Motorola CPEi 300 Series Скачать руководство пользователя страница 58

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Troubleshooting

Power LED is Off

•

Check that the AC power adapter is properly plugged into
the electrical outlet and into the Desktop CPE.

•

Check that the electrical outlet is working.

A Computer Cannot Log On to the CPE

Check that the Ethernet cable is properly connected to the Desktop
CPE unit and the computer.

Cannot Connect to the Internet

•

Check the Desktop CPE connection status from the Web
Interface, refer to the Connection Status section to verify the
connection status.

•

If the Desktop CPE connection is down, and the gateway has
not received an IP for 5 to 10 minutes:

- Re-Run the Setup Wizard.

- If the Setup Wizard does not help, then reset the Desktop
CPE using the reset button.

Additional Troubleshooting Help

•

Contact your service provider for additional help.

Содержание CPEi 300 Series

Страница 1: ...rmation 7 Overview 7 Before You Begin 7 Easy Setup 9 Advanced Setup 10 Before you Begin Configuration 11 Logging In to the CPE 11 Setup Wizard and Authentication Step 1 Change Password 13 Step 2 Device Time 14 Step 3 WiMAX Security 14 Step 4 Account 15 Basic Configuration Personalize Menu 17 Internet Menu 21 Status Menu 25 Telephony Menu 26 ...

Страница 2: ...oting Power LED is Off 56 A Computer Cannot Log On to the CPE 56 Cannot Connect to the Internet 56 Additional Troubleshooting Help 56 Important Safety and Legal Information Disposal of Motorola Equipment in EU Countries 62 Disposal of Motorola Networks Equipment in Non EU countries 63 CMM Disclosure Copyrights and Trademarks Notice 66 Copyrights 66 Usage and Disclosure Restrictions 67 Trademarks 6...

Страница 3: ...res In addition it offers you the ability to make Voice over Internet Protocol VoIP calls The Desktop CPE indoor CPEi device provides the user Convenience with easy plug and play functionality Compact design Performance dual antennas supply diversity technology Best in Class range and indoor penetration Control remote management capability allows easy detection and authentication once the unit is ...

Страница 4: ...Ei 300 The features and the physical appearance of your Desktop CPEi device may differ slightly from the illustration This product is subject to change For the most recent documentation visit the Product Documentation page on www motorola com ...

Страница 5: ...he following features WiMAX Authentication WAN DHCP Client LAN DHCP Server Home Gateway Functions Front of CPE The Front of the CPE units contain LED Link Activity indicators The LEDs provide the status of the unit and signal strength indicators for easy adjustment during setup Front of Unit ...

Страница 6: ...net link has been established Blinking LAN Ethernet activity has been detected Off LAN Ethernet link has been dropped Signal Strength Full WiMAX Signal Strength is detected if all WiMAX Signal Strength LEDs are lit All WiMAX Signal Strength LEDs are off low signal detected First WiMAX Signal Strength LED is lit low signal detected First and second WiMAX Signal Strength LED is lit high signal detec...

Страница 7: ...nal Strength LEDs are OFF the CPE device is overheating and you will not have service WAN WiMAX While acquiring access to the WiMAX Network The Power LED is ON The WAN LED is OFF All WiMAX Signal Strength LEDs will be in vary between ON OFF and or BLINKING status Once connectivity to the WiMAX Network is established The Power LED is ON The WAN LED is ON When WiMAX traffic is detected The Power LED...

Страница 8: ...vailable from your service provider Back of the Unit Port Descriptions Back Panel Ports Description External Antenna External Antenna Connector Ethernet Ethernet Port Power AC Power Connector Reset Note Hardware Reset Button A paperclip is recommended for accessing this button Before resetting the CPE ensure the power LED is ON Phone Line 1 RJ 11 port for use with VoIP Phone Line 2 RJ 11 port for ...

Страница 9: ...gin installation check that you have received the following items with your Desktop CPEi 300 In the box with your CPE you should have Item Description AC Adapter Power adapter and cord connects the Desktop CPE to an AC electrical outlet Ethernet Cable The ethernet cable connects the Internet port on your Desktop CPE to your PC or laptop computer Desktop CPEi 300 Quick Start Guide Provides quick in...

