YOUR THREE
YEAR
GUARANTEE
Available on registration
in the UK only
This 3 year guarantee is only valid
when registered directly with
Morphy Richards
within 28 days
of purchase
. If you do not
register your product within 28
days, it is guaranteed for 2 years.
To validate your 3 year guarantee,
telephone our consumer helpline.
Once you have registered your
product, you will receive written
confirmation from Morphy
Richards, please retain this
information.
Please note that the
3 year guarantee is only
available in the UK.
Please refer
to your 2 year guarantee for more
information.
YOUR TWO
YEAR
GUARANTEE
It is important to retain the
retailer’s receipt as proof of
purchase. Staple your receipt to
this back cover for future
reference.
Please quote the following
information if the product
develops a fault. These numbers
can be found on the base of the
product.
Model no.
Serial no.
All Morphy Richards products are
individually tested before leaving
the factory. In the unlikely event
of any appliance proving to be
faulty within 28 days of purchase,
it should be returned to the place
of purchase for it to be replaced.
If the fault develops after 28 days
and within 24 months of original
purchase, you should contact the
Helpline number quoting Model
number and Serial number on the
product, or write to Morphy
Richards at the address shown.
You may be asked to return a
copy of proof of purchase.
Subject to the exclusions set out
below, the faulty appliance will
then be repaired or replaced and
dispatched usually within 7
working days of receipt.
If you suspect a fault, follow the
simple checks detailed below
before retrying the appliance or
calling the helpline.
•
Has the thermostat operated?
Allow 60 minutes for reset.
•
Replace bag.
•
Check the tools / tubes / hose for
blockages.
•
Check the plug is firmly in the
socket.
•
Check the socket is working by
trying another appliance.
•
Check the fuse in the plug.
If for any reason this item is
replaced during the 2 year
guarantee period, the guarantee
on the new item will be calculated
from original purchase date.
Therefore it is vital to retain your
original till receipt or invoice to
indicate the date of initial
purchase.
To qualify for the 2 year
guarantee, the appliance must
have been used according to the
instructions supplied.
EXCLUSIONS
Morphy Richards shall not be
liable to replace or repair the
goods under the terms of the
guarantee where:
1
The fault has been caused or is
attributable to accidental use,
misuse, negligent use or used
contrary to the manufacturer’s
recommendations or where the
fault has been caused by power
surges or damage caused in
transit.
2
The appliance has been used on
a voltage supply other than that
stamped on the products.
3
Repairs have been attempted by
persons other than our service
staff (or authorised dealer).
4
Where the appliance has been
used for hire purposes or non
domestic use.
5
Morphy Richards are not liable to
carry out any type of servicing
work, under the guarantee.
6
The guarantee excludes
consumables such as bags and
filters.
•
This guarantee does not confer
any rights other than those
expressly set out above and does
not cover any claims for
consequential loss or damage.
This guarantee is offered as an
additional benefit and does not
affect your statutory rights as a
consumer.
•
This guarantee is valid in the UK
and Ireland only.
8
Morphy Richards products are intended for household use only.
Morphy Richards has a policy of continuous improvement in product quality and design.
The company, therefore, reserves the right to change the specification of its models at
any time.
VC70069 MUK Rev1 10/09
The After Sales Division
Morphy Richards Ltd
Mexborough, South Yorkshire,
England, S64 8AJ
Helplines (office hours)
UK 0844 871 0949
Spare Parts 0844 873 0715
Republic of Ireland 1800 409 119
70069 rev1:VC70069 MUK Rev1 05/10/2009 09:55 Page 8