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68P09292A81-B

6-1

JUN 2008

 

Troubleshooting

6

Chapter 6: Troubleshooting

Power

• Check that the AC power adapter is properly plugged into the electrical outlet and 

into the Desktop CPE.

• Check that the electrical outlet is working.

A Computer Cannot Log On to the CPE

Check that the Ethernet cable is properly connected to the Desktop CPE unit and the 
computer.

Cannot Connect to the Internet

• Check the Desktop CPE connection status from the Web Interface, refer to the 

Connection Status section to verify the connection status.

• If the Desktop CPE connection is down, and the gateway has not received an IP for 

5 minutes to 10 minutes:

-  Re-Run the Setup Wizard.
-  If the Setup Wizard does not help, then reset the Desktop CPE using the reset 

button. 

Additional Troubleshooting Help

Contact your service provider for additional help.

Содержание CPEi 750 Series

Страница 1: ...User Manual User Manual CPEi 750 Series ...

Страница 2: ... 2 2 Setup Wizard and Authentication 2 3 Chapter 3 Basic Configuration Personalize Menu 3 1 Password Tab 3 2 Device Time Tab 3 2 Device Name Tab 3 2 Restore Factory Settings Tab 3 3 Internet Menu 3 3 WiMAX Security Tab 3 4 Firewall Tab 3 4 Dynamic DNS Tab 3 5 Status Menu 3 5 Telephony Menu 3 6 Chapter 4 Advanced Configuration Port Forwarding Menu 4 1 Forwarding Tab 4 2 Local Address Menu 4 2 DHCP ...

Страница 3: ...Safety and Legal Information This Product complies with the following RF energy exposure standards and guidelines 7 1 RF Exposure Compliance Guidelines and Operating Instructions 7 1 FCC Regulatory Information 7 1 Industry Canada Statement 7 2 EU Declaration of Conformity 7 3 Caring for the Environment 7 3 Disposal of Motorola Equipment in EU Countries 7 4 Disposal of Motorola Networks Equipment i...

Страница 4: ... Convenience with easy plug and play functionality Compact design Control remote management capability allows easy detection and authentication once the unit is set up VoIP two RJ11 ports allow for Voice over IP calls using your CPEi 750 The features and the physical appearance of your Desktop CPEi device may differ slightly from the illustration Figure 1 1 CPEi 750 For the most recent documentati...

Страница 5: ...le 1 1 LED Indicator Interface LED Status Signal Strength Full WiMAX Signal Strength is detected when all WiMAX Signal Strength LEDs are lit All WiMAX Signal Strength LEDs are off very low signal detected One to two WiMAX Signal Strength LEDs are lit low signal detected Three to five WiMAX Signal Strength LEDs are lit high signal detected WAN WiMAX While acquiring access to the WiMAX Network All W...

Страница 6: ...Operating temperature for this unit is 0 40 C 32 104 F Table 1 2 Port Descriptions Port Port Description Ethernet Ethernet Port Power AC Power Connector Reset Hardware Reset Button A paperclip is recommended for accessing this button Phone Line 1 RJ 11 port for use with VoIP Phone Line 2 RJ 11 port for use with VoIP ...

Страница 7: ...1 4 68P09292A81 B JUN 2008 1 Desktop CPEi 750 User Guide ...

Страница 8: ...hing the power cord or powering up the unit Stand the CPE on a flat surface Plug the power adapter into the power connector on the back of the unit Plug the AC power cord into an AC outlet Plug one end of the Ethernet cable into the Ethernet connector on the back of the unit Plug the other end of the Ethernet cable into the Ethernet connector of your computer To use VoIP functionality of the phone...

Страница 9: ...Area connection of your Internet Protocol TCP IP properties Refer to the chapter titled Configuring TCP IP for additional information Logging in to the CPE Use the following procedure to log into the Desktop CPE 1 On a computer that is connected to the Desktop CPE open a web browser 2 In the Address or Location field type http mywimax and press ENTER to display the login screen Include the period ...

Страница 10: ...e network and CPE device Passwords are case sensitive To change your password Ensure the Enable Login Password Protection box is checked Enter a New Login Password in the box Passwords can be no more than 20 characters in length Re type your new password in the Confirm New Login Password box Click Next If you forget your password you can reset it back to the default motorola password To reset the ...