Страница 10: ...p CPEi 300 User Guide In addition you will also need A computer An RJ 11 telephone cable optional Two RJ 11 telephone cables will be required if your service provider has supplied you with two telephone numbers ...

Страница 11: ... on a flat surface Plug the power adapter into the power connector on the back of the unit Plug the AC power cord into an AC outlet The unit will turn on Plug one end of the Ethernet cable into the Ethernet connector on the back of the unit Plug the other end of the Ethernet cable into the Ethernet connector of your computer To use VoIP functionality of the phone plug one end of the phone line int...

Страница 12: ...Setup The CPE can also be used to connect to a multi port switch hub purchased separately from the CPE Connecting the CPE device to a hub will allow you to connect more than one computer to your CPE device See the picture below for an example ...

Страница 13: ...et Protocol TCP IP properties Refer to the chapter titled Configuring TCP IP for information on how to do this Logging In to the CPE Use the following procedure to log into the Desktop CPE 1 On a computer that is connected to the Desktop CPEi open a web browser 2 In the Address or Location field type http mywimax and press ENTER to display the login screen Note You must include the period after ht...

Страница 14: ...d type the password default is motorola 5 Click Login 6 First time users will see a pop up box that states The Wizard application will guide you through for the first time configuration Click OK button to continue 7 Click the OK button to launch the wizard application ...

Страница 15: ...ensitive To change your password Ensure the Enable Login Password Protection box is checked Enter a New Login Password in the box Passwords can be no more than 20 characters in length Re type your new password in the Confirm New Login Password box Click Next Note If you forget your password you can reset it back to the default motorola by pressing and holding the reset button on the back of your C...

Страница 16: ...ll contain your authentication method Check with your service provider to determine if they require a user name and password for authentication purposes If the Authentication Method is EAP TLS no User Name and Password are required Enter the Realm information supplied by your service provider Click the Next button If the Authentication Method is EAP TTLS MS CHAPv2 you will have to enter a User Nam...

Страница 17: ...ck the Apply button when finished Congratulations You have now completed the setup of your WiMAX connection Click OK on the Congratulations dialog box A status screen will appear that shows Network status and telephony status The Network Status screen will provide any status associated with your WiMAX Wireless Broadband connection The Telephony Status screen provides status of your telephony servi...

Страница 18: ...ettings Note The restart button is available on every screen The Wizard button will prompt you to start the set up wizard over again The Refresh button will refresh the status data The Auto Refresh button will allow the web browser to automatically refresh at the interval determined in the Control Panel menu Restart Button ...

Страница 19: ... computer on your home network by typing the device name in the address bar The default device name is mywimax This section describes the PERSONALIZE INTERNET and STATUS Menus that are available Personalize Menu The Personalize menu provides the following tabs Password Device Time Device Name Restore Factory Settings ...

Страница 20: ... here Be sure to click the Apply button when finished Field or Button Description Enable Login Password Protection Checking this box will require login password protection New Login Password Enter your new password here Maximum 20 characters Passwords are case sensitive Confirm New Login Password Re enter your new password here exactly as entered above ...

Страница 21: ...vice This is the Device Name you enter on an internet browser address bar to access your CPE device Be sure to click the Apply button when finished Field or Button Description Current Local Time Shows the current local date and time Time Zone Select your local time zone from the drop down box Auto Adjust for Daylight Saving Time Check this box if your location observes Daylight Savings Time Defaul...

Страница 22: ... your CPE to the manufacturers default settings Be sure to click the Apply button if you are sure you want to reset factory settings Field or Button Description Restore Factory Settings Checking this box will restore the CPE to factory default settings The device will restart when you click Apply ...

Страница 23: ...21 Basic Configuration Internet Menu The Internet menu provides the following tabs WiMAX Security Internet Protocol Firewall Dynamic DNS Internet Menu ...

Страница 24: ...er for these settings If you are unsure of the settings leave the default values set and click the Apply button If your service provider has instructed you to change any of these settings be sure to click the Apply button when you are finished Field or Button Description Authentication Method Drop down box allows you to select either EAP TLS default or EAP TTLS MS CHAPv2 User Name EAP TTLS MS CHAP...

Страница 25: ...enable the firewall for your home network Enable Web Login from Internet Grayed out if Enable Firewall is not selected Check this box to enables you to access your CPE device from a network other than your own Web Login Port from Internet Choose a port number to connect to when logging in from a network other than your own The default is 8080 Enable ping from Internet Enables the CPE to respond to...

