6
Troubleshooting
Problem
Reason
Solution
•
The start button will not work.
•
The Accents One Cup needs to
reset after its last use.
•
Wait for five seconds and try
again.
•
My Accents One Cup does not
dispense a full cup.
1. The Cup Size Selector is not
set correctly.
2. There is less than one cup's
volume in the water reservoir.
1. Adjust the Cup Size Selector
according to the cup you have
placed on the drip tray.
2. Refill your Accents One Cup.
•
My cup is overfilling.
•
The cup size selector is not set
correctly.
•
Adjust the Cup Size Selector
according to the cup you have
placed on the drip tray.
•
My Accents One Cup makes an
unusual noise once boiled.
•
This is the dispense
mechanism resetting so that
only one cup is dispensed at a
time.
•
This means it is working
correctly.
•
The temperature of the water
seems cooler.
•
There may be a build up of
limescale.
•
Descale your Accents One Cup
(refer to Descaling.)
•
My Accents One Cup does not
boil or illuminate.
1. Your Accents One Cup is not
plugged in.
2. The Cordless Base is not
attached to the main unit.
3. There is no water in the water
reservoir.
1. Plug it in and switch on at the
socket.
2. Check the base and unit are
connected correctly.
3. Once your Accents One Cup
has cooled down, refill with
cold water.
•
Occasionally, water drips from
the spout after the unit has
dispensed hot water.
•
There may be a small amount
of residual water left in the
pump after it has been
dispensed.
•
This is normal. The drip tray will
catch any drops that may
occur.
•
There is steam coming through
the top of my Accents One
Cup.
•
As with a standard kettle,
boiling water will produce
steam which needs to be
released.
•
This is normal, your Accents
One Cup has been designed to
direct steam in this way.
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