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5
5
Problem
Reason
Solution
The start button will not
work.
The Meno One Cup needs
to reset after its last use.
Wait for five seconds and
try again.
My Meno One Cup does
not dispense a full cup.
1. The cup size selector is
not set correctly.
2. There is less than one
cup's volume in the water
reservoir.
1. Adjust the cup size
selector according to the
cup you have placed on
the drip tray.
2. Refill your Meno One Cup.
My cup is overfilling.
The cup size selector is
not set correctly.
Adjust the cup size
selector according to the
cup you have placed on
the drip tray.
My Meno One Cup makes
an unusual noise once
boiled.
This is the dispense
mechanism resetting so
that only one cup is
dispensed at a time.
This means it is working
correctly.
The temperature of the
water seems cooler.
There may be a build up of
limescale.
Descale your Meno One
Cup (refer to Descaling.)
My Meno One Cup does
not boil or illuminate.
1. Your Meno One Cup is not
plugged in.
2. The base unit is not
attached to the unit.
3. There is no water in the
water reservoir.
1. Plug it in and switch on at
the socket.
2. Check the base and unit
are connected correctly.
3. Once your Meno One Cup
has cooled down, refill
with cold water.
Occasionally, water drips
from the spout after the
unit has dispensed hot
water.
There may be a small
amount of residual water
left in the pump after it has
been dispensed.
This is normal. The drip
tray will catch any drops
that may occur.
There is steam coming
through the top of my
Meno One Cup.
As with a standard kettle,
boiling water will produce
steam which needs to be
released.
This is normal, your
Meno One Cup has
been designed to
direct steam in this
way.
Troubleshooting
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