Страница 26: ...ce you are finished Field or Button Description Enable DDNS Check this box to Enable DDNS default is unchecked DDNS Service Provider Select DDNS Service Provider that you belong to from the drop down box DDNS User Name Only valid if Enable DDNS is checked Enter your DDNS account user name DDNS Password Only valid if Enable DDNS is checked Enter your DDNS account password DDNS Host Name Only valid ...

Страница 27: ...es the following tabs Network Telephony Status Menu Network Tab The Network tab will provide any status associated with your WiMAX Wireless Broadband connection Telephony Tab The Telephony tab will provide any status associated with yoru telephony connection ...

Страница 28: ... your Voice over Internet Protocol VoIP services Note Contact your service provider to obtain VoIP service if you do not already have this service The Telephony menu provides the following tabs Account Ring Tone Caller Id Call Forwarding Voice Mail Special Numbers Telephony Menu ...

Страница 29: ...vider Line 1 User Name If Line 1 is an active VoIP enter the User Name as provided by your service provider Line 1 Password Enter the Line 1 password as provided by your service provider Passwords are case sensitive Confirm Line 1 Password Re enter your Line 1 password exactly as entered in the field above Line 2 User Name If Line 2 is an active VoIP enter the User Name as provided by your service...

Страница 30: ...ype Use the drop down box to select a ring tone for Line 2 The default is ringtone R0 Test Click to hear how the selected ring tone will sound Field or Button Description Enable Line 1 Anonymous Incoming Call Rejection If Line 1 is your active telephone port check this box if you would like to reject telephone calls from anonymous incoming callers The default is checked Enable Line 1 Permanent Ano...

Страница 31: ... your active telephone port check this box if you would like to permanently block your telephone number from appearing on others Caller ID The default is unchecked Field or Button Description Enable Line 1 Basic Forwarding Check this box to enable basic call forward ing on Line 1 The default is unchecked Line 1 Basic Forwarding to Number If Enable Line 1 Basic Forwarding is checked enter the telep...

Страница 32: ...ing on Busy Check this box to forward calls received while Line 1 is in use Line 1 Busy Fowarding To Number If Enable Line 1 Forwarding on Busy is checked enter the telephone number you would like calls forwarded to when Line 1 is in use Enable Line 2 Basic Forwarding Check this box to enable basic call forward ing on Line 2 The default is unchecked Line 2 Basic Forwarding to Number If Enable Line...

Страница 33: ... 2 Basic Forwarding is checked Line 2 No Answer Forwarding Ring Count Enter the number of rings allowed before the call forwards to the number identified above The default is 6 rings There is no minimum or maximum of rings allowed Enable Line 2 Forwarding on Busy Check this box to forward calls received while Line 2 is in use Line 2 Busy Fowarding To Number If Enable Line 2 Forwarding on Busy is c...

Страница 34: ... or Button Description Line 1 Server BasedVoice Mail Status Shows the status of Line 1 voice mail as either enabled or disabled Line 1Numberof New Voice Mails Shows the number of new unheard voice mails on Line 1 Line 1Numberof Old Voice Mails Shows the number of old previously heard voice mails on Line 1 Line 2 Server BasedVoice Mail Status Shows the status of Line 2 voice mail as either enabled ...

Страница 35: ... transfer the call to them Call Hold Dial this number to place your current call on hold AutomaticRecall Activate Dial this number to call back the number of the last incoming call AutomaticRecall Deactivate Dial this number to automatically call back the last number dialed when that number becomes available Call Forwarding Activate Dial this number to forward your calls to a different number Call...

Страница 36: ...d when there is no answer on Line 1 or Line 2 Automatic Callback Activate Dial this number to hear the most recent call you missed and to return the call If the num ber is busy you can hang up When the num ber is available your phone will ring Pick up your phone and the call will be connected Automatic Callback Deactivate Dial this number to de activate automatic callback Do Not Disturb Activate D...

Страница 37: ...ng on Caller ID Call Waiting Toggle Dial this number to toggle between call wait ing ON and call waiting OFF Anonymous Call Rejection Activate Dial this number to have anonymous calls rejected Anonymous Call Rejection Deactivate Dial this number to allow anonymous calls to go through Field or Button Description ...

