C - 4 MK3100 MicroKiosk for Windows Embedded Compact 7 Product Reference Guide
If problems still occur, see
MK3100 Version Information on page C-5
for system information before calling for
service help.
The wireless MK3100 does not
retain its WEP Key encryption after
a reboot
Encryption keys not
saved in
Spectrum24.reg.
Set encryption keys using Mobile
Companion, then select
Start > Tools > Save
Spectrum24
to save them to
Spectrum24.reg.
Check communication parameter settings.
Open a command window using
Start >
Programs > Command
and type
ipconfig
to
list the status of all radio and Ethernet
interfaces.
The Mobile Companion icon does
not appear in the task tray
The radio software is not
present in the \platform
folder.
Verify presence of radio software or re-install
\Platform partition software.
When downloading files to the
MK3100 from a .zip file using
ActiveSync, a message displays
indicating there is not enough free
disk space to copy the application
Files cannot download
directly from a .zip file.
Extract/unzip the files to the host computer,
then transfer the unzipped files to the
MK3100 using ActiveSync.
When downloading a large file over
Ethernet, IE issues an insufficient
memory message
For some file types, IE
requires free RAM
equivalent to twice the
file's size.
This is an IE limitation.
When upgrading using a microSD
card, the MK3100 cannot find files
on the card
The microSD card is
absent, corrupt, or not
supported.
Replace the microSD card. The MK3100
supports up to a 32 GB microSD card.
Flash file system is corrupt
Reset or power loss
during write to file
system.
Format file system partition using
Start >
Settings > Control Panel > Storage Manager
,
and re-install partition data.
Copying large amount of files from
PC card to the application folder
fails with error "Access is denied"
Archive bit of the folder
properties set.
Clear the archive bit of folder properties.
When using SaveConfig to save
settings and cycling power before
the Save Complete message
appears, the device does not boot
properly.
Similarly, when using C API to save
configurations, the device does not
boot properly.
Corrupt mkconfig.reg file.
Use ActiveSync to delete the existing
mkconfig.reg file or use Monitor to repartition
the Application partition.
Table C-1
Troubleshooting (Continued)
Problem
Possible Causes
Possible Solutions
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