INSTRUCTIONS FOR SPECIALIZED INSTALLERS
◁
05
.
TROUBLESHOOTING
▷ FINAL CONSUMERS INSTRUCTIONS
08.A
▷ Motor
doesn’t move
but makes
noise
▷ Unlock motor and
move gate by hand
to check for
mechanical problems
on the gate.
▷ Unlock motor and
move gate by hand
to check for
mechanical
problems on the
gate.
▷ Motor
opens but
doesn’t close
▷ Motor
doesn’t make
complete
route
▷ Unlock motor and
move gate by hand to
closed position.
Lock motor(s) again
and turn off power
supply for 5 seconds.
Reconnect it and
send order to open
gate using transmit-
ter.
▷ Encountered
problems?
▷ Gate opened
but didn’t close
again
▷ Gate moves
easily?
▷ Consult an experienced
gate expert
▷ Consult an experienced
gate expert
1 ▷ Check all motion axis and associated motion systems related with gate and operators (pins, hinges, etc.) to find out what is the
problem.
1 ▷ Check all motion axis and associated motion systems related with gate and operators (pins, hinges, etc.) to find out what is the
problem.
1 ▷ Check if there is any
obstacle in front of the
photocells;
2 ▷ Check if any of the
control devices (key
selector, push button, video
intercom, etc.) of the gate
are jammed and sending
permanent signal to
control unit;
3 ▷ Consult a qualified
MOTORLINE technician.
Anomaly
Procedure
Behavior
Procedure II
Discovering the origin of the problem
▷ Motor
doesn't work
at all
▷ Make sure you
have 230V power
supply connected to
operator and if it is
working properly.
▷ Still not
working
▷ Consult a qualified
MOTORLINE technician.
▷ Consult a qualified
MOTORLINE technician.
▷ Consult a qualified
MOTORLINE technician.
▷ Encountered
problems?
▷ Gate moves
easily?
1 ▷ Open control box and check if
it has 230V power supply;
2 ▷ Check input fuses;
3 ▷ Disconnect motors from
control board and test them by
connecting directly to power
supply in order to find out if they
have problems
(see page 09.A).
4 ▷ If the motors work, the
problem is on the control board.
Pull it out and send it to our
MOTORLINE technical services
for diagnosis;
5▷ If the motors doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
1 ▷ Check capacitors, testing with
new capacitors;
2 ▷ If capacitors are not the
problem, disconnect motors
from control board and test them
by connecting directly to power
supply in order to find out if they
are faulty ;
3 ▷ If the motors doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
4 ▷ If motors work well and move
gate at full force during the
entire course, the problem is
from controller. Set force using
trimmer on the board. Make a
new working time programming
, giving suffient time for opening
and closing with appropriate
force (see manual of the
controller in question)
5 ▷ If this doesn’t work, remove
control unit and send it to
MOTORLINE technical services
services.
NOTE
: Setting force of the
controller should be sufficient to
make the gate open and close
without stopping, but should
stop with a little effort from a
person.
In case of safety systems failure,
the gate shall never cause
physical damaged to obstacles
(vehicles, people, etc.).
All
MOTORLINE
control boards have LEDs
that easily allow to conclude which devices
are with anomalies.
All safety devices LEDs (DS) in normal
situations remain On.
All "START" circuits LEDs in normal situations
remain Off.
If LEDs devices are not all On, there is some
security systems malfunction (photocells,
safety edges), etc.
If "START" circuits LEDs are turn On, there is
a control device sending permanent signal.
A) SECURITY SYSTEMS:
1 ▷ Close with a shunt all safety systems on
the control board (check manual of the
control board in question).
If the automated system starts working
normally check for the problematic device.
2 ▷ Remove one shunt at a time until you
find the malfunction device .
3 ▷ Replace it for a functional device and
check if the operator works correctly with
all the other devices. If you find another one
defective, follow the same steps until you
find all the problems.
B) START SYSTEMS:
1 ▷ Disconnect all wires from START terminal
input.
2 ▷ If the LED turned Off, try reconnecting
one device at a time until you find the
defective device.
NOTE:
In case procedures described in sections
A)
and
B)
don’t result, remove control board
and send to our technical services for
diagnosis.
1 ▷ Check capacitors, testing
operator with new capacitors;
2 ▷ If capacitors are not the
problem, disconnect motors
from control board and test them
by connecting directly to power
supply in order to find out if they
have problems (see page 09.A).
3 ▷ If the motors work, the
problem is from control board.
Pull it out and send it to our
MOTORLINE technical services
for diagnosis;
4 ▷ If the motors doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
