5.0 TROUBLESHOOTING
MORNINGSTAR CORPORATION
35
6.0
5.2 Common Problems
Problem:
No LED indications
Solution:
With a multi-meter, check the voltage at the
battery terminals on the SS-MPPT. Battery voltage must be
at least 7V to power the SS-MPPT.
Problem:
The SS-MPPT is not charging the battery.
Solution:
If the Status LED is solid or
ashing red,
see
Section 5.1 Error Indications
. If the Status LED is off,
measure the voltage across the Solar input terminals of
the SS-MPPT. Input voltage must be greater than battery
voltage. Check fuses and solar wiring connections. Check
solar array for shading.
Full testing documentation is available on our website at:
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6.0 Warranty
The SunSaver MPPT charge controller is warranted to be free from defects
in material and workmanship for a period of FIVE (5) years from the date of
shipment to the original end user. Morningstar will, at its option, repair or
replace any such defective products.
CLAIM PROCEDURE
Before requesting warranty service, check the Operator’s Manual to
be certain that there is a problem with the controller. Return the defective
product to your authorized Morningstar distributor with shipping charges
prepaid. Provide proof of date and place of purchase.
To obtain service under this warranty, the returned products must include
the model, serial number and detailed reason for the failure, the module type,
array size, type of batteries and system loads. This information is critical to a
rapid disposition of your warranty claim.
Morningstar will pay the return shipping charges if the repairs are covered
by the warranty.
WARRANTY EXCLUSIONS AND LIMITATIONS
This warranty does not apply under the following conditions:
Damage by accident, negligence, abuse or improper use.
•
PV or load currents exceeding the ratings of the product.
•
Unauthorized product modi
cation or attempted repair.
•
Damage occurring during shipment.
•
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE
EXCLUSIVE AND IN LIEU OF ALL OTHERS, EXPRESS OR IMPLIED.
MORNINGSTAR SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
No Morningstar distributor, agent or employee is authorized to make any
modi
cation or extension to this warranty.
MORNINGSTAR IS NOT RESPONSIBLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT
LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL OR DAMAGE TO
EQUIPMENT OR PROPERTY.
1098 Washington Crossing Road,
Washington Crossing, PA 19877 USA
Email: [email protected]
Website: www.morningstarcorp.com
