11
Troubleshooting
•
No power or not heating up.
•
Overheating or not getting
hot enough.
•
Not steaming or poor steam.
•
Dripping from the holes in
the soleplate.
•
Tripping Electrics.
•
The filler cap is broken or
does not close properly.
Problem
Solution
•
Steam is triggered when I
press the water spray button.
1.
Check the fuse and the fuse rating (should be 13amp).
2.
Try a different appliance in the socket as it may be the socket that is
at fault.
3.
Check that the auto shut off has not operated.
1.
Allow the iron to reach temperature and stabilise for 1-2 minutes if it
has just been plugged in, or has just been woken up from auto shut
off.
1.
Check that there is enough water in the tank.
2.
If the auto shut off feature has activated, wake up the iron and allow
it to reach temperature before using steam.
3.
Perform a self-clean to clear away limescale inside the iron (refer to
“Removing limescale” section).
4.
The iron must be in the horizontal position when the steam button is
initially pressed, to ensure the steam will be reactivated for normal
steam ironing. If the iron is at an angle, the iron will default to vertical
steam mode and shut off when repositioned with the soleplate down.
1.
Use the steam for short amounts of time.
2.
Perform a self-clean to clear away limescale inside the iron (refer to
“Removing limescale” section).
3.
If the auto shut off feature has activated, wake up the iron and allow
it to reach temperature before using steam.
1.
Try using a different socket.
2.
Ensure there are no other appliances being used on the same set of
sockets as the iron.
1.
Call our helpline to order a new replacement filler cap to be sent out.
2.
Please note, there may appear to be a gap between the digital
screen and filler cap, as long as the cap clicks shut, water should not
leak out.
1.
This is normal, a small amount of steam may appear when pressing
the water spray button.
•
The product occasionally
produces a pumping sound
during steam ironing.
1.
This is normal and is caused by water being pumped through the
steam pump.
2.
If the pumping sound suddenly becomes louder or the steam
diminishes, check and refill the water tank if it has become empty.
RN305003 MUK Rev1.qxp_IB 13/03/2019 11:46 Page 11