Страница 11: ...If you are unsure of the Authentication Method select EAP TLS which is the default and click the Next button Step 4 Account The Account tab allows you to manage Voice over IP VoIP related services Please consult with your telephony service provider for these settings Click the Apply button when finished Congratulations You have now completed the setup of your WiMAX connection Click OK on the Congr...

Страница 12: ...68P09292A81 B 2 5 JUN 2008 Installation 2 Figure 2 2 Status Screen Restart Button Figure 2 3 Restart Button ...

Страница 13: ...2 6 68P09292A81 B JUN 2008 2 Installation ...

Страница 14: ...er on your home network To log in type the device name in the address bar on your computer The default device name is mywimax This section describes the PERSONALIZE INTERNET and STATUS Menus that are available Personalize Menu The Personalize menu provides the following tabs Password Device Time Device Name Restore Factory Settings Figure 3 1 Personalize Menu ...

Страница 15: ...r CPE device Be sure to click the Apply button when finished Table 3 1 Password Tab Field or Button Description Enable Login Password Protection Checking this box requires login password protection New Login Password Enter your new password here Maximum 20 characters Passwords are case sensitive Confirm New Login Password Re enter your new password here exactly as entered in the previous step Tabl...

Страница 16: ...tton if you are sure that you want to reset factory settings Internet Menu The Internet menu provides the following tabs WiMAX Security Internet Protocol Firewall Dynamic DNS Figure 3 2 Internet Menu Table 3 4 Restore Factory Settings Tab Field or Button Description Restore Factory Settings Checking this box restores the CPE to factory default settings The device restarts when you click Apply ...

Страница 17: ...network from unauthorized access It also helps to manage authorized access from the internet to your CPE Table 3 5 WiMAX Security Tab Field or Button Description Authentication Method Drop down box allows you to select either EAP TLS default or EAP TTLS MS CHAPv2 User Name EAP TTLS MS CHAPv2 only Enter the User Name supplied by your service provider Password EAP TTLS MS CHAPv2 only Enter the Passw...

Страница 18: ...ternet Enables the CPE to respond to a ping from the Internet This option would be enabled to allow testing only Do not leave this enabled Table 3 6 Firewall Tab Field or Button Description Table 3 7 Dynamic DNS Tab Field or Button Description Enable DDNS Check this box to Enable DDNS default is unchecked DDNS Service Provider Select DDNS Service Provider that you belong to from the drop down box ...

Страница 19: ... Telephony tab provides any status associated with your telephony connection Telephony Menu The telephony menu allows you to manage your Voice over Internet Protocol VoIP services The Telephony menu provides the following tabs Account Ring Tone Caller ID Call Forwarding Voice Mail Special Numbers Contact your service provider to obtain VoIP service if you do not already have this service NOTE ...

Страница 20: ...he Line 1 password as provided by your service provider Passwords are case sensitive Confirm Line 1 Password Reenter your Line 1 password exactly as entered in the field from the previous step Line 2 User Name If Line 2 is an active VoIP enter the User Name as provided by your service provider Line 2 Password Enter the Line 2 password as provided by your service provider Passwords are case sensiti...

Страница 21: ...own box to select a ring tone for Line 2 The default is ringtone R0 Test Click to hear how the selected ring tone sounds NOTE Table 3 10 Caller ID Tab Field or Button Description Enable Line 1 Anonymous Incoming Call Rejection If Line 1 is your active telephone port check this box if you would like to reject telephone calls from anonymous incoming callers The default is checked Enable Line 1 Perma...

Страница 22: ...n No Answer Check this box to forward calls received on Line 1 if there is no answer This function is not available if Enable Line 1 Basic Forwarding is checked Line 1 No Answer Forwarding to Number If Line 1 No Answer Forwarding to Number is checked enter the telephone number you would like to forward calls to when there is no answer on Line 1 This function is not available if Enable Line 1 Basic...

Страница 23: ...ng Ring Count Enter the number of rings allowed before the call forwards to the number identified above The default is six rings Enable Line 2 Forwarding on Busy Check this box to forward calls received while Line 2 is in use Line 2 Busy Forwarding To Number If Enable Line 2 Forwarding on Busy is checked enter the telephone number you would like calls forwarded to when Line 2 is in use Table 3 11 ...

