Problems with Gmail
For help with Gmail, read
Google's troubleshooting information
.
Problems with app you installed
After each step, check to see if the issue is fixed:
1.
Check for
to the app.
2.
If you can open the app, touch
or >
Help
and look for troubleshooting information.
3.
4.
Go to the developer's website for support.
a.
the Play Store app.
b.
Touch
>
My apps & games
.
c.
Touch the app and swipe down to see a link to the website.
Messaging problems
messages, try the following:
1.
Check for
to your messaging app.
2.
is available for your phone.
3.
Turn your phone off and then on again.
4.
If the problem persists, follow the steps below for specific problems. After each troubleshooting step, check to
see if your issue is fixed.
Red ! on text message
If you see
, your text message was not sent.
1.
Check your signal strength:
•
Weak signal from your cellular provider is a common cause of unsent messages. In the
, see
how many bars your network connection has. If you see only one or two bars, change locations to
improve your signal strength, particularly if you are indoors.
2.
Open the conversation and
Can't hear notifications
1.
Adjust your
.
2.
If you're using a third-party launcher, try
to the Moto launcher. If this fixes the issue, find an
alternative launcher to use.
Can't send or receive messages
1.
Change your preferred network to
Global
.
Fix a problem : App issues
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