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Troubleshooting
8. Troubleshooting
Problem
Category
Problem
Description / Error
Solution
Account
I am unable to login
even after
registration.
Please check your user name
and password.
Account
What do I do if I
forget my
password?
Click on the "Forgot Password"
link on https://
app.hubbleconnected.com/
#lostpassword OR on your
Android™ or iOS application. An
e-mail will be sent to your
registered e-mail address.
Account
I am unable to
receive a new
password although I
have used the
"Forgot password"
option.
1.
The e-mail might have been
sent to your Junk Mail
Folder. Please check your
Junk Mail Folder.
2.
There might be a delay in
getting your e-mail. Please
wait a few minutes and
refresh your e-mail account.
Account
I receive an error
message saying: "E-
mail ID is not
registered".
Please ensure that you have
registered with us. Tap
SIGN UP
to create an account.
Connectivity
Issues
I get a message: We
are having problems
accessing your
Device. This could
be due to the lack of
an internet
connection. Please
wait and try again
later.
1.
Please try again in a few
minutes. This could be
because of any issue with
your internet connection.
2.
If the problem remains,
please restart your Device to
check if this fixes the
problem.
3.
Please restart your Wireless
Router.
