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HELPLINE
If you have any difficulty with your appliance, do not
hesitate to call. We are more likely to be able to help than the
store from where you bought it.
Please have the following information ready to enable our
staff to deal with your enquiry quickly:
• Name of the product
• Model number as shown on the underside of the appliance.
• Serial number as shown on underside of the appliance.
YOUR TWO YEAR GUARANTEE
It is important to retain the retailers receipt as proof of
purchase. Staple your receipt to this back cover for future
reference. Please quote the following information if the
product develops a fault. These numbers can be found on the
base of the product.
Model no.
Serial no.
All Morphy Richards products are individually tested before
leaving the factory. In the unlikely event of any appliance
proving to be faulty within 28 days of purchase it should be
returned to the place of purchase for it to be replaced. If the
fault develops after 28 days and within 24 months of original
purchase, you should contact the Helpline number quoting
Model number and Serial number on the product, or write to
Morphy Richards at the address shown. You will be asked to
return the product (in secure, adequate packaging) to the
address below along with a copy of proof of purchase.
Subject to the exclusions set out below (see Exclusions) the
faulty appliance will then be repaired or replaced and
dispatched usually within 7 working days of receipt.If for any
reason this item is replaced during the 2 year guarantee
period, the guarantee on the new item will be calculated from
original purchase date. Therefore it is vital to retain your
original till receipt or invoice to indicate the date of initial
purchase.
To qualify for the 2 year guarantee the appliance must have
been used according to the manufacturers instructions. For
example coffee makers should have been regularly
descaled.
EXCLUSIONS
Morphy Richards shall not be liable to replace or repair the
goods under the terms of the guarantee where:
1 The fault has been caused or is attributable to accidental
use, misuse, negligent use or used contrary to the
manufacturers recommendations or where the fault has
been caused by power surges or damage caused in transit.
2 The appliance has been used on a voltage supply other than
that stamped on the products.
3 Repairs have been attempted by persons other than our
service staff (or authorised dealer).
4 Where the appliance has been used for hire purposes or non
domestic use.
5 Morphy Richards are not liable to carry out any type of
servicing work, under the guarantee.
6 Plastic filters for all Morphy Richards kettles and coffee
makers are not covered by the guarantee.
• This guarantee does not confer any rights other than those
expressly set out above and does not cover any claims for
consequential loss or damage. This guarantee is offered as
an additional benefit and does not affect your statutory
rights as a consumer.
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