Страница 38: ...us Port Fowarding Menu Port forwarding enables you to direct incoming traffic to specific LAN hosts computers on your network based on the protocol and port number It is used to play Internet games or provide local services such as web hosting for a LAN group The Port Forwarding menu provides the following tabs Basic Forwarding Port Forwarding Menu ...

Страница 39: ...s Field or Button Description Enable UPnP IGD Enables Universal Plug and Play UPnP Internet Gateway Device IGD profile to allow certain Windows applications to setup the port forwarding rule dynamically when NAT is enabled on this device DMZ DeMilitarized Zone IP Address Enter the DMZ IP Address ...

Страница 40: ...ol Select TCP Transmission Control Protocol or UDP User Datagram Protocol WAN Port Start Enter the beginning port range for external network access WAN Port End Enter the ending port range for external net work access LAN IP Address Enter the IP address to host the service LAN Port Start Enter the beginning port range for internal network access LAN Port End Enter the ending port range for interna...

Страница 41: ...tion Local Address Menu The Local Address menu allows you to configure your Local Area Network LAN connections The Local Address menu provides the following tabs DHCP Server Lease Status Lease Reservation Local Address Menu ...

Страница 42: ...s another DHCP server running on your network on another router you must disable one of the DHCP servers DHCP Server IP Address Enter the default port forwarding LAN Client IP Address DHCP Starting IP Address Sets the first IP address assigned by the DHCP server in dotted decimal format It must be greater than the IP address value of the gateway For example if the IP address of the gateway is 192 ...

Страница 43: ...me in seconds that a network computer remains connected to the gateway using its current assigned IP address At the end of this time the DHCP server renews the lease or assigns the computer a new IP address The default is 3600 seconds 1 hour The maximum is 999999 seconds about 278 hours Field or Button Description ...

Страница 44: ... Apply button once you have made changes Field or Button Description Client Host Name Displays the client host name The Name field is limited to 20 characters only 5 appear in display MAC Address Media Access Control MAC address IP Address Shows the IP Address for each active lease Remaining Lease Duration Shows the amount of time in seconds remaining in the lease ...

Страница 45: ... box if you want to delete an estab lished lease reservation Be sure to click the Delete button once you have selected your exception to be deleted Client Host Name Enter the client host name The Name field is limited to 20 characters only 5 appear in dis play MAC Address Media Access Control MAC address Enter the MAC address of the device IP Address Enter the IP address that you want assigned to ...

Страница 46: ...nced Configuration Control Panel The Control Panel sections allows you to view update your software information The Control menu provides the following tabs Software Certificate System About Control Panel Menu ...

Страница 47: ...ilable software updates in the Available Software Packages table If you cannot see the list click the View button Select the software you would like to install and click the Install button If you would like to remove software select the software package you would like to remove and click Uninstall Certificate Tab The Certificate tab is where you manage the certificates that are stored on the devic...

Страница 48: ...sed in User Interface Select the desired language for the user interface The default language is English Enable WiMAX Radio Interface Check this box to enable the WiMAX Radio Interface Enable LED Checking this box enables the LEDs on the front of your CPE device Auto Refresh Interval Enter in seconds the interval for status Auto Refresh Valid range is 2 seconds 9999 seconds The default value is 3 ...

Страница 49: ... that controls communication among computers Perform one of Configuring TCP IP in Windows 2000 Configuring TCP IP in Windows XP Note Follow the instructions in your Macintosh or UNIX user manual Configuring TCP IP in Windows 2000 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus to display the Control Panel window ...

Страница 50: ...splay the Network and Dial up Connections window Network and Dial up Connections In the steps that follow a connection number like 1 2 3 etc is a reference that is displayed on computers with multiple network interfaces Computers with only one network interface may only see the label Local Area Connection ...

Страница 51: ...rea Connection number The value of number varies from system to system The Local Area Connection number Status window is displayed Local Area Connection 5 Click Properties Information similar to the following window is displayed Properties ...

Страница 52: ...ponent Type window is displayed Select Network Connection Type 7 Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window is displayed Select Network Protocol Note You might have to use the scroll bar to locate the Internet Protocol TCP IP setting 8 Click Internet Protocol TCP IP 9 Click OK The Local Area Connection number Properties window is re ...

