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27
ENGLISH
Help
Connec-
tivity
Issues
Even though I
am accessing my
Camera from the
same
Wi-Fi® network,
I still find my
Camera is shown
as remote. I can
only access it for 5
minutes at a time.
Please check your wireless
router settings. For example,
for Buffalo brand routers there
is an option called Wireless
Isolation. Please disable this
option.
Camera
When I try to
view the Camera,
I get a prompt for
Camera firmware
upgrade. What
should I do?
Please upgrade your firmware.
This takes around 5 minutes.
We push upgrades from
time to time to improve the
Camera features.
General
Which platforms
are supported
for accessing my
Camera?
Minimum requirement:
Windows® 7*
*Java browser plug-in needed
Mac OS® version 10.7
Chrome™ version 24
Internet Explorer® version 9
Safari® version 6
Java™ version 7
Firefox® version 18.0
Adobe® Flash® Player 15.0
Android™ 4.4.2
iPhone®/iPad® iOS version 9.0
General
I do not hear any
sound when I
am accessing a
remote Camera.
You can tap on the speaker
icon in the video stream
screen to hear audio. By
default the audio is not ON
when you are accessing a
remote Camera.