Страница 24: ...is number to automatically call back the last number dialed when that number becomes available Call Forwarding Activate Dial this number to forward your calls to a different number Call Forwarding Deactivate Dial this number to deactivate call forwarding Call Forwarding Busy Activate Dial this number to forward calls to a different number when the line is busy Call Forwarding Busy Deactivate Dial ...

Страница 25: ...urb Deactivate Dial this number to cancel automatic call routing to voice mail Calling Number Delivery Blocking Dial this number to block your number from appearing on the Caller ID of the people you call Your calls may appear as Private or Anonymous Line Blocking Deactivate Dial this number to unblock your telephone number from appearing on Caller ID Call Waiting Toggle Dial this number to toggle...

Страница 26: ...ay Internet games or provide local services such as web hosting for a LAN group The Port Forwarding menu provides the following tabs Basic Forwarding Figure 4 1 Port Forwarding Be sure to click the Apply button once you have made changes Table 4 1 Port Forwarding Menu Field or Button Description Enable UPnP IGD Enables the Universal Plug and Play UPnP Internet Gateway Device IGD profile to allow c...

Страница 27: ...Lease Status Lease Reservation Table 4 2 Forwarding Tab Field or Button Description Select Select a box when you want to delete the specific row Protocol Select TCP Transmission Control Protocol or UDP User Datagram Protocol WAN Port Start Enter the beginning port range for external network access WAN Port End Enter the ending port range for external network access LAN IP Address Enter the IP addr...

Страница 28: ...lected the DHCP server on the gateway assigns IP addresses to the computers and other hosts on your network if they have DHCP enabled By default the gateway server is enabled If there is another DHCP server running on your network on another router disable one of the DHCP servers DHCP Server IP Address Enter the default port forwarding LAN Client IP Address DHCP Starting IP Address Sets the first ...

Страница 29: ...out of DHCP addresses users cannot access network resources If this happens increase the Ending IP or reduce the Lease Time DHCP Lease Time Sets the time in seconds that a network computer remains connected to the gateway using its current assigned IP address At the end of this time the DHCP server renews the lease or assigns the computer a new IP address The default is 3600 seconds one hour The m...

Страница 30: ...b Field or Button Description Select Select this box if you want to delete an established lease reservation Be sure to click the Delete button once you have selected the exception to be deleted Client Host Name Enter the client host name The Name field is limited to 20 characters only 5 appear in display MAC Address Media Access Control MAC address Enter the MAC address of the device IP Address En...

Страница 31: ...e updates in the Available Software Packages table If you cannot see the list click the View button Select the software you would like to install and click the Install button If you would like to remove software select the software package you would like to remove and click Uninstall Certificate Tab The Certificate tab is where you manage the certificates that are stored on the device Use the BROW...

Страница 32: ...age for the user interface The default language is English Enable WiMAX Radio Interface Check this box to enable the WiMAX Radio Interface Enable LED Check this box to enable the LEDs on the front of your CPE device Auto Refresh Interval Enter in seconds the interval for status Auto Refresh Valid range is 2 seconds 9999 seconds The default value is 3 seconds Rebootstrap EMS Check this box to recon...

Страница 33: ...4 8 68P09292A81 B JUN 2008 4 Advanced Configuration ...

Страница 34: ...ocol that controls communication among computers Two examples are provided in this document Configuring TCP IP in Windows 2000 Configuring TCP IP in Windows XP Configuring TCP IP in Windows 2000 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus to display the Control Panel window Figure 5 1 Windows Control Panel 3 Double click the Network and Dial ...

Страница 35: ...d on computers with multiple network interfaces Computers with only one network interface may only see the label Local Area Connection 4 Click Local Area Connection number The value of number varies from system to system The Local Area Connection number Status window is displayed Figure 5 3 Local Area Connection 5 Click Properties Information like the following window is displayed ...

Страница 36: ...nts TCP IP is installed You can skip to Step 10 Figure 5 5 Select Network Connection Type If Internet Protocol TCP IP is not in the list click Install The Select Network Component Type window is displayed 7 Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window is displayed ...