Страница 53: ...operties 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected 13 Click OK to accept the TCP IP settings 14 Click Close to close the Local Area Connection number Properties window 15 Click OK 16 If prompted to restart the computer and click OK again Configuring TCP IP in Windows XP 1 On the Windows desktop click Start to display the Start window ...

Страница 54: ...ontrol Panel window The display varies depending on your Windows XP view options If the display is a Category view as shown below continue with Step 3 Otherwise skip to Step 5 Control Panel 3 Click Network and Internet Connections to display the Network and Internet Connections window ...

Страница 55: ... 5 If a classic view similar to below is displayed double click Network Connections to display the LAN or High speed Internet connections Control Panel Classic View 6 Right click the Local Area Connection If more than one connection is displayed be sure to select the one for your network interface ...

Страница 56: ... up menu to display the Local Area Connection Properties window Local Area Connection Properties 8 On the Local Area Connection Properties window select Internet Protocol TCP IP if it is not selected 9 Click Properties to display the Internet Protocol TCP IP Properties window ...

Страница 57: ...Configuring TCP IP Internet Protocol TCP IP Properties 10 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected 11 Click OK to close the TCP IP Properties window ...

Страница 58: ...o the Desktop CPE unit and the computer Cannot Connect to the Internet Check the Desktop CPE connection status from the Web Interface refer to the Connection Status section to verify the connection status If the Desktop CPE connection is down and the gateway has not received an IP for 5 to 10 minutes Re Run the Setup Wizard If the Setup Wizard does not help then reset the Desktop CPE using the res...

Страница 59: ...ations 47CFR part 2 sub part J American National Standards Institute ANSI Institute of Electrical and Electronic Engineers IEEE C95 1 2005 Institute of Electrical and Electronic Engineers IEEE C95 1 1999 Edition International Commission on Non Ionizing Radiation Protection ICNIRP 1998 Ministry of Health Canada Safety Code 6 Limits of Human Exposure to Radio frequency Electromagnetic Fields in the ...

Страница 60: ...Regulatory Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Pa...

Страница 61: ...59 Important Safety and Legal Information EU Declaration of Conformity ...

Страница 62: ...60 Important Safety and Legal Information ...

Страница 63: ... Legal Information In compliance with national requirements a power supply cord with a cross sectional area of 0 75mm2 minimum for each individual conductor will be provided when the product is submitted for national approval ...

Страница 64: ...a Networks equipment in EU countries Disposal of Motorola Equipment in EU Countries This product is compliant with the requirements of the European Union Restriction of Hazardous Substances EU RoHS directive Please do not dispose of Motorola Networks equipment in landfill sites In the EU Motorola Networks in conjunction with a recycling part ner will ensure that equipment is collected and recycled...

Страница 65: ...ortant Safety and Legal Information Disposal of Motorola Networks Equipment in Non EU countries In non EU countries dispose of Motorola Networks equipment in accordance with national and regional regulations ...

Страница 66: ...isclosure The China Management Methods CMM Disclosure Table is intended only to communicate compliance with China requirements it is not intended to communicate compliance with EU RoHS or any other environmental requirements ...

Страница 67: ...65 CMM Disclosure CMM Disclosure Information ...

Страница 68: ...ges from time to time in content hereof with no obligation to notify any person of revisions or changes Motorola Inc does not assume any liability arising out of the application or use of any product software or circuit described herein neither does it convey license under its patent rights or the rights of others It is possible that this publication may contain references to or information about ...

Страница 69: ...purchase of Motorola products shall not be deemed to grant either directly or by implication estoppel or otherwise any license under the copyrights patents or patent applications of Motorola as arises by operation of law in the sale of a product Usage and Disclosure Restrictions License Agreements The software described in this document is the property of Motorola Inc and its licensors It is furni...

Страница 70: ...afe controls the operation of Nuclear Facilities Aircraft Navigation or Aircraft Communication Systems Air Traffic Control Life Support or Weapons Systems High Risk Activities Motorola and its supplier s specifically disclaim any expressed or implied warranty of fitness for such High Risk Activities Trademarks MOTOROLA and the Stylized M Logo are registered in the US Patent Trademark Office All ot...

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