an n n nc c c cl l l l O O O Ok k k k Advanced Features ...

Страница 42: ...rgency call press and hold the Emergency Button for 3 seconds The portable will return to the last selected talkgroup The initiator cannot exit the emergency call without first can celling the emergency call Cancelling an Emergency Group Call Press the Emergency Button until the unit generates an Emer gency Call Cancel tone This tone indicates the cancellation has occurred The display will return ...

Страница 43: ...lank when the receiving unit initiates a trans mission Receiver Operations During an Emergency Call Other members of the Emergency Group Call can leave the emergency call and change modes phone group private while involved in the call While listening to the emergency call the receiving unit will not receive phone calls Call Alerts Message Mails Status Messages Private Calls or other group calls fo...

Страница 44: ...ssfully sent status 2 Press Option Exit to return to either the Group or Private mode Press Option Targt to go to the Target ID selection screen Selecting a Status Message with Direct Entry Direct Entry allows you to use the keypad to select the message you want to send Enter any number from 1 255 to select a Sta tus Message The number can correspond to one of 10 pre pro grammed alphanumeric statu...

Страница 45: ...ory Scroll You can select a target by scrolling through the portable IDs or aliases by using the keys 1 Press the key until you find the person to whom you want to send the message 2 Press Ok 3 Press the PTT The display shows the message that has been sent S S S St t t ts s s s M M M Me e e es s s ss s s sa a a ag g g ge e e e A A A At t t t L L L Lu u u un n n nc c c ch h h h C C C Ca a a an n n ...

Страница 46: ... ID press the PTT to send the message Two high pitched tones will be heard during transmission If successful two high pitched tones will be heard to indicate the message was suc cessfully delivered to the target portable If unsuccessful an alert tone will be heard to indicate that the targeted unit is busy out of range or turned off In either case the portable will return to the status screen afte...

Страница 47: ...nly press any key except or the Clear option key All calls remain blocked until this message is cleared ID List Programming Feature menu 25 allows you to program 10 status messages each up to 12 charac ters long Mode S S S St t t ts s s s K K K Ke e e el l l ll l l ly y y y A A A At t t t L L L Lu u u un n n nc c c ch h h h C C C Cl l l le e e ea a a ar r r r Mode 2 2 2 25 5 5 5 S S S St t t ts s ...

Страница 48: ...ll entered the ISO state Entering ISO The portable will enter the ISO state when its cell becomes iso lated from the network assuming the portable has no available neighbor cells It will display one of the following screens The LED indicator is off in ISO unless the unit is transmitting While transmitting the LED will be green Phone Mode Group Call Mode P P P Ph h h ho o o on n n ne e e e I I I Is...

Страница 49: ...y Exiting ISO When the cell returns to normal operation the unit will revert back to standard operation The green LED indicator will resume blinking If the unit goes out of range of the ISO cell and has no available neighbor cells the unit will go out of service P P P Pr r r rv v v vt t t t I I I Is s s so o o of f f ft t t t J J J Ju u u ul l l li i i ie e e e A A A Al l l le e e er r r rt t t t ...

Страница 50: ...operation is limited to group calls only any attempts to communicate in other modes phone private alert status will result in a Service Not Available message How ever all other functions memory scroll direct entry feature menu programming etc are still operable Advanced Features ...

Страница 51: ...ed unit of your call is either busy out of range or turned off Please try again later Target Not Authorized The targeted unit of your call has not purchased this service Network Trouble The network is experiencing difficulty Please try again later Service Out of Order This service is temporarily not available Please try again later Target Busy in Private The targeted unit that you are trying to co...

Страница 52: ...turned on Please Try Again A general error has occurred Self Check Error A fault has been detected with your portable Should this error recur note the error code and contact your service provider Self Check Fail An operational fault has been detected with your portable Turn your portable off and contact your service provider immediately Table 2 Error Messages Message Description Troubleshooting Tr...

Страница 53: ...in Report and Order FCC 96 326 adopted an updated safety standard for human exposure to radio frequency electromagnetic energy emitted by FCC regu lated transmitters In addition the International Commission on Non Ionizing Radiation Protection ICNRP has established standards containing RF exposure guidelines Motorola iDEN products comply with these standards Efficient Radio Operation The following...

Страница 54: ... external RF energy Your physician may be able to assist you in obtaining this information Turn your radio off in health care facilities when any regulations posted in the area instruct you to do so Hospitals and health care facilities may be using equipment that is sensitive to external RF energy Interference to Other Electronic Devices RF energy may affect improperly or inadequately shielded ele...

Страница 55: ...r pocket purse or other container To protect against a short circuit when the battery is detached from the phone keep the battery in the insulated pro tective case provided with the battery C a u t i o n When using the phone while driving please give full attention to driving and to the road use hands free operation if available and pull off the road and park before making or answering a call if d...

Страница 56: ...r an explosion Areas with a potentially explosive atmosphere are often but not always clearly marked They include areas such as below deck on boats fuel or chemical transfer or storage facilities and areas where the air contains chemicals or parti cles such as grain dust or metal powders Do not transport or store flammable gas liquid or explosives in the compartment of your vehi cle which contains...

Страница 57: ...s work W A R N I N G An air bag inflates with great force DO NOT place objects including communication equip ment in the area over the air bag or in the air bag deployment area If the communication equipment is improperly installed and the air bag inflates this could cause serious injury Installation of vehicle communication equip ment should be performed by a professional installer technician qua...

Страница 58: ...GETTING STARTED r370 r470 54 ...

Страница 59: ...nt Identifier IMEI _____________________________ Personal Radio ID _____________________________ Phone Number _____________________________ Date Purchased ______________ Dealer Telephone Number _______________________ Customer Service Number _______________________ ...

Страница 60: ...GETTING STARTED r370 r470 56 RADIO ID DIRECTORY TALKGROUP ID DIRECTORY Radio ID Name 1 2 3 4 5 6 7 8 9 Radio ID Name 1 2 3 4 5 6 7 8 9 ...

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