Страница 37: ...isplayed 10 Be sure the box next to Internet Protocol TCP IP is checked 11 Click Properties The Internet Protocol TCP IP Properties window is displayed Figure 5 7 Internet Protocol TCP IP Properties 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected You might have to use the scroll bar to locate the Internet Protocol TCP IP setting NOTE ...

Страница 38: ...in Windows XP 1 On the Windows desktop click Start to display the Start window Figure 5 8 Windows XP Start Window 2 Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options If the display is a Category view as shown in Figure 5 9 continue with Step 3 Otherwise skip to Step 5 Figure 5 9 Control Panel 3 Click Network and Internet Connection...

Страница 39: ...kip to Step 6 5 If a classic view like Figure 5 11 is displayed double click Network Connections to display the LAN or High speed Internet connections Figure 5 11 Control Panel Classic View 6 Right click the Local Area Connection If more than one connection is displayed be sure to select the one for your network interface ...

Страница 40: ... from the pop up menu to display the Local Area Connection Properties window Figure 5 13 Local Area Connection Properties 8 On the Local Area Connection Properties window select Internet Protocol TCP IP if it is not selected 9 Click Properties to display the Internet Protocol TCP IP Properties window ...

Страница 41: ...2008 5 Configuring TCP IP Figure 5 14 Internet Protocol TCP IP Properties 10 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected 11 Click OK to close the TCP IP Properties window ...

Страница 42: ...nected to the Desktop CPE unit and the computer Cannot Connect to the Internet Check the Desktop CPE connection status from the Web Interface refer to the Connection Status section to verify the connection status If the Desktop CPE connection is down and the gateway has not received an IP for 5 minutes to 10 minutes Re Run the Setup Wizard If the Setup Wizard does not help then reset the Desktop C...

Страница 43: ...6 2 68P09292A81 B JUN 2008 6 Troubleshooting ...

Страница 44: ...om July 2 2002 RF Exposure Compliance Guidelines and Operating Instructions To comply with FCC RF energy exposure requirements this Gateway desktop transmitter should be operated at a minimum separation distance of 20 cm from all persons For additional information on exposure requirements or other training information visit http www motorola com rfhealth FCC Regulatory Information The 2 5GHz WiMAX...

Страница 45: ...rmation 3 5GHz WiMAX device Model Name CPEi35750 complied with RSS Gen and RSS 192 of the Industry Canada Rules Operation is subject to the following two conditions This device may not cause interference and This device must accept any interference including interference that may cause undesired operation of the device This device has been designed to operate with an antenna having a maximum gain ...

Страница 46: ...luation regarding this Directive the following standards were applied EN 302 326 2 V1 2 2 06 2007 EN 302 326 3 V1 2 2 06 2007 EN 301 489 1 V1 6 1 09 2005 EN 301 489 4 V1 3 1 08 2002 EN 50385 2002 EN 60950 1 2001 IEC 60950 1 2001 WiMAX 2 3GHz Model Name CPEi23750 WiMAX CPE B2 Blade 2 3 GHz is herewith confirmed to comply with the requirements set out in the Council European Parliament R TTE Directi...

Страница 47: ... Networks equipment in accordance with national and regional regulations CMM Disclosure The China Management Methods CMM Disclosure Table is intended only to communicate compliance with China requirements it is not intended to communicate compliance with EU RoHS or any other environmental requirements Disposal of Motorola Equipment in EU Countries This product is compliant with the requirements of...

Страница 48: ... instruction manual may be include or describe copyrighted Motorola material such as computer programs stored in semiconductor memories or other media Laws in the United States and other countries preserve for Motorola and its licensors certain exclusive rights for copyrighted material including the exclusive right to copy reproduce in any form distribute and make derivative works of the copyright...

Страница 49: ...nts requiring fail safe controls the operation of Nuclear Facilities Aircraft Navigation or Aircraft Communication Systems Air Traffic Control Life Support or Weapons Systems High Risk Activities Motorola and its supplier s specifically disclaim any expressed or implied warranty of fitness for such High Risk Activities Trademarks MOTOROLA and the Stylized M Logo are registered in the US Patent Tra...

Страница 50: ...MOTOROLA and the Stylized M Logo are registered in the US Patent Trademark Office All other product or service names are the property of their respective owners 2009 Motorola Inc